Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.56

4.6 Rating 658 Reviews

89 %

of reviewers recommend Tile Warehouse

4.6

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 12th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our ne, just waiting on our plumber to get the fittings all installedw tiles look great, very classy”

Helpful Report

Hi Alan! Thank you for your fantastic 5-star review! We're thrilled to hear that you're loving the look of your new tiles and finding them classy. It's great to know they made a positive impression as you await your plumber's installation. If you need any assistance or have further questions during this process, feel free to reach out anytime. We're here to help! Best regards, Roger Tile Warehouse Team

“Whilst the tiles arrived on the date predicted, when ordered there is a section for comment and I requested if I wasn't in that they be places in the porch which I left open. However I came home to find them in the drive on a pallet with a part box left open which looked like the tiles had been thrown in (see picture) good job it wasn't raining would have been a soggy mess, happy with full box”

Helpful Report

Hi Karl, Thank you for taking the time to share your feedback! We're glad to hear that your tiles arrived on time and that you’re happy with the quality. However, we apologize for the inconvenience regarding the delivery placement. We understand how important it is for items to be left in the requested area but we do state that the delivery cannot cross a threshold in case of accidental damage for any reason that we are not covered for unfortunately. Your comments will help us improve our delivery process communications moving forward. If you have any further concerns or questions, please don’t hesitate to reach out. We're here to assist! Best regards, Roger Tile Warehouse Team

“Thank you.”

Helpful Report

Hi there! Thank you for your kind 5-star review! We're thrilled to hear that you had a great experience with us. Your support means everything, and we're here for you anytime you need assistance in the future. Best regards, Roger Tile Warehouse Team

“Very pleased with the result better than I expected”

Helpful Report

Hi Gay! Thank you for your fantastic 5-star review! We're so delighted to hear that you are pleased with the result and that it exceeded your expectations. Your satisfaction is our top priority, and your support truly motivates us! If you ever need anything else or have questions, don't hesitate to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“I really like this tile and I am pleased that Tile Warehousesent me a full tile rather than a small piece of tile. This helps me get a better idea of what the whole surface would look like. I'm not sure that it's the right tile for my wall or floor as the pattern is bigger than I thought and my bathroom is small - I'm still deliberating. GHappy with the service from Tile Warehouse. The tile was well packaged and it arrived quickly. Now to find a reliable bathroom fitter!”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're delighted to hear that you appreciated receiving a full tile—it’s always beneficial to see the complete picture! We understand that choosing the right tile can be a big decision, especially in a smaller space, so take your time deliberating. We're also pleased to know that the service met your expectations with quick delivery and proper packaging. If you have any questions or need further assistance as you finalize your choice, please don’t hesitate to reach out. Best regards, Roger Tile Warehouse Team

“Arrived quickly and tiles were completely intact.”

Helpful Report

Hi Steven! Thank you for your amazing 5-star review! We're thrilled to hear that your tiles arrived quickly and in perfect condition. Your satisfaction is our priority, and your support means the world to us! If you have any questions or need assistance in the future, feel free to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“While I'm sure the tile would have been lovely, it isn't useful to me to receive a sample of a tile if it's a small square cut from the centre of it. In the case of a textured tile, I can't make a decision about it without seeing the edges of the tile and how it would meet the tile next to it.”

Helpful Report

Hi there, Thank you for your feedback regarding the tile sample you received. I understand how important it is to see a complete view of the tile, especially with textured options, to make an informed decision. To help with this we do offer full size samples for which you only pay for the tile, we pay for the delivery. If you have any further concerns or need assistance in selecting the right tile for your project, please don’t hesitate to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“Very prompt delivery. Good products well wrapped”

Helpful Report

Hi David! Thank you for your great review! We’re glad to hear that you were pleased with the prompt delivery and the quality of our products. Your feedback on our packaging is also appreciated—keeping your items safe is a priority for us! If you need anything else or have any questions in the future, feel free to reach out. We're always here to assist! Best regards, Roger Tile Warehouse Team

“About 7 tiles found broken . Nothing to say . Very disappointed”

Helpful Report

Hi Ataul, I’m sorry to hear about the broken tiles you received. That must have been disappointing, and I understand how frustrating this experience is. We strive to ensure our products arrive in perfect condition, and we appreciate your feedback. We do look to replace or refund damages if you contact us within 2 weeks of receipt as part of our pledge to support our customers. If you have any questions or need assistance, please feel free to reach out. Your satisfaction is important to us, and we hope to improve your experience in the future. Best regards, Roger Tile Warehouse Team

