Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.50

4.5 Rating 346 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good service, great delivery man”

Helpful Report

Thank you so much, Peter, for your wonderful 5-star rating of Tile Warehouse! I'm very pleased to hear that you found our service and delivery man to be excellent. Your positive feedback is greatly appreciated!

“Very helpful Customer Service after first lot of samples never arrived. Sadly tiles didn't match and I couldn't risk ordering as if wrong would have had to take them back to Stoke on Trent from London which is too far away”

Helpful Report

Thank you, Valerie, can i ask if this was meant for a competitor site as we are not based in Stoke but Leicester.

“Excellent service, prompt delivery and very prompt replacement of the few broken tiles we had. Would certainly use again.”

Helpful Report

Thank you so much, Paul, for your 5 star rating! We really appreciate your loyalty and are glad that you had an excellent experience with our prompt delivery, services, and prompt replacement of the few broken tiles that you had. We look forward to serving you again should you need any more tiles!

“Very pleased with the price of the tiles but I only needed a few tiles for patching and they were packaged so poorly that more than half of the tiles were broken on arrival. Very disappointing. The company did issue a full refund without argument. However it seems so wasteful to package their product so poorly. I would have given one star but feel that the company deserves some credit for their prompt refund.”

Helpful Report

Hi Unfortunately we do get some transit damage and packaging really tightly can sometimes be worse, we do offer free replacements for damages and would have done so for these, sorry you were not able to wait in this instance and we apologise we could not fully your meet your expectation on this occasion.

“Great service, quick and efficient delivery. Tiles are excellent quality.”

Helpful Report

Thank you for your five star rating! We are happy that you enjoyed our great service, quick and efficient delivery, and excellent quality tiles. It is satisfying to know that we are providing the best quality and experience for our customers.

“Unfortunately the 5 of the 12 boxes of tiles were broken. The delivery driver was not very apologetic. Tile warehouse sorted the problem quickly and sent new ones.”

Helpful Report

Thank you for your feedback, Hannah. We appreciate you taking the time to let us know about your experience. We are very sorry for the broken tiles you received, and we're glad to hear that Tile Warehouse was able to quickly get those sorted and sent out to you.

“Arrived quickly well packed”

Helpful Report

Thank you so much for giving Tile Warehouse a 5 star rating! We are delighted to hear that your order arrived quickly and was well packed, and we appreciate you taking the time to share your experience.

“Perfect serviice!”

Helpful Report

Thank you Ed, for your recent review. It is great to hear that you were happy with the service provided.

“Quick delivery of sample. Thank you.”

Helpful Report

Thank you David, for taking the time to leave a review about your Tile Warehouse experience. It is really great to hear that your sample tiles arrived within a quick time frame. If you require any further assistance, please do not hesitate to contact us.

“Excellent customer service”

Helpful Report

Thank you for taking the time to leave a review about your Tile Warehouse experience. We are happy to hear that you have been impressed with the Excellent customer service.

“Grateful the shop was open on a Sunday and then home delivery provided for further items. Staff really helpful. Thank you.”

Helpful Report

Thank you for taking the time to leave a review about your Tile Warehouse experience. It is great to hear that the service provided to you was excellent and our staff were helpful.

“Very quick delivery”

Helpful Report

Thank you for taking the time to leave a review about your Tile Warehouse experience. We are happy to hear that your order arrived very quickly.

“I have purchased tiles from this company and immediately I contacted to cancel it and they did cancel the order but after a day they said they have dispatched the order , the good thing is I have paid through pay pal and got help from them for refund. Otherwise I had to pay for return it . So be careful.”

Helpful Report

Hi Venud I am so sorry to hear the timings were tight and your order had already been despatched, as you had notified us and the agent confirmed they had cancelled for you, you could have refused the delivery and it would have been sent back or if left, we would have arranged collection for you at our expense. I apologise for the confusion on this order.

“Excellent service, all packed well and on time delivery. Will definitely use them again in future”

Helpful Report

Thank you for taking the time to leave a review about your recent Tile Warehouse experience. It is great to hear that throughout your time shopping with us, you received Excellent service, and that your order arrived on time and well packed. If you require any further assistance with a future purchase, please do not hesitate to drop us a call or email.

“Second time we have used this company and they don’t disappoint! Help and advice available and a tile calculator for the diy’ist. Beautiful quality and delivery to suit customer. All round great customer service, great tiles and a really good price in the tile trim too.”

Helpful Report

Thank you so much for your wonderful 5 star rating of Tile Warehouse, Linda! We are so happy to hear that you have been a loyal customer and that you found our products and services to be of great value and quality. We really appreciate your support and look forward to working with you in the future.

“Excellent service quick delivery without an overpriced next day delivery charge like some company’s. Would defiantly recommend”

Helpful Report

Thank you Sharon for your wonderful 5-star review of Tile Warehouse, and for highlighting that our excellent service comes without a hefty next day delivery charge. We take our customers’ recommendations very seriously and thank you for speaking so highly of us. We look forward to serving you again.

“I received the tile very quickly after ordering the sample. This was followed by a friendly email asking how I liked the tile. I was very impressed with the service received by this company.”

Helpful Report

Thank you so much for your fantastic perfect star rating of Tile Warehouse Valerie! I am very pleased to hear that you received your tile sample quickly and were impressed by the friendly service you received. It means a lot to us that you took the time to leave such a wonderful review. Thank you!

“Brilliant. Couldn’t ask for better. I ordered a couple of tile samples. They arrived the next day free delivery. 10/10.”

Helpful Report

Thank you for taking the time, to leave a review about your Tile Warehouse experience. We are happy to hear that your recent sample tiles, arrived with you the next day after your order was placed. Please do not hesitate to give us a call or drop us an email, if you require any further assistance.

“Fast service”

Helpful Report

Thank you Masuma, for leaving a 5 star review about your recent Tile Warehouse experience.

“Very happy with purchase delivered on time”

Helpful Report

It is lovely to hear that you are pleased with your purchase, and that your goods were delivered on time. Thanks for taking the time to let us know

Tile Warehouse is rated 4.5 based on 346 reviews