Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.57

4.6 Rating 738 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alexandros was helpful, courteous, efficient and speedy. My ‘complaint’ (some tiles broken during delivery) was dealt with so efficiently the agreed refund was back in my account the next day. Thanks very much for great customer service!”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're delighted to hear that Alexandros provided you with such efficient and courteous service. Our team's priority is to ensure our customers are satisfied, so it’s fantastic to know that your concern was handled swiftly. If there's anything else you need in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“5 Star Service from Dean Richards, He answered my initial Call immediately with a warm and friendly manner. I had questions on my Enquiry and he answered all of these. His helpful manner was much appreciated and I have happily placed my Order. I look forward to receiving it soon! Fantastic Customer Service from Dean, would be glad to Order from you again in the future! Thank you :)”

Helpful Report

Hi Maya! Thank you for your fantastic 5-star review! We’re delighted to hear that Dean provided you with exceptional service and answered all your questions with a friendly approach. Your kind words will surely motivate our team to continue delivering outstanding customer support! We appreciate your order and look forward to serving you again in the future! If you need anything else, don’t hesitate to get in touch. Warm regards, Oliver Tile Warehouse Team

“First delivery didnt turn up and the second delivery took another week nearly”

Helpful Report

Hi Mark, I am sorry to hear of the initial delay of your order, it is certainly not what we would expect and we will pick this up with the courier directly. I can see that you notified us of the issue on a Friday and we arranged replacements to be picked and shipped the next working day for delivery on Tuesday. Whilst we have done everything we can to get these to you on time, I do apprecaite that it wasnt the experience we'd have expected or wanted you to have, so for that I am sorry. Best wishes, Oliver

“Ordering process straightforward and delivered on time”

Helpful Report

Hi Joyce! Thank you for your fantastic 5-star review! We’re delighted to hear that you found the ordering process straightforward and that your delivery was on time. Your satisfaction is our priority, and it's great to know we hit the mark! If you have any questions or need assistance in the future, please don’t hesitate to get in touch. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“Superb customer service. Great delivery turnaround. After another reputable tile wholesaler managed to destroy my order in depot (and have no spares), Tile Warehouse turned my order around within 2 days and saved my project. Great stuff and will be back.”

Helpful Report

Hi Luke! Thank you for your fantastic 5-star review! We’re delighted to hear that our team could step in and help turn your order around so quickly. It’s our goal to provide excellent service and support, and your kind words motivate us to keep it up! If you have any future needs or questions, don’t hesitate to reach out. We look forward to welcoming you back! Best, Oliver Tile Warehouse Team

“Excellent value tiles, product as described. Brilliant customer service from the ease of ordering to the updates about delivery and the care taken by the delivery driver. Fantastic company - well done to all.”

Helpful Report

Hi Patricia! Thank you for your fantastic 5-star review! We’re absolutely delighted to hear that you found our tiles to be excellent value and appreciated the service from start to finish. Your recognition of our team and the delivery driver means so much to us! If you ever need assistance or have questions in the future, don’t hesitate to get in touch. We’re always here to help! Warm regards, Oliver Tile Warehouse Team

“Nice tiles for a good price, delivery on time. Very satisfied.”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're thrilled to hear that you are satisfied with our tiles and that your delivery was prompt. Your kind words and support mean so much to us. If you have any questions or need assistance in the future, we're just a message away! Best wishes, Oliver Tile Warehouse Team

“Good product good delivery will use tile warehouse again.”

Helpful Report

Hi Phillip! Thank you for your great 4-star review! We're delighted to hear you are pleased with our product and the delivery service. Your feedback is much appreciated and helps us continue to improve. We look forward to serving you again at Tile Warehouse! If you have any questions or need assistance, feel free to reach out. Best wishes, Oliver Tile Warehouse Team

“I looked for these tiles difficult to get in near inch sizes , but you came up with them very well. Many thanks guys all the best Ron”

Helpful Report

Hi Ron! Thank you for your wonderful 5-star review! We're so glad to hear that you were able to find the tiles in those hard-to-get sizes. Your appreciation truly means the world to us and encourages our team to keep delivering great products. If you need any further assistance or have questions in the future, please feel free to reach out. We're always here to help! All the best, Oliver Tile Warehouse Team

“Excellent product and good value 👌”

Helpful Report

Hi Mick! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you’re enjoying our product and found it to be great value. Your positive feedback means a lot to us and drives our passion to provide the best for our customers. If you have any questions or need assistance in the future, don't hesitate to get in touch. We're always here to help! Best regards, Oliver Tile Warehouse Team

“Very happy with the service I have received from Tlle Warehouse. I ordered some tile samples and they arrived quickly and they were very well packaged, thank you. A very helpful company”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you were happy with the service and that your tile samples arrived promptly and in great condition. Your positive feedback truly motivates us to keep delivering the best possible experience for our customers. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're always here to help! Best regards, Oliver Tile Warehouse Team

“All excellent thank you - great to buy from.”

Helpful Report

Hi Susan! Thank you so much for your fantastic 5-star review! We're delighted to hear that you had an excellent experience with us. It's always our goal to provide top-notch service, and your kind words truly motivate us to keep doing what we do best! If you ever need anything else or have questions down the line, just reach out. We’re here to help! Best regards, Oliver Tile Warehouse Team

“Excellent firm and supplied quickly.”

Helpful Report

Hi Kevin! Thank you for your great 4-star review! We’re glad to hear that you found our service excellent and quick. It’s always our aim to provide a smooth experience for our customers, and your feedback encourages us to keep up the good work! If you need anything else or have any questions in the future, feel free to reach out. We're here to help! Best regards, Oliver Tile Warehouse Team

“Outstanding company, brilliant price & top communication.... i ordered online & received tiles within 2 days , there is a weight limit for boxed or pallet delivery's , i had boxes so unfortunately there was a few tiles broke on delivery... not really companys fault so i called company... within 2 days company had replacements sent out without any problems the way it should be. Would recommend to anyone looking for a easy transaction and & quality service....Thanks 👌”

Helpful Report

Hi Mike! Thank you for taking the time to leave us such a wonderful 5-star review! We’re thrilled to hear that you experienced top-notch communication and a swift delivery. We strive to provide excellent service, so it’s great to know we hit the mark! We appreciate your understanding regarding the delivery issue and are glad we could quickly get replacements sent out. Your recommendation means the world to us! If you ever need anything else or have questions in the future, don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“Ordered these tiles 10 days prior to the delivery i had chosen on the website i was then non e the wiser of anything else On the day of the supposed delivery date i rang them and it hadnt even been dispatched and was pushed back to Thursday. The day after i then received a email saying it was to be a Saturday morning delivery After losing out on 4 days work and with no compensation for this it put the job back 4 days this also affecting jobs i had booked in after this Awful experience with tile warehouse”

Helpful Report

Hi Cian, Thank you for sharing your experience with us. We sincerely apologise for the delays and the lack of communication regarding your delivery. We understand how this has impacted your projects and can imagine how frustrating that must be. Unfortunately, we took your order in good faith that the factory would deliver goods into us on a promised date. They didn't. Our responsibility however was to keep you informed which was not up to the standards we usually adhere too and for that I apologise. We are looking into our process to improve this. Best regards, Oliver Tile Warehouse Team

“I chose the rustic blue tiles for my kitchen and I couldn’t be happier with them, perfect choice!”

Tile Warehouse 5 star review on 12th March 2025

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're thrilled to hear that you chose the rustic blue tiles for your kitchen and that you're so happy with them. It's always a delight to know that our customers are satisfied with their choices! If you ever need more tiles or have any questions in the future, feel free to reach out. We're here to help