Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,706 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 26th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, good price, delivered when expected with no damage.Will definitely use you again.”

Helpful Report

Hi Ian, Thank you for your fantastic 5-star review! We’re glad the ordering was easy, prices were good, and delivery arrived on time with no damage. Looking forward to helping you again in the future. Warm regards, Team Tile Warehouse

“Excellent service good quality tiles haven’t had time to tile my step because of the weather”

Helpful Report

Hi Ray, Thank you for your fantastic 5-star review! We’re thrilled you’re happy with the service and quality. Sorry the weather has held you up—hopefully you can get that step tiled soon. If you share a photo once it’s done, we’d love to see it. Warm regards, Team Tile Warehouse

“So disappointed with this product. I especially needed 30x60 size to fit the new bathrooms I’d built from scratch and while the delivery was super fast the tiles are actually 60x29.5 - doesn’t sound like much but a monumental disaster when you’re on a timeline for 4 bathrooms. I expected more professionalism from a company that has « Tile » in its title but sadly won’t be using again. I’m now behind deadlines and have a 1 inch gap at each ceiling that has to be fixed. Dreading showing my client”

Helpful Report

Hi there, I’m really sorry to hear about the mismatch in tile size and the impact it’s had on your project timeline. That’s not the experience we want for our customers. We do make it clear that from batch to batch, you can get variances in any tile that is not stated as rectified. This is a known phenomena across all tiles and is not restricted to just us. Most tilers will check before starting a project that the tile meets specifications they are looking for and will flag to the client or set out to accomodate any of these variances. I presume this was not done? We are always happy to help and had you checked before starting we could have offered an alternate product to help, once used, I am afraid this is not possible. Kind regards, Team Tile Warehouse

“Tile Warehouse was my lifesaver when I had so much trouble with other suppliers. It was a total coincidence that I saw their website, and I needed the tiles like yesterday! Oh my goodness, their website said "next day delivery," which sounded great. I looked at almost all suitable tiles for my bathroom, and I chose Blanco 3D. I couldn't have chosen anything that better matched my design imagination. 🥰🙏🏼 I am extremely happy with the 3D effect, size, thickness, and all. Customer Service was top-class. They responded so quickly. Well done! 🎉🎉🥳 📍London, UK”

Tile Warehouse 5 star review on 26th November 2025

Helpful Report

Hi Esra, Thank you for the fantastic 5-star review! We’re thrilled to hear that Tile Warehouse came through for you, and that Blanco 3D matched your design so perfectly. So glad the 3D effect and delivery impressed you, and that our team could help quickly. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Navigating the website was simple. I was able to find what I needed quickly. After placing my order I was kept up-to-date. When the parcel arrived, I found that the tiles were securely packaged. The service was excellent from start to finish. Thank you.”

Helpful Report

Hi Larry, Thank you for your fantastic 5-star review! We’re glad you found the website easy to navigate, that you were kept up-to-date on your order, and that the tiles arrived securely packaged with excellent service from start to finish. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“The tile warehouse are exceptional from product to customer service and the price my order arrived quickly and all was fine a real credit”

Helpful Report

Hi Col, Thank you for your fantastic 5-star review! We’re thrilled you found our tiles exceptional from product to service, and that the price and fast delivery met your expectations. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Great fast Service. Love the tiles and Will definitely shop with you again.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re thrilled you loved the tiles and our fast service, and that you’ll shop with us again. If there’s anything else you need, just let us know. Warm regards, Team Tile Warehouse

“The tiles were great unfortunately your refund process is very expensive especially if you don’t live on the mainland and for this reason is why I would not use tile warehouse again”

Helpful Report

Hi there, I’m really sorry to hear about the high refund costs for non-mainland deliveries. While we do our utmost to control our costs on outgoing I am afraid that returns can be high for larger weight returns. This cost is outside our control and would be the same for any mainland provider unfortunately. Kind regards, Team Tile Warehouse

“Great prices and quality tiles.”

