Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,530 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to deal with especially when i needed to get in touch to order a few more as i had under ordered - arrived promptly. Although they were just a plain white Matt tile the finished job looks great”

Helpful Report

Hi Mark, Thank you for your wonderful 5-star review! We're so glad to hear that you found it easy to reach out for your additional tiles and that they arrived promptly. It's fantastic to know that your finished job looks great with the white matt tiles! We're here for you anytime you need assistance in the future! Warm regards, Team Tile Warehouse

“Excellent service super fast delivery”

Helpful Report

Hi Shaun, Thank you for your stellar 5-star review! We're thrilled to hear you experienced excellent service and super-fast delivery. It's wonderful to know that we could meet your expectations! We can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Fab . fast delivery and fabulous quality of tiles will definitely get my tiles from them all the time now . And recently priced to.”

Helpful Report

Hi M, Thank you for your fantastic 5-star review! We're thrilled to hear that you were impressed with the fast delivery and fabulous quality of our tiles. It’s wonderful to know that we're now your go-to for tiles! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“I had a very easy experience ordering my tiles online, delivery was fast and everything arrived well packaged and as ordered. The tiles are great quality and were easy to lay. I picked terracotta exterior tiles for a porch step.”

Helpful Report

Hi Stuart, Thank you for your amazing 5-star review! We're delighted to hear that your ordering experience was so easy and that the delivery was fast. It’s great to know that your tiles arrived well packaged and met your expectations! We can't wait to assist you with your future projects! Warm regards, Team Tile Warehouse

“Ordering tiles online from Tile Warehouse, as opposed to visiting a store to see them in person, initially made me apprehensive. However, from the moment I spoke to Oliver at Tile Warehouse, he ensured that the entire process was smooth and kept me informed. Whilst I did experience an issue with the tiles and a one-day delay, Oliver went out of his way to ensure that they were delivered the next day. Since I also had to re-order more tiles and was concerned about shade variation, he assured me that this would not be an issue, and if needed, they would be collected and a new replacement order provided. Fortunately, this was not required, but Oliver checked in with me the following day and completely oversaw the entire order through to completion. I am delighted with the tiles and absolutely would use Tile Warehouse again. I hope Oliver gets the recognition he deserves, as customer service like this these days, sadly, is not the norm. Oliver is a credit to the organisation!”

Helpful Report

Hi there, Thank you so much for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Oliver and the smooth ordering process. It’s great to know that he provided the exceptional service we strive for and that you’re delighted with your tiles! We truly appreciate your kind words, and we’re looking forward to helping you again in the future! Best wishes, Team Tile Warehouse

“Great choice and range of prices”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're so glad to hear that you appreciate our great choice and range of prices. It's wonderful to know that we could meet your needs! We look forward to helping you again in the future! Warm regards, Team Tile Warehouse

“Tile warehouse are brilliant. Easy to navigate website, easy ordering process, prompt delivery. After sales support is brilliant too.. we ordered tiles and few were damaged during delivery and i was sent replacement within 48 hrs. Above all very competitive pricing. I highly recommend tilewarehouse. will order again, happy customer”

Helpful Report

Hi Amit, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you found our website easy to navigate and that the ordering process was smooth for you. It’s great to know that our after-sales support met your expectations, and we’re happy to assist with replacements promptly. Your recommendation means a lot to us, and we look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“Great company to deal with. I know where to come when I need more tiles, perhaps for a bathroom refurbishment. Thanks, chaps!”

Helpful Report

Hi Ashley, Thank you so much for your fantastic 5-star review! We're really pleased to hear that you found us easy to deal with and that you’re considering us for your future bathroom refurbishment. Your trust means a lot to us! Don't hesitate to reach out when you're ready—we're here to help! Warm regards, Team Tile Warehouse

Hi Ashley, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with us. It's wonderful to know you’ll be coming back for your bathroom refurbishment – we can't wait to help you find the perfect tiles! Looking forward to seeing you again soon! Warm regards, Team Tile Warehouse

“delivery service was amazing, good price also. Had to change one batch and this was carried out, no problem.”

