Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.58

4.6 Rating 741 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 741 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tiles were exactly as advertised and any issues I had we're immediately dealt with in a very professional and friendly way. I'd definitely recommend and use again.”

Helpful Report

Hi Sheba! Thank you for your amazing 5-star review! We're thrilled to hear that the tiles were exactly as advertised and that our team was able to resolve any issues promptly. Your recommendation means so much to us! If you need anything else or have any questions in the future, please don’t hesitate to reach out. We can’t wait to assist you again! Best regards, Oliver Tile Warehouse Team

“Hassle free from start to finish and super fast delivery”

Helpful Report

Hi Robert! Thank you so much for your fantastic 5-star review! We're thrilled to hear that your experience was hassle-free from start to finish and that you enjoyed our fast delivery. Your feedback is invaluable to us! If you need anything else in the future, please don’t hesitate to reach out. We look forward to assisting you again soon! Best regards, Oliver Tile Warehouse Team

“very good tiles and price communication was excellent and delivery good”

Helpful Report

Hi Mr Owen! Thank you for your wonderful 5-star review! We’re delighted to hear that you’re happy with our tiles, pricing, and communication. Your satisfaction is our top priority! If there's anything else we can assist you with in the future, don’t hesitate to reach out. We look forward to serving you again soon! Best regards, Oliver Tile Warehouse Team

“These tiles arrived to an off-shore island, with free delivery! I spoke twice to members of staff (just to clarify our location) and they couldn't have been more helpful. The tiles are a little paler that the photo shows, but that is no problem for us, as we are not matching anything. Thanks again for such excellent service. Jacqui”

Helpful Report

Hi Jacqui! Thank you for your fantastic 5-star review! We're so pleased to hear that your tiles arrived safely on the off-shore island, and that our team was able to assist you with your location queries. It's great to know that the color difference wasn't an issue for you! If you need anything else or have any further questions, please don’t hesitate to reach out. We look forward to helping you again in the future! Best regards, Oliver Tile Warehouse Team

“Great price, tiles delivered on time and look really fantastic”

Helpful Report

Hi Charlotte! Thank you for your wonderful 5-star review! We're so happy to hear that you found great prices and that your tiles were delivered on time and look fantastic. Your satisfaction is our top priority, and your kind words mean a lot to us! If you need any assistance or have questions in the future, just reach out. We can't wait to help you again soon! Best regards, Oliver Tile Warehouse Team

“An extremely good and proactive recovery by their customer service (Oliver and Alex) following the company's initial mistake in not delivering outdoor slates when stated. So ... 5/5 for customer service, following 2/5 for their delivery error.”

Helpful Report

Hi there! Thank you for taking the time to share your feedback with us. We truly appreciate your acknowledgment of our customer service team, Oliver and Alex, for their proactive recovery. We always strive to provide excellent service, and it's great to hear that it made a difference for you. We apologize for the delivery error and will work hard to ensure a smoother process in the future. Your understanding and support mean a lot to us! If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help and hope to serve you again soon! Best regards, Oliver Tile Warehouse Team

“Excellent Customer service. Good price and prompt delivery.”

Helpful Report

Hi! Thank you for your amazing 5-star review! We're so glad to hear that you experienced excellent customer service, good prices, and prompt delivery. Your satisfaction is our top priority, and your kind words motivate us to keep striving for greatness! If you need anything in the future or have any questions, don’t hesitate to get in touch. We look forward to serving you again! Best regards, Oliver Tile Warehouse Team

“Great price and delivery. Follow up customer service regarding a box of broken tiles from Oliver was excellent.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our prices great and that you had a positive experience with our customer service regarding the broken tiles. We always strive to provide excellent support, and it’s wonderful to know it made a difference for you! If you need anything else in the future, please don’t hesitate to reach out. We’re here for you and look forward to serving you again! Best regards, Oliver Tile Warehouse Team

“Staff at Brixton branch knowledgeable and extremely helpful. Very pleased with porcelain tiles for bathroom. Beautiful tiles from them for WC. Bought kitchen floor tiles too at a bargain price. Highly recommended. Thanks guys!”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a great experience and that our team was able to assist you. It’s wonderful to know that you're pleased with your porcelain tiles and found everything you needed for your projects. Your kind words and recommendation mean a lot to us. If you ever need anything else or have questions in the future, please don't hesitate to reach out! Best regards, Oliver Tile Warehouse Team

