Tile.co.uk Reviews

Name: Tile.co.uk
Address: Brooke Ceramics, Foster street, Hull, East Riding of Yorkshire
Rating: 4.50

4.5 Rating 460 Reviews

87 %

of reviewers recommend Tile.co.uk

4.5

Based on 460 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Tile.co.uk:

Suppling designer tiles from around the world available to the UK. We buy directly from the world's leading manufacturers and stock them on site in the UK with home delivery. Indoor tiles for the home including ceramic and porcelain tiles for bathrooms, showers, hallways and kitchen walls and floors. Plus outdoor porcelain tiles for garden patios and outdoor living spaces.

Visit Website

Phone:

0330 002 0850

Email:

hello@tile.co.uk

Tile.co.uk 5 star review on 17th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely quality product. My bathroom fitters says the tiles will be easy to cut to size for the tricky areas in my small bathroom. They are a lovely fresh design, ideal to brighten up a small bathroom with no natural light.Will add the right level of luxury for a reasonable price.”

Helpful Report

Posted 9 months ago

“Lovely sample sent out very quick delivery and great service A+”

Helpful Report

Posted 9 months ago

“We ordered some "antique" looking tiles from Tile.co.uk. The first box we opened had what looked like grubby mouldy tiles in. Please see attached photos. The tiles are faulty and we think we should have been given a full refund, including deliveries cost, £39 for initial delivery and then £41.58 to return the tiles to this company. We are £80.58 out of pocket for nothing. Very disappointed in the company and the tiles. Do not order Vita Natura Decor Brick tile 10x20cm. They look awful. very grubby looking and mouldy. Do not order from this company. We also had to ask twice for a refund of the cost of the tiles, despite sending them back in the same condition as they had arrived. Check your visa card bill if you want a refund. Our delivery costs should have been paid too.”

Helpful Report

Posted 9 months ago

Thank you for the review. Yes the tiles do have a rustic worn effect as described and as shown in the product images we provide. We are sorry you didn't like the tiles. Please note in future we always recommend requesting a sample tile first for free before placing an order so you can view the tile in person. Lots of online tiles shops offer a sample service. The return service we offer is always sent as an email first for you to read and agree to. We allow customers to return tiles within 28 days of receiving them, using any service they prefer if they do not want to use the one we currently offer, but make it clear customers are responsible for the cost of returning any goods they no longer wish to keep.

Posted 9 months ago

“How can I write a review if I've never received the tiles. I won't be buying from your company as it sounds like a proper mess, can you not spell the name of the customers right?”

Helpful Report

Posted 9 months ago

Hello, names are taken directly from order information inputted by the customer so we have no other way of knowing what your correct name is. Your free sample is by Ca Pietra and as we advertised on the web site, all these orders would be processed after the new year as the supplier was closed for the holidays. Expect your free sample to be with you in the next 2-5 days due to it being a busy period.

Posted 9 months ago

“Mark up on tiles is huge (as discovered when wrong invoice was sent to me), but that said the tiles are lovely. More blue than green, so photos need some work for accuracy.”

Helpful Report

Posted 9 months ago

“Being able to order samples was so useful, enabling us to decide on the final colour. Samples and delivery of final choice sent out promptly. All tiles received well-packed and in good order. Colour is great. Very pleased with way the tiles look in the kitchen. Would use Tile.co.uk again.”

Helpful Report

Posted 10 months ago

“Beautiful tiles, remember to order the feature tiles separately to the plain tiles. Extremely helpful company and very efficient delivery. Can’t recommend enough.”

Helpful Report

Posted 10 months ago

“I ordered samples that came very quickly & well packed”

Helpful Report

Posted 10 months ago

“Great choice, good service, shame delivery is a bit pricey but great they have good sampling service too.”

Helpful Report

Posted 10 months ago

“Lovely tiles not damaged in transit”

Helpful Report

Posted 10 months ago

“Just what I was looking for and packed very well.”

Helpful Report

Posted 10 months ago

“Great product and great customer service too”

Helpful Report

Posted 10 months ago

“excellent service and great customer care”

Helpful Report

Posted 10 months ago

“Received lovely free tile samples,quick delivery. Now to decide which sample to choose....”

Helpful Report

Posted 10 months ago

“Yes ! Can’t fault the service , I ordered a sample tile then decided to order a different sample time as well maybe a day or so after & they both came in the same box envelope bubble wrapped separate perfect condition excellent service.”

Helpful Report

Posted 10 months ago

“My order was dealt with promptly and was delivered within the allocated time slot.”

Helpful Report

Posted 10 months ago

“Great response from Tile.co.uk, but delivery disaster. Product OK, a couple of blemishes but not an issue in this case”

Helpful Report

Posted 10 months ago

“One of the best and easiest and most efficient companies I dealt with. So quick with delivery and re-delivery. Thanks a lot”

Helpful Report

Posted 10 months ago

“Half the price of another supplier, and arrived on time, and intact! Thank you”

Helpful Report

Posted 10 months ago

“A super-looking tile and nice quality. Looking forward to using it.”

Helpful Report

Posted 10 months ago

Tile.co.uk is rated 4.5 based on 460 reviews