Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.56

4.6 Rating 658 Reviews

89 %

of reviewers recommend Tile Warehouse

4.6

Based on 658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 12th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, just what I needed at a great price, would definitely order again from this online store.”

Helpful Report

Hi Lubester! Thank you for your wonderful 5-star review! We’re thrilled to hear that you found exactly what you needed at a great price. Your satisfaction is our top priority, and we’re grateful for your support. We look forward to serving you again in the future! If you have any questions or need assistance, don't hesitate to reach out. Best regards, Roger Tile Warehouse Team

“Excellent.”

Helpful Report

Hi Iliya! Thank you for your excellent 5-star review! We’re thrilled to know that you had a great experience with us. Your positive feedback motivates us to keep delivering the best service possible. If you ever need assistance or have any questions, feel free to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“Tile warehouse excellent service and delivery . Only problem was the tiles were very difficult to cut as they were not ceramic in manufacture and needed electric cutter to complete the job.customers need to take this into account when selecting tile”

Helpful Report

Hi Roger! Thank you for your fantastic 5-star review! We're delighted to hear that you had a positive experience with our service and delivery. We appreciate your feedback regarding the tile cutting and the need for an electric cutter; it’s great advice for future customers to keep in mind when selecting their tiles. If you need any further assistance or have questions down the line, don’t hesitate to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“A few tiles badly stacked some had cracks More care to be taken on delivery”

Helpful Report

Hi Shirley! Thank you for your 4-star review! We appreciate your feedback regarding the stacking and the condition of some tiles upon delivery. We take this matter seriously and will ensure that more care is taken to prevent similar issues in the future. If you need any assistance or have further feedback, please don’t hesitate to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“Great service from Tile Warehouse! I had a complicated order but they were so helpful and my order arrived bang on time. I was delighted with the quality of the tiles. Definitely recommend.”

Helpful Report

Hi Fiona! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you received great service and that your order arrived just in time. It’s fantastic to know you’re delighted with the quality of the tiles! Your recommendation means a lot to us. If you need anything else or have further questions in the future, don’t hesitate to reach out. We’re always here to help! Best regards, Roger Tile Warehouse Team

“Lovely tiles and quick delivery.”

Helpful Report

Hi Jackie! Thank you for your lovely 5-star review! We're thrilled to hear that you enjoyed our tiles and that the delivery was quick. Your satisfaction means everything to us! If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're always happy to help! Best regards, Roger Tile Warehouse Team

“My initial delivery was damaged so they automatically rebooked another one to be delivered within 24 hours, all done by themselves so I didn't even have to chase anything which was great! Delivery was right on time and the tiles look fantastic. I had two separate deliveries and in both of them the drivers were extremely helpful, really really happy with this purchase.”

Helpful Report

Hi Ali! Thank you for your incredible 5-star review! We're so pleased to hear that we promptly handled the delivery issue and that everything arrived on time. It’s great to know that our drivers were helpful and that you’re thrilled with your tiles! If you ever need further assistance or have any questions, please don’t hesitate to reach out. We're always here for you! Best regards, Tile Warehouse Team

“Second time I have ordered tiles from tile warehouse and both times delivery has been excellent The tiles ordered have been just what I wanted. I waited for just the right tile for my kitchen and tile warehouse got a new range in (matrix) and they were perfect Very happy”

Helpful Report

Hi Jenny! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’ve had another excellent experience with our delivery and that you found the perfect tiles for your kitchen from our new Matrix range. It’s great to know we could help you find just what you were looking for! If you ever need assistance in the future or have any questions, feel free to reach out. We’re always here to help! Best regards, Roger Tile Warehouse Team

“It took three deliveries due to appwoximatlet 30 tiles broken on delivery. We thought the packaging was quite poor for the fragile product shipped. Product itself, our sell on customer was please with the goods.”