“Samples arrived very quickly and were ss expected. I haven't ordered yet as the bathrooms are still waiting to be plastered!”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're glad to hear that your samples arrived quickly and met your expectations. It's exciting that you're planning your bathroom renovations! If you have any questions or need assistance when you're ready to order, don’t hesitate to reach out. We're here to help and look forward to serving you again soon! Best regards, Oliver Tile Warehouse Team

“Very happy with price and delivery and quality of tiles. All excellent. Only disappointment was I’d been advised by Topps Tiles that I needed to source ‘Metro Cream’ tiles to match some existing broken tiles I was hoping to replace. This is what I ordered - and the shade of cream received is considerably lighter- so won’t match. Appreciate there’s quite a spectrum when it comes to ‘cream’, but a bit disappointing as I can’t use them.”

Helpful Report

Hi J! Thank you for your review and for sharing your thoughts with us. We're pleased to hear that you were happy with the price, delivery, and quality of the tiles. However, we’re sorry to learn about the disappointment with the shade not matching as expected. We understand that color variations can be frustrating, and we appreciate your feedback on this matter. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We’re here to help and hope to see you again soon! Best regards, Oliver Tile Warehouse Team

“I love my tiles. Good quality and quick delivery.”

Helpful Report

Hi Heather! Thank you so much for your amazing 5-star review! We're thrilled to hear that you love your tiles and that they met your expectations for quality and delivery speed. Your satisfaction is our top priority! If you have any questions or need anything else in the future, please don't hesitate to reach out. We can’t wait to assist you again! Best regards, Oliver Tile Warehouse Team

“Great product excellent service/delivery. Would use again”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're thrilled to hear that you love the product and had an excellent experience with our service and delivery. Your support means the world to us! If you ever need anything else or have questions, don't hesitate to reach out. We can't wait to assist you again in the future! Best regards, Oliver Tile Warehouse Team

“Service was very efficient and staff extremely helpful would definitely recommend Tile Warehouse”

Helpful Report

Hi Gwen! Thank you for your wonderful 5-star review! We're so pleased to hear that you found our service efficient and our staff helpful. Your recommendation means a lot to us! If you have any questions or need assistance in the future, don’t hesitate to get in touch. We look forward to welcoming you back again soon! Best regards, Oliver Tile Warehouse Team

“tile warehouse offered a better price than any online suppliers myself and my wife were using two of the cheapest suppliers and when the list of materials were building I noticed ££ less for my list than my wife's, also more flexibility on my order as there were minimum amounts on some items, yes good choice great price and superb delivery options/times.”

Helpful Report

Hi Ian! Thank you for your fantastic 5-star review! We're delighted to hear that you found our prices more competitive and that our flexibility met your needs. We strive to offer a great selection and reliable delivery options, so your feedback truly motivates us! If you ever have more questions or need assistance in the future, don't hesitate to contact us. We're here to help! Best, Oliver Tile Warehouse Team

“Tile arrived quickly and unbroken, very happy with colour and size”

Helpful Report

Hi J! Thank you for your fantastic 5-star review! We’re so pleased to hear that your tiles arrived quickly and in perfect condition, and that you love the color and size! Your satisfaction is our top priority, and your kind words really motivate our team. If you need anything else in the future, don't hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“Exceptional customer service from Ollie”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re delighted to hear that Ollie provided you with exceptional customer service. Your kind words truly motivate us to continue delivering the best experience possible! If you ever need assistance in the future, please don't hesitate to get in touch. We’re always here to help! Warm regards, Oliver Tile Warehouse Team

“Sample arrived quickly and well packaged.”

Helpful Report

Hi Helen! Thank you for your fantastic 5-star review! We're delighted to hear that your sample arrived quickly and was well packaged. Your satisfaction is our top priority, and your feedback fuels our commitment to excellence! If you have any further questions or need assistance, don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“Excellent price, and great delivery service, will order again”

Helpful Report

Hi Daniel! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our prices excellent and enjoyed our delivery service. It means a lot to us to have your support! If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again! Best regards, Roger Tile Warehouse Team

“Very helpful & competitive. Good website”

Helpful Report

Hi Georgina! Thank you for your wonderful 5-star review! We’re delighted to hear that you found our team helpful and our website competitive. Your support truly motivates us to keep delivering the best for our customers! If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 741 reviews