“Possibly the best customer service I have ever received. So friendly and helpful. Would definately recommend! thank you”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We are absolutely thrilled to hear that you had such a positive experience with our customer service. Our team takes pride in being friendly and helpful, and your kind words truly mean a lot to us! We appreciate your recommendation and are always here to assist you with anything you might need in the future. Best regards, Roger Tile Warehouse Team

“Very affordable and professional service”

Helpful Report

Hi there! Thank you for your excellent 5-star review! We're so glad to hear that you found our service both affordable and professional. Your feedback is immensely appreciated and motivates us to keep delivering the best! If you have any questions or need assistance in the future, don’t hesitate to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“Lovely tiles, delivered on time.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're thrilled to hear that you love the tiles and that they arrived on time. Your satisfaction is very important to us, and we appreciate your kind feedback! If you need anything else or have any questions in the future, feel free to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“The quarry tiles were good quality but too thick, so I couldn't use them. Nor could I return them. There was an assumption that the general public is au fait with dispatching goods using a courier. I'm not.”

Helpful Report

Hi, I’m sorry to hear that the thickness of the quarry tiles didn't meet your expectations and that returning them was a challenge. We do provide clear information about our products on the product pages, but I understand how returns can sometimes be overwhelming. We do offer suggestions for carriers and many of them can parcel and label the goods on collection for a fee to alleviate some of the uncertainty. Your feedback is important, and it will be taken into consideration as we continue to refine our processes. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your input and hope to serve you better next time. Best regards, Roger Tile Warehouse Team

“Good customer service, very helpful with delivery issues due to courier. All problems sorted out very quickly, would shop again.”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We're delighted to hear that our team was able to assist you with your delivery issues. Quick resolutions are what we aim for, and your satisfaction means the world to us! We look forward to serving you again in the future. If you ever need anything, don't hesitate to get in touch! Best regards, Roger Tile Warehouse Team

“Size varies even I order in the same lot”

Helpful Report

Hi Chi, Thank you for your review! We appreciate your feedback regarding the size variations in your order. We strive for consistency, but sometimes there may be slight differences due to the natural materials used in our tiles. We're here to help you find a solution that meets your needs. If you have any questions or require further assistance, please don't hesitate to reach out. We're always happy to assist! Best regards, Roger Tile Warehouse Team

“Easy to order from. Great communication.”

Helpful Report

Hi Emma! Thank you for your wonderful 5-star review! We're so pleased to hear that you found it easy to order and appreciated our communication. Making the process smooth and enjoyable is what we strive for! If you ever have any questions or need assistance in the future, just let us know. We're always here to help! Best regards, Roger Tile Warehouse Team

“Amazing service, excellent staff, amazing company. we had some broken tiles ( courier damaged them), the company rectified the problem immediately. They are amazing and I will be using them again in the future.”

Helpful Report

Hi Kim! Thank you so much for your incredible 5-star review! We’re so glad to hear that you had such a positive experience with our team when resolving the issue with your tiles. Customer satisfaction is our top priority, and your kind words truly motivate us! We can’t wait to serve you again in the future. If you ever have any questions or need assistance, please don’t hesitate to reach out. Best regards, Roger Tile Warehouse Team

“Exactly as ordered and on time”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re thrilled to know that your order was exactly as you expected and arrived on time. Your satisfaction is our mission, and it's wonderful to hear we hit the mark! If you need anything in the future or have any questions, please feel free to reach out. We're always here to assist! Best regards, Roger Tile Warehouse Team

“Excellent service”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We're delighted to hear that you experienced excellent service with us. Providing top-notch support is our priority, and it's wonderful to know that we've made a positive impression! If you need anything in the future or have any questions, please don’t hesitate to get in touch. We're always here to assist! Best regards, Roger Tile Warehouse Team

“Good quality tiles very happy”

Helpful Report

Hi there! Thank you for taking the time to leave us a 5-star review! We’re thrilled to hear that you’re happy with the quality of our tiles. Your satisfaction is our top priority, and it’s wonderful to know we've met your expectations! If you have any questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 658 reviews