Helpful Report

Hi Malcolm, Thank you for sharing your experience with us. We're sorry to hear about the issues you faced with broken tiles during delivery and appreciate your feedback on our packaging. It's certainly not the experience we aim for, and we understand how frustrating this can be. On a positive note, we're glad to hear that your customer was pleased with the product itself. Your comments are valuable to us as we work to improve our processes. If you have any further suggestions or need assistance, please don’t hesitate to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“The tile warehouse were absolutely excellent. The tiles were out of this world and reasonably priced would very much recommend”

Helpful Report

Hi Dave! Thank you for your amazing 5-star review! We’re so glad to hear that you found our tiles to be out of this world and at reasonable prices. Your recommendation truly means a lot to us! If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“There were so many choices to choose from. But i narrowed it down to grey tiles fir the floor and white for the walls.”

Helpful Report

Hi there! Thank you for your fantastic 4-star review! We're thrilled to hear that you found so many choices and settled on grey tiles for the floor and white for the walls. It sounds like a beautiful combination! If you have any questions or need assistance as you continue your project, feel free to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“Dean and Oliver were very helpful and the service was great - tiles delivered quickly”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're really glad to hear that Dean and Oliver provided you with helpful service and that your tiles were delivered quickly. Your satisfaction means the world to us! If you have any further questions or need assistance in the future, don't hesitate to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“Lovely finish”

Helpful Report

Hi Analyn! Thank you for your lovely 5-star review! We're so pleased to hear that you are happy with the finish of your tiles. It means a lot to us to know that our products are meeting your expectations. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

“I purchased the multipurpose surface cleaner to keep my tiles looking great.”

Helpful Report

Hi Paul! Thank you for your amazing 5-star review! We're delighted to hear that you're using our multipurpose surface cleaner to keep your tiles looking great. It's always wonderful to know our products are making a positive difference for our customers. If you ever have questions or need more tips on tile care, don't hesitate to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“Friendly staff, we ordered 46m2 of the Finwwod brown tiles, they were delivered within 3 days by a very helpful and efficient delivery driver. We got a great deal on our purchase and are extremely happy with our order.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that our friendly staff and efficient delivery made your experience a positive one. It’s great to know you're happy with your tiles and the deal you received. If you need anything else or have more projects in mind, just let us know. We’re always here to help! Best regards, Roger Tile Warehouse Team

“My tenant hasn't installed the tiles yet.”

Helpful Report

Hi John! Thank you for your 5-star review! We appreciate your feedback and hope the tiles meet your expectations once they're installed by your tenant. It’s always exciting to hear about new projects, and we’re here to support you if you have any questions or need assistance along the way. Best regards, Roger Tile Warehouse Team

“Super fast delivery excellent price what more do you need.”

Helpful Report

Hi Ian! Thank you for your amazing 5-star review! We’re so glad to hear that you were impressed with our fast delivery and excellent prices. It’s our goal to provide the best service possible, and your feedback truly makes our day! If you have any questions or need assistance in the future, don’t hesitate to get in touch. We’re here for you! Best regards, Roger Tile Warehouse Team

“Very pleased with my purchase, communication and delivery. Would use again.”

Helpful Report

Hi Alan! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’re pleased with your purchase, as well as our communication and delivery service. It’s always great to know that our efforts contribute to a positive experience! If you ever need assistance or have future projects in mind, please don’t hesitate to get in touch. We’re here to help! Best regards, Roger Tile Warehouse Team

“Great service on ordering and delivery . Delivered on time with no damages , good quality tiles . Would definitely recommend as decent prices as well.”

Helpful Report

Hi Paul! Thank you so much for your fantastic 5-star review! We're delighted to hear that you had a great experience with our ordering and delivery service, and that everything arrived on time and in perfect condition. It's wonderful to know you found our tiles to be of good quality and at decent prices! If you need any more assistance or have future projects in mind, don’t hesitate to reach out. We’re always here to help! Best regards, Roger Tile Warehouse Team

“Great range easy to order fast delivery”

Helpful Report

Hi Denis! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our range great and that ordering was a breeze for you. Fast delivery is key for us, and it's wonderful to know we've met your expectations! If you need any further assistance or have more projects in mind, feel free to reach out. We’re always here to help! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 658 reviews