Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.50

4.5 Rating 346 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

Write Your review

Tell us how Tile Warehouse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tile Warehouse 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap price and seem decent enough quality but came in two packages 4 days apart, one of which was heavily damaged with all the tiles cracked.”

Helpful Report

Good morning, Thank you so much for taking the time to provide your valuable feedback regarding your recent experience. We would like to extend our deepest apologies for the inconvenience caused by the delivery of your order in two separate packages, with one of them arriving damaged. I am currently in contact with our logistics team to understand why it would arrive as two packages because this isn't how we would send them. Please do reach out to us on CustomerService@tilewarehouse.co.uk and we will certainly look to resolve this for you. Once again, we genuinely appreciate your feedback and your choice to bring this matter to our attention. Please accept our sincere apologies, and we look forward to hearing from you soon. Warm regards, Oliver Tile Warehouse

“cant fault the tiles, price and service recieved, there where 5 broken tiles in the order but where replaced within 2 days no problem, would definately recomend products and service. when i lay the tiles would be happy to send images.”

Helpful Report

“Had a few questions and all answered quickly and efficiently by Alex. Much appreciated.”

Helpful Report

Thank you for giving Tile Warehouse a 5 star rating! We are pleased that Alex was able to answer your questions quickly and efficiently. We truly appreciate your feedback!

“Came promptly.”

Helpful Report

Thank you so much, Malcolm, for your 4 star rating of Tile Warehouse! We are so glad that our service and products came promptly for you!

“So far I have only ordered samples but will be buying the proper tiles soon. The samples came really really quickly. Very efficient service , impressive. I liked that I could use the QR code to visualise the tiles in my kitchen I liked the selection of tiles on offer Very good alround”

Helpful Report

Thank you so much for the 5-star rating! We are delighted to hear that you were satisfied with your experience so far. We are glad that you could easily visualize the tiles in your kitchen and appreciate that you enjoyed the selection we offered. We are so pleased that you found our service efficient and impressive! Thank you for your kind feedback.

“Over half of the tiles I ordered were smashed! Put me very behind as tiler was coming the next day and couldn’t complete the job, still waiting almost a week later for replacements!”

Helpful Report

Thank you so much for taking the time to let us know about your experience, Aimee. We’re so sorry about the smashed tiles and the delay faced with your order. We understand your frustration and I can see a service specialist has been in touch and confirmed the delivery date for your replacements on Monday. It is advisable not to book any trades people until you receive and check your goods. I do apologise again for the initial breakages and can see your replacements are due to be with you today. If there is anything else I can do please feel free to contact us directly.

“My order had broken tiles, tile warehouse sorted the problem quickly for me very efficiently. highly recommended”

Helpful Report

Thank you for your 5 star rating! I'm glad to hear that Tile Warehouse was able to quickly and efficiently resolve the issue with your order, and that you would recommend us. We really appreciate your business!

“Beautiful tiles excellent service”

Helpful Report

Thank you so much for the 5 star rating of Tile Warehouse! We're so happy to know you found our beautiful tiles and excellent service to your liking. We really appreciate your feedback and are glad we could serve you!

“You delivered my tile trim for half of the price that I paid for a failed delivery from an eBay seller who's parcel got destroyed. You used the same courier as them but charged me 12 pounds less p&p. So you now are a permanent feature of my favorite bookmarks.”

Helpful Report

Thank you so much for your 5 star rating of Tile Warehouse, Christopher! We're glad to have been able to provide you with such an economical and quick response for your tile trim. We're very pleased that Tile Warehouse made it into your favorite bookmark list, and we appreciate you taking the time to comment on our services. Thanks again for your wonderful review!

“Good speedy service. Unfortunately, you cannot collect from the warehouse which would have suited me living not to far away.”

Helpful Report

Thank you for your 4 star rating of Tile Warehouse. We are glad you appreciate the speed of our service and we understand that not having the option of collecting from the warehouse may not have suited your needs. It is a matter of Health and Safety Issues. Thank you for your feedback!

“The tiles are beautiful The only issue was the delivery. I wasn’t given a day or even a 2 hour window but only 5 minutes before the van arrived. I had to unload 140kgs from the kerbside pick in my pyjamas in the ice.”

Helpful Report

Thank you for your 4 star rating of Tile Warehouse, Cathie! We're glad to hear that you think the tiles are beautiful. We apologise for the inconvenience with the delivery, as we understand that it would have been difficult in this condition.However, all deliveries are delivered to the kerbside. During the checkout process the option to select your own delivery date would have been available. We strive for customer satisfaction and will take this feedback to work on with our delivery processes.

“Assistant very knowledgable and helpful. Dorchester store.”

Helpful Report

Thank you so much, Liz, for your 5 star rating of Tile Warehouse! We are so glad that you found our assistant knowledgable and helpful. We hope you have a great day!

“Good service for sending out tile service Helpful staff at the end of a phone”

Helpful Report

Thank you Pauline for your generous 5 star rating of Tile Warehouse! We are happy to hear that you enjoyed our good service and found our staff to be helpful. We really appreciate your kind words!

“This is my second order from TW. The first experience was so good I ordered again. This order was dealt with in the same excellent way so I can add consistency to the list of good experiences with TW. Great site, great choice, fast turnaround, delivery on time and with good grace.”

Helpful Report

Thank you so much, James, for your 5 star rating of Tile Warehouse! We are so pleased that you had a consistent positive experience with us from your first order to your second, and we are thrilled to hear that you appreciated the great site, choice and that your tiles were delivered well and in good time. We thank you for your loyalty and look forward to your next order!

“The tiles were great and the delivery guy was helpful .”

Helpful Report

Thank you so much for your 5 star rating of Tile Warehouse! We’re thrilled to hear that the tiles were great and the delivery guy was helpful. We really appreciate your feedback!

“Loceli tiles, one was craced in the pack but Ihad one more addes loose. Super friendly and helpful delicery driver. Only Down side is I chose del on the 21 and only when I rang on that day, was i informed it will actually be day after that delivery will happen.. Would have been nice to be informed earlier.”

Helpful Report

Thank you Monika for your 4-star rating of Tile Warehouse. We are so pleased to hear that our delivery driver was friendly and helpful. We are sorry that we did not inform you earlier about the delivery date having changed and will work on ensuring that our communication is better in the future. We would also be happy to reimburse you for the broken tile if you would like to make contact on either 0800 1381668 or customerservice@tilewarehouse.co.uk with your order number.

“Tiles came quickly. Very pleased with them”

Helpful Report

Thank you so much for the 5 star rating of Tile Warehouse! We are so pleased to hear that the tiles came quickly and that you were very satisfied with them. We truly appreciate your review!

“Samples sent so quickly. A lovely surprise.”

Helpful Report

Thank you so much for your lovely 5 star rating of Tile Warehouse. We are delighted to hear that our samples reached you in good time. We hope you continue to enjoy your experience with Tile Warehouse, please do not hesitate to contact us should you require any assistance.

“Quick delivery great product”

Helpful Report

Thank you Annette for your 5-star rating of Tile Warehouse. We are happy to hear that you had a great experience with our quick delivery and quality product. We appreciate your feedback!

“Ordered and delivered quickly and on time, would order from here again..”

Helpful Report

Thank you so much for your excellent rating of Tile Warehouse! We are glad to hear that the order was delivered quickly and on time as promised. We look forward to serving you again in the future.

Tile Warehouse is rated 4.5 based on 346 reviews