Tile.co.uk Reviews

Name: Tile.co.uk
Address: Brooke Ceramics, Foster street, Hull, East Riding of Yorkshire
Rating: 4.50

4.5 Rating 460 Reviews

87 %

of reviewers recommend Tile.co.uk

4.5

Based on 460 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Tile.co.uk:

Suppling designer tiles from around the world available to the UK. We buy directly from the world's leading manufacturers and stock them on site in the UK with home delivery. Indoor tiles for the home including ceramic and porcelain tiles for bathrooms, showers, hallways and kitchen walls and floors. Plus outdoor porcelain tiles for garden patios and outdoor living spaces.

Visit Website

Phone:

0330 002 0850

Email:

hello@tile.co.uk

Tile.co.uk 5 star review on 17th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good service and good comunicazione”

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Posted 1 year ago

“Order three free samples, never arrived. Emailed them, and they said they would resend. Again never arrived. Complete waste of time. Wouldn't trust them with a proper order, if they are incapable of sending some small samples.”

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Posted 1 year ago

“I got these for the ground floor shower room and I love the tiles but I was short by a few tiles and so had to place another order and had to pay and additional £39 delivery charge even though in total I spent approx £500. So in all I paid £78 delivery charges. They wouldn't waive the second delivery charge. I am currently undergoing a full house renovation and need lots more tiles for various different rooms but have learnt my lesson; I will be shopping local for the rest of the tiles I need and would advise everyone else to do the same. It will save you money in the end.”

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Posted 1 year ago

“Tile looked more grey than white, I will have to purchase a whole tile to see it properly”

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Posted 1 year ago

“Fantastic service from conception, choosing the design to realisation, the delivery. The tikes were exactly as described, truly beautiful and excellent quality. I was kept informed of the delivery schedule and they arrived exactly as discussed. I would recommend ypir company to all my friends. Thanks xx”

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Posted 1 year ago

“Ordered these to extend my original patio . Although unfortunately they were not a exact match they were as close as I could find . Arrived on time . No problems”

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Posted 1 year ago

“Great tiles and fast delivery! Only downfall was the delivery, paid £40 for it to be dumped downstairs by a rude delivery man that wouldn't bring them up to my first floor flat! I was left to carry them up a few tiles at a time as they were too heavy for me”

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Posted 1 year ago

“These tiles are amazing, colours and finish excellent, would highly recommend.”

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Posted 1 year ago

“Good website, quick delivery, good prices.”

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Posted 1 year ago

“Never received sample 🤷🏼‍♀️”

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Posted 1 year ago

“Love the patina of these tiles, and that they are smaller than the metro ones, making them much more unusual.”

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Posted 1 year ago

“Sample never arrived”

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Posted 1 year ago

“ordered on line after telecon with customer svcs due to the lack of time was sent email containing photo of tiles,the whole procedure went well with great help from sales and to top it all very pleased with tiles just as photo image”

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Posted 1 year ago

“Never received my samples. Tried to call and email no response.”

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Posted 1 year ago

“Extremely disappointed with my experience…when my tiles came one of the boxes was taped up with fragile written on, when opened the box was short 5 tiles…we were 3 tiles short to complete the job and when I got in touch them they said I had ordered by the tiles and not by the box but I HAD ordered 5 BOXES (I didn’t even know you could order individually…I have had to order from the manufacturer at a cost to me (WHOLE BOX) for £47 with no compensation…would not buy from this company again!”

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Posted 1 year ago

Hello Sarah, we can confirm we do indeed sell by the tile for this particular tile. You ordered 5m2 which equals 165 tiles. This equates to 4.8 boxes as there are 33 tiles to a square metre and 34 tiles in each box meaning you received 4 full boxes and 29 tiles (5 tiles short of a full box). To receive 5 full boxes you would of had to have ordered 34x5=170 tiles which would cover 5.15m2. We hope this clears up that you did receive what was ordered and that, if still in stock, you can place follow up orders for any amount of tiles and not full square metres or boxes.

Posted 1 year ago

“Nothing wrong with the service or the product, however, there was no option for next-day delivery although it says its an option and the chat and telephone went unanswered.”

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Posted 1 year ago

“Ordered two samples and paid for two. Only one arrived”

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Posted 1 year ago

“We have still not received the tiles from tile.Co.Uk”

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Posted 1 year ago

“Samples arrived quickly as did the order and I was able to pick a convenient day for delivery. The tiles are absolutely stunning and were a good price although delivery was expensive so that pushed up the overall cost quite a lot as it was a small order.”

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Posted 1 year ago

“Decent tiles at a good price but very poor customer service. The wrong number of tiles were delivered for our project meaning we then needed to order additional tiles. This held our building work up by a week and absolutely no effort was made to help with this or speed the process along despite it being their mistake.”

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Posted 1 year ago

Tile.co.uk is rated 4.5 based on 460 reviews