Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.58

4.6 Rating 760 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 760 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 12th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tiles are beautiful, although the colour is slightly different from the website. My disappointment is the delivery, no email sent with a link to track it, so you are stuck from 8am-6pm, you and your help(big orders) and can't track it from your account either . Check all the tiles boxes, as unfortunately I didn't check them properly and one of them has half of the tiles broken, now I had to order more and pay for them :(”

Helpful Report

Thank you for taking the time to leave us a review, we really do appreciate it. We are working very quickly to add the feature required that would have made your experience a better one. If you have any questions about your project, please do give the team a call.

“Excellent service, good quality products.”

Helpful Report

Hello, Thank you for leaving your star rating. I am pleased to hear you are happy with your purchase. Please do not hesitate to contact us should you require any further assistance. Kind Regards, Emma

“Quick delivery, good sized samples and lovely tiles”

Helpful Report

Hello, Thank you for leaving your star rating. I am pleased to hear you are happy with your samples. Please do not hesitate to contact us should you require any further assistance. Kind Regards, Emma

“Staff were very helpful in dealing with my refund (tiles turned out not to be what I was looking for), I can recommend them!”

Helpful Report

Hello, Thank you for leaving your star rating. I am pleased to hear you are happy with the service you received. Please do not hesitate to contact us should you require any further assistance. Kind Regards, Emma

“Quick delivery”

Helpful Report

Thank you for leaving us a great review! If you have any questions with regards to your project, please contact our team and we will be happy to help.

“Tile Warehouse was very helpful sending out tile samples and online information. Ordering was easy and delivery within a few days. Definitely recommend Tile Warehouse.”

Helpful Report

Thank you for taking the time to leave us a great review! Should you require any supporting advice on your project, please call our team. If you would like to show us your finished look, we'd love to share it.

“Easy to navigate website. Good range of tiles available at competitive prices. Ordered samples and they arrived quickly.”

Helpful Report

Hello, Thank you for leaving your star rating. I am pleased to hear you are happy with your order. Please do not hesitate to contact us should you require any further assistance. Kind Regards Emma

“Tile samples received in good condition, not sure at present who I will go with.”

Helpful Report

Hello, Thank you for leaving your star rating. I am pleased to hear you are happy with your sample. If you have any further queries please do not hesitate to contact us and we will be more than happy to assist you. Kind Regards, Emma

“Prompt delivery nicely packed. Thank you!”

Helpful Report

“It was great”

Helpful Report

Hello, Thank you for leaving your star rating. If you would like to expand on your experience, please contact us on customer.service@tilewarehouse.co.uk. Kind Regards Emma

“Good service and products”

Helpful Report

Hello, Thank you for leaving your star rating. If you would like to expand on your experience please contact customerservice@tilewarehouse.co.uk. Kind Regards Emma

“Good service…free delivery and free sample shame the colour was not quite right. Would definitely use again”

Helpful Report

Hello, Thank you for leaving your star rating. If you would like to tell us a little bit more about the sample you ordered, please contact us on customerservice@tilewarehouse.co.uk Kind Regards Emma

“Loved the sample service for the price and it helped me to decide. Price was competitive and delivery cost not too bad, although ours was a smallish order, the tiles were a good price - which helped make the delivery cost more reasonable. Wide choice and O would definitely use again.”

Helpful Report

Hello, Thank you for leaving your star rating. I am glad to hear you are happy with your purchase. Please do not hesitate to contact us should you require any further assistance. Kind Regards Emma

“Easy to order Tiles arrived on time and matched illustrations”

Helpful Report

Hello, Thank you for leaving your star rating, I am glad to hear you are happy with your purchase. Please do not hesitate to contact us should you require any further assistance. Kind Regards Emma

“.............”

Helpful Report

Thank you for taking the time to review our product. Do not hesitate to contact us if you have any questions about your project. Many Thanks, Tile Warehouse Team.

“The staff were very helpful over the phone when making enquiries. Arranged for a sample of preferred tile to be sent. Dealt with subsequent tile order efficiently and also purchased tools and adhesive. Everything arrived promptly and well packaged. Really good service.”

Helpful Report

Thank you for the great review! Please do come back to us should you require any advice on your project.

“Samples arrived very quickly”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're thrilled to hear that your samples arrived very quickly. We always strive to ensure a speedy process for our customers and it’s great to know that we met your expectations! If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again soon! Best regards, Roger Tile Warehouse Team

“Order process was easy and oreder was delivered on 5he date specified.”

Helpful Report

Hi Jim! Thank you for your great 4-star review! We’re thrilled to hear that the order process was easy for you and that your delivery arrived on time as specified. Your feedback motivates us to keep providing a seamless experience for all our customers. If there’s anything more we can do for you or if you have any questions, please feel free to reach out. We look forward to serving you again! Best regards, Roger Tile Warehouse Team

“Quick and safe delivery of a really good quality sample tile. We will order thee tiles for our kitchen splash back”

Helpful Report

Hi Amir! Thank you for your amazing 5-star review! We're thrilled to hear that you received your sample tile quickly and safely, and that you’re pleased with the quality. It’s great to know you're considering our tiles for your kitchen splashback! If you need any assistance as you move forward with your order, feel free to reach out. We’re here to help and look forward to serving you again! Best regards, Roger Tile Warehouse Team

“Quick service, good product”

Helpful Report

Tile Warehouse is rated 4.6 based on 760 reviews