Helpful Report

Hi there, Thank you for your excellent 5-star review! We’re thrilled to hear that you were pleased with our delivery service and pricing. It’s great that we could assist you with the batch change smoothly. Your satisfaction is our top priority, and we appreciate your feedback! Warm regards, Team Tile Warehouse

“Grest website , quick delivery”

Helpful Report

Hi David, Thank you for your fantastic 5-star review! We're thrilled to hear you had a great experience with our website and that your delivery was quick. Your satisfaction is our top priority! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Great communication from company. No trouble at all. We ordered tiles on mass! Had some chopped and these were replaced promptly. Would use this company again. Very good customer service. Great quality tiles. Good deals.”

Helpful Report

Hi Mrs, Thank you for your fantastic 5-star review! We’re thrilled to hear that you experienced great communication and found our customer service to be top-notch. It’s wonderful to know that we were able to assist you promptly with your order. We appreciate your kind words about our tile quality and competitive deals. We look forward to serving you again in the future! Best wishes, Team Tile Warehouse

“Great price with prompt delivery. Many Thanks”

Helpful Report

Hi Arsh, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our prices great and that your delivery was prompt. Your satisfaction is our priority, and we're glad we could meet your expectations. We appreciate your support and look forward to serving you again! Warm regards, Team Tile Warehouse

“The tiles were fine but quite a few of them arrived broken. It looked like the box had been dropped on one corner. Picture attached.”

Helpful Report

Hi M, Thank you for your review and for sharing your experience with us. I’m truly sorry to hear that some of the tiles arrived broken, as that can be frustrating. We understand how important it is for products to be delivered in perfect condition, and your feedback will help us improve our handling and packaging processes. Please reach out to our customerservice@tilewarehouse.co.uk team and they will arrange replacements for you. We apologise for the inconvenience. Warm regards, Team Tile Warehouse

“Excellent service, quick delivery and lovely tiles. We had an issue which was resolved swiftly. Would recommend and would use again. Thank you”

Helpful Report

Hi Karen, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you experienced excellent service and quick delivery with your lovely tiles. It’s great to know that any issues were resolved swiftly. Your recommendation means the world to us, and we can't wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Excellent support”

Helpful Report

Hi Nigel, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our support excellent. We strive to provide the best service possible, and your feedback means the world to us. If you need any further assistance, please don’t hesitate to reach out! Warm regards, Team Tile Warehouse

“Ordering was easy. delivery was as arranged. The delivery driver brought them into the rear of my property as I was a lady here on my own, which was really helpful. Tiles have not been used yet but will be fitted after the 20/10/25. Everything was as hoped and I have no complaints as yet Thankyou”

Helpful Report

Hi Linda, Thank you for your lovely 4-star review! We're pleased to hear that the ordering process and delivery went smoothly for you, and it's great that our driver was able to assist by bringing the tiles to the rear of your property. We appreciate your feedback and hope that when you get around to fitting the tiles after the 20th, they meet your expectations! If you need any assistance in the future, don't hesitate to reach out. Warm regards, Team Tile Warehouse

“easy order, quick delivery. Would certainly use again and recommend”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found the ordering process easy and experienced quick delivery. Your willingness to recommend us truly makes our day! We look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“Hassle free, good value and well packaged. Very happy”

Helpful Report

Hi there, Thank you for your wonderful 5-star review! We're thrilled to hear that you found your experience hassle-free and that you’re pleased with the value and packaging of our products. Your satisfaction is our top priority! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“I've ordered tiles from Tile Warehouse twice over the past few months. Staff I've spoken to by phone or email have been professional and helpful. Tiles were delivered within good time and were good value for the price. Tile Warehouse seem to have a far wider range of tiles than other companies. I would definitely recommend them”

Helpful Report

Hi Dean, Thank you for your thoughtful 4-star review! We’re glad to hear that our team was professional and helpful during your orders, and that the tiles arrived promptly and at great value. It's wonderful to know you appreciate our wide range of options— we work hard to provide that for our customers. Your recommendation is truly appreciated, and we can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“The parcel came in time and I’m extremely happy with the product”

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that your parcel arrived on time and that you’re extremely happy with your product. Your satisfaction is our priority, and we appreciate your support! We look forward to serving you again! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,530 reviews