Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.57

4.6 Rating 708 Reviews

89 %

of reviewers recommend Tile Warehouse

4.6

Based on 708 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 12th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the exterior Red tiles on my doorstep had fallen off & broke into pieces. So I ordered a sample to replace it. Happy with the service but on arrival sadly the Red Tile sample didn’t match the Red tiles on my Doorstep which May have faded over the years.”

Helpful Report

Hi George, Thank you for your thoughtful 4-star review! We’re glad to hear that you were happy with our service during your order process. We understand how important it is for the tiles to match perfectly, and we're sorry to hear that the sample didn't align with your existing tiles. Fading can certainly affect the appearance over time. If you have any further questions or need assistance, please reach out. We're here to help and want to ensure you find the right match! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Ordered 2 sample type hassle free. Quick delivery and great looking products. About to order for our bathroom.”

Helpful Report

Hi Andy, Thank you for your fantastic 5-star review! We’re so pleased to hear that your experience with ordering samples was hassle-free and that you were impressed with our quick delivery and product quality. It’s great to know you’re looking forward to ordering for your bathroom! If you have any questions or need further assistance, just let us know. We’re here to help every step of the way! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“No updates on my tile delivery. Had to chase the day it was suppose to arrive in the afternoon to then be told that nothing has left the warehouse and that I won’t be received my goods till the following week. Lack of communication for this firm is terrible”

Helpful Report

Hi there, I’m really sorry to hear about your experience with your tile delivery. It’s frustrating when communication breaks down, and I completely understand why you would be upset. We strive to keep our customers informed every step of the way, and it’s clear we fell short in this instance. I appreciate you bringing this to our attention, and I will make sure your concerns are passed on to our team so that we can work on improving our communication processes. Your feedback is vital in helping us enhance our service, ensuring that this kind of situation doesn’t happen again in the future. If there's anything more we can do to assist you, please feel free to reach out. Best regards, Roger Tile Warehouse Team

“Ordering was quick and easy. Good price. Great communication. Quick delivery. Will definitely use Tile Warehouse again.”

Helpful Report

Hi there, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the ordering process quick and easy, enjoyed our competitive prices, and appreciated our communication and quick delivery. Your support means everything to us! If you have any questions or need assistance in the future, please feel free to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Excellent”

Helpful Report

Hi there, Thank you for your excellent 5-star review! We're thrilled to know that you had a great experience with us. Your satisfaction is our top priority, and your kind words truly motivate us to keep improving. If you ever need anything in the future, don’t hesitate to reach out. We're always here for you! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Great Tiles and a Great Service from you at Tile Warehouse, Have a good New Year”

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you enjoyed our tiles and service. Your kind words mean a lot to us as we aim to provide the best experience possible. Wishing you a wonderful New Year as well! If you need anything in the future, don’t hesitate to get in touch! Best regards, Roger Tile Warehouse Team

“Great service next day delivery”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re so pleased to hear that you enjoyed our great service and next day delivery. Your satisfaction is what we strive for, and your kind words inspire us to keep delivering the best! If you ever need assistance or have any questions in the future, please feel free to reach out. We’re always here to help! Thanks again for being a valued customer of Tile Warehouse! Best regards, Roger Tile Warehouse Team

“To be fair, order to delivery was seamless. They did a pretty good job. Tiles were good quality and looked really nice.”

Helpful Report

Hi Robert, Thank you for your amazing 5-star review! We're thrilled to hear that your order to delivery experience was seamless and that you loved the quality and appearance of our tiles. Your satisfaction is our top priority, and your kind words motivate us to keep up the great work! If you need any assistance in the future or have any questions, feel free to reach out to us anytime. We're here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Only ordered samples at the moment but service was prompt and very easy to order”

Helpful Report

Hi David, Thank you for your fantastic 5-star review! We're so glad to hear that you found our service prompt and the ordering process easy. Your feedback is invaluable to us, and we’re thrilled to know you had a positive experience! If you have any questions or need further assistance in the future, don’t hesitate to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“excellent product at a fantastic price”

Helpful Report

Hi Jonathan, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our product excellent and at a fantastic price. Your positive feedback inspires us to keep delivering the best for our customers. If you have any questions in the future or need assistance, don't hesitate to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“It was delivered ....... but to outside the building even after asking if she would just use her trolley to put it inside the door since it was late (in fact I had to call to ask when it was coming) so my husband had to carry them all up bit by bit! Tiles are lovely but delivery service not so great! The Tile Warehouse were great though!”

