Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 995 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 995 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the actual tiles but so so irritated with the delivery. I live on a second floor maisonette and am a woman who lives on my own - you would think that delivery would mean to your actual door rather than leaving £300 worth of heavy tiles on a pallet outside the building at the bottom of the 2 flights of stairs and saying “I’ll have to just call a man” when I asked him if he wasn’t going to help me bring them up to my front door. Might be company policy but it’s just ridiculous. Took me nearly 3 hours to get them all up tile by tile and nearly throw my back out in the process.”

Helpful Report

Hi there, Thank you for your feedback. I'm glad to hear that you're happy with the tiles themselves, but I sincerely apologize for the inconvenience you experienced with the delivery. It’s frustrating to hear that our delivery service didn’t meet your expectations. We understand that carrying heavy items can be challenging, we do our best to advise on the type of delivery (Kerbside) that will be recieved. I will certianly raise the comments made by the driver to the third party courier for them to investigate as that doesnt feel like something we'd expect. If there's anything else we can help with, please don’t hesitate to reach out. Best regards, The Tile Warehouse Team

“Excellent service. Good value. Kitchen not built yet so not ready to order tiles but I think we’ll be back”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our service excellent and our value great. We completely understand that your kitchen is still in the works, and we look forward to welcoming you back when you're ready to choose your tiles! If you have any questions in the meantime, don’t hesitate to reach out. We’re here to help! Best, Oliver Tile Warehouse Team

“Great quick service.”

Helpful Report

Hi Harry! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our service quick and efficient. Your satisfaction means the world to us! If you need anything in the future, just give us a shout. We're always here to assist! Best, Oliver Tile Warehouse Team

“Great price and arrived on time. Would definitely order from here again!”

Helpful Report

Hi Alice! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our prices great and that your order arrived on time. Your satisfaction means a lot to us, and we can't wait to assist you again in the future! If you need anything, just let us know. We're always here to help! Best, Oliver Tile Warehouse Team

“Really impressed with delivery and service. A1”

Helpful Report

Hi Rachel! Thank you for your fantastic 5-star review! We're thrilled to hear that you were impressed with our delivery and service. A1 feedback like yours truly motivates our team to keep delivering the best! If you ever need anything in the future, feel free to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“Not sure no real contact”

Helpful Report

Hi Melissa, Thanks for sharing your thoughts with us. We’re sorry to hear that you didn’t feel like you had real contact during your experience. Clear communication is important to us, and we appreciate your feedback on this aspect. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’d love the opportunity to help! Warm regards, Team Tile Warehouse

“Poor customer service, at least despatchpart of the buisness.”

Helpful Report

Hello Wioleta, I am sorry to hear that you had some damages. Unfortunately its not something I can see that has been raised with us. You may have received an automated email (based on the couriers tracking scans) that advises that your items were refused, and to get in contact with our team for a replacement. That being said, I will reach out and get this resolved for you. Best wishes, Oliver

“I'm really sorry but neither the photo shown on the website or the photo supplied with this review request are a true indication of what the tiles actually look like. After numerous tries with numerous people the only way that we can get a photo to resemble what's shown is when the kitchen is completely dark, and a flash is turned on with whatever device is used. In my opinion this is not a true indication of what should have been supplied. The unfortunate thing is that I'm house bound so it was impossible to actually go to somewhere to see tiles in person so I'm completely reliant on the photos on the Internet.”

Helpful Report

Hello Allan, I am sorry the tiles were not as you expected. We do always recommend ordering a sample prior to delivery (and we do aim to have all samples delivered within 2 working days) Unfortunately natural lighting does play a key factor in the look of any tile project. It seems once you take a photo with flash, the product looks like you'd expect. This makes me feel that it may just be the lighting present in your room. I am however sorry that you're unhappy with your project. Kindest Regards, Oliver

“Fast delivery carefully packaged. Beautiful tile but just a bit too big for my project at this time . Very gd quality tile good mixture of colours .”

Helpful Report

Hi Anne! Thank you for your fantastic 5-star review! We're so glad to hear that you loved the beautiful colors and quality of our tiles. It’s always our aim to ensure that your order arrives quickly and safely. If you ever have any other projects in mind, we’d be more than happy to help you find the perfect tiles that fit your needs. Best, Oliver Tile Warehouse Team

“Great delivery & communication. Matrix orange gloss tiles with orange grout, the wall just glows. Very happy with the result, just what I was hoping for.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great delivery experience and that you’re loving the way your tiles and grout bring your wall to life. It’s always rewarding to know we met your expectations! If you need anything further or have any questions, feel free to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“Lovely tiles very happy with them. Prompt delivery and well packaged. Good communication.”