Helpful Report

Hi Clare, Thank you for your great review! We’re glad you’re happy with the prices and quality of the tiles. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Without doubt, I finally found out it pays to search the net. The prices were more than competitive which drew me in, then the outstanding customer service added a cherry to a very satisfying cake when I had to add some extra tiles to the order ( my fault entirely as I forgot to add in where a washing machine and soon to be defunct dishwasher needed to be tiled), the point is, nothing seemed to be too much trouble, the tile quality is outstanding, the delivery was as promised and bby a cheerful helpful chap too). If you want tiles, with the range this company has you won't go wrong.”

Helpful Report

Hi Robin, Thank you for your fantastic 5-star review! We’re thrilled you found great prices, and that our customer service and delivery made the process easy—glad the extra tiles worked out for you as well. If you ever need more tiles or advice, we’re here to help. Warm regards, Team Tile Warehouse

“Quick delivery and almost on time”

Helpful Report

Hi there, Thank you for your review! We’re glad the delivery was quick and that you were nearly on time. If there’s anything we can do to get it fully on time next time, just let us know. Warm regards, Team Tile Warehouse

“Tiles are lovely, good communication, knowledgeable staff, reasonable price.”

Helpful Report

Hi Barrie, Thank you for your fantastic 5-star review! We’re glad the tiles are lovely, and that communication, our knowledgeable staff, and the price met your expectations. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“The Tile Warehouse are very helpful, friendly and efficient...what a delight to deal with. I intend buying my excellent value for money tiles from you as soon as they are required (hopefully very soon!)”

Helpful Report

Hi Louise, Thank you for your fantastic 5-star review! We’re delighted you find us helpful, friendly, and efficient, and we look forward to helping you again with your tile needs very soon. Warm regards, Team Tile Warehouse

“Great company fantastic designs, used initially as kitchen splash back.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re glad you found the designs fantastic and that the kitchen splashback worked well. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Very good service. Samples provided quickly. Delivery fast and efficient.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re glad you found the service very good, and that the samples and delivery were quick and efficient. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Great, competitive prices. My only problem was I clicked for a smaller delivery van as I live on a tight street, but a massive 17 tonne rigid wagon was the choice of vehicle for delivery. Luckily there is a petrol station not far from my house so me and the driver decided to do the handover there. Other than that, everything is OK. I've not actually had a chance to tile the walls yet, but everything looks good up to now. Would have been 5 *'s if not for the delivery vehicle mess up”

Helpful Report

Hi Kim, Thank you for your review and for flagging the delivery vehicle issue. We’re glad the rest of your experience was positive and that you’re happy with the tiles. We’ll note the delivery vehicle concern to improve our scheduling in tight streets in the future. If there’s anything else you need as you start tiling, we’re here to help. Warm regards, Team Tile Warehouse

“Easy company to order off but when 200 tiles came on a pallet and disabled husband told driver not paid to take them off left in middle of path till someone came and couldn’t get in be aware of pallets”

Helpful Report

Hi there, Thanks for your feedback. I’m sorry to hear about the pallet situation and the inconvenience it caused. We do try to make it very clear, at every step of the ordering process, that we use third party carriers and that delivery is kerbside due to insurance insistance. Warm regards, Team Tile Warehouse

“Very happy with the service, cheap price and the tiles, I ordered and laid 40sqm of large oak effect plank tiles, they look fantastic in my kitchen and orangery. Not a single tile damaged on the pallet, many thanks to you and your delivery firm”

Helpful Report

Hi s, Thank you for your fantastic 5-star review! We’re thrilled you’re happy with the 40sqm of oak effect plank tiles and the delivery. If you ever need anything else, just let us know. Warm regards, Team Tile Warehouse

“I got exactly what I was looking for and they were delivered next day with care so I am very happy. Will definitely use this company again.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re glad you got exactly what you were looking for and the delivery was next day with care. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“I ordered several samples, followed by about 100 sq m of floor tiles from tile warehouse, and was very happy with the process, prices and delivery, and I'm also pleased with the quality of the tiles.”

Tile Warehouse 5 star review on 19th November 2025

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're delighted you were happy with the process, prices, delivery, and the tile quality. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,706 reviews