Helpful Report

Hi Gillian, Thank you for your review and for sharing your experience with us. I’m glad to hear that you love the tiles, but I sincerely apologise for the issues you faced with the delivery service. We do state that delivery is kerbside in our terms and conditions due to insurance stipulations on what we are covered for and what not should anything happen to your or our property, that being said, our drivers normally help where they can. We appreciate your feedback, which is crucial for us as we strive to improve our delivery processes. I will ensure your comments are passed along to our logistics team so we can address these concerns and provide a better experience in the future. If there’s anything else we can do for you, please don’t hesitate to reach out. Best regards, Roger Tile Warehouse Team

“The products are really great, the tiles look great up and my tiler said they are some of the best tiles he has put up. The price was great and talking to customer service they were really good and even gave me a discount. Delivery was really fast and had no breakages. Cannot praise Tile Warehouse enough and I would totally recommend them”

Tile Warehouse 5 star review on 23rd December 2024

Helpful Report

Hi Michelle, Thank you so much for your incredible 5-star review! We’re delighted to hear that you love the tiles and that your tiler thinks they’re top-notch! It’s great to know that you had a positive experience with our customer service and enjoyed the fast delivery without any breakages. Your recommendation means the world to us, and we truly appreciate your support! If you ever need anything in the future, just reach out. We're always here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“I was very pleased with the TW service. A wide range of quality products coupled with an easy to use website, with a visualiser which is very helpful, plus the ability to specify my own delivery date. Delivery driver was excellent.”

Helpful Report

Hi there, Thank you so much for your amazing 5-star review! We're thrilled to hear that you were pleased with our service and found our product range to be of high quality. It's great that you found our website easy to use, and we're glad the visualiser was helpful for you. We're also happy to know that the delivery went smoothly with our excellent driver! Your support truly means a lot to us, and we appreciate you taking the time to share your experience. If you ever need assistance again, don’t hesitate to get in touch. We’re always here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Excellent product at a good price and reasonable delivery charges.”

Helpful Report

Hi Eric, Thank you for your excellent 5-star review! We’re thrilled to hear that you found our product to be of great value at a good price and appreciated our reasonable delivery charges. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. If you have any questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Very prompt delivery. Tiles are exactly what I wanted.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re so pleased to hear that your delivery was prompt and that the tiles were exactly what you wanted. Your satisfaction means the world to us! If you ever need assistance or have any questions in the future, don’t hesitate to get in touch. We’re here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Easy to talk too and very good service.”

Helpful Report

Hi Clarette, Thank you for your wonderful 5-star review! We're delighted to hear that you found our team easy to talk to and that you received very good service. Making our customers feel comfortable and supported is our top priority. If you have any more questions or need assistance in the future, please feel free to reach out. We're always here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Refunded me on broken tiles and were helpful when I returned unwanted ones.”

Helpful Report

Hi there, Thank you for sharing your experience with us and for your 4-star review! We’re glad to hear that we could assist you with the return of broken tiles and unwanted items. Helping our customers navigate their orders smoothly is always our priority. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help! Thank you for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“The tiles themselves are very mice indeed and the colour is subded, but rich which is perfect. They do tend to have slight cracking of the glaze and colour on cut (not all), but not too much of an issue, just plan for it is my suggestion. Tile Warehouse were excellent on delivery and when I said due to breakage in transit, I was short on a couple, they sent the full 15 which were broken, which I was impressed with.”

Helpful Report

Hi Frank, Thank you for your thoughtful 4-star review! We're glad you love the tiles and find their color to be both subtle and rich. We appreciate your feedback regarding the slight glaze cracking, and your suggestion to plan for it is very helpful. It’s also great to hear that our delivery service met your expectations, and we’re pleased we were able to assist with the issue you encountered. Your satisfaction is important to us! If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Very helpful advice from Stevan and the gang, as well as rapid delivery, all at the best price I could find - all round excellent service.”

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Stevan and the team were able to provide you with helpful advice and that you experienced rapid delivery. We always strive to offer the best prices and excellent service, so your feedback means a lot to us! If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. We’re here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 708 reviews