Helpful Report

Hi Deb! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're very happy with your lovely tiles and that you appreciated our prompt delivery and packaging. Good communication is important to us, so it's wonderful to know that you felt well-informed throughout your experience! If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best, Oliver Tile Warehouse Team

“Very pleased with these tiles , excellent value for the money.”

Helpful Report

Hi there! Thank you for the fantastic 5-star review! We're so glad to hear that you're pleased with the tiles and found them to be excellent value. Your satisfaction is our top priority, and it's wonderful to know we're meeting your expectations. If you ever have any questions or need assistance, just let us know. We're always here to help! Best, Oliver Tile Warehouse Team

“Had a problem with delivery of a previous order, but very concientiously and quickly resolved and impressively followed up by Oliver, the customer service manager, so all good. Recent order was just one square metre to extend existing area. same quality tile, and quick delivery. Slightly miffed that I ordered 1sqM / 34 tiles. The order and payment was specifically for 34 tiles. The box I received contained only 33 tiles, so someone had removed a tile from a full box (actually making it marginally closer to exactly 1sqm). I paid by the tile for 34 tiles, so overcharged by 1 tile's worth! Not a big deal as I had a good contingency, but would rather get what I paid for. UPDATED: Oliver contacted me by phone in response to this review (later the same day) and has arranged to refund the postage cost as a result of this hickup. I'm very impressed by his attention to this, and confident to recommend this supplier.”

Helpful Report

Hi Martin! Thank you for taking the time to share your experience with us, and for your kind words about Oliver's support. We're glad to hear that your recent order was delivered quickly and that the quality met your expectations. I apologize for the mix-up with the number of tiles in your order. We always strive to ensure our customers receive exactly what they paid for, so your feedback is invaluable. I’m happy to hear that Oliver's follow-up helped address this issue promptly. If you need anything else or have further questions, don’t hesitate to reach out. Best, The Tile Warehouse Team

“Excellent service all round! Good price for the tiles, delivered on a next day service and the quality is really good. They look amazing in the kitchen - delighted with my purchase.”

Helpful Report

Hi Sheridan! Thank you for your fantastic 5-star review! We’re absolutely thrilled to hear that you received excellent service and that our tiles exceeded your expectations in both quality and appearance. It’s wonderful to know they look amazing in your kitchen! If you need anything else or have questions in the future, please feel free to reach out. We're always here to assist you! Best, Oliver Tile Warehouse Team

“Great tiles, great customer service. Few tiles broken when delivered. Emailed, quick response. replaced and delivered quickly.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're really glad to hear that you loved our tiles and that our customer service was able to assist you promptly. We strive to provide a smooth experience, and your feedback means the world to us! If you need anything else or have more questions, please don’t hesitate to get in touch. We’re always here for you! Best, Oliver Tile Warehouse Team

“The tiles look very smart on in the new shower enclosure in combination with a coloured hexagonal tile on the other 2 walls. Tiler was happy with them.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're thrilled to hear that the tiles look smart in your shower enclosure and that your tiler was happy with them. It’s wonderful to see how they complement your design! If you need anything else or have more projects in the future, feel free to reach out. We’re always here to help! Best, Oliver Tile Warehouse Team

“tiles were very reasonably priced, very fast delivery, 8 tiles arrived broken but were replace within 48 hours”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our prices reasonable and that your delivery was fast. We apologize for the inconvenience of the broken tiles, but we’re glad to know we were able to resolve it quickly for you. Your satisfaction is our top priority! If you need anything else in the future, please don't hesitate to reach out. We're always here to assist! Best, Oliver Tile Warehouse Team

“Delivery very prompt. Good product and service”

Helpful Report

Hi Mark! Thank you for your great 4-star review! We're really pleased to hear that you experienced prompt delivery and found our product and service to your satisfaction. Your feedback is appreciated, and we strive to continuously improve. If you have any questions or need assistance in the future, don't hesitate to get in touch. We’re here to help! Best, The Tile Warehouse Team

“Delivery time not good”

Helpful Report

Hi George, Thank you for your review. We're sorry to hear that you had an issue with the delivery time. We strive to provide timely service, or at least good communication if there is a delay and your feedback is invaluable in helping us improve. If there's anything else we can assist you with, please don’t hesitate to let us know. Best wishes, The Tile Warehouse Team

“Very impressed with service, orders sent promptly any issues addressed immediately. Excellent customer service which is hard to find these days. Well done Tile Warehouse!!”

Helpful Report

Hi Theresa! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were impressed with our service and that any issues were addressed promptly. Excellent customer service is our priority, and your kind words truly mean a lot to us! If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 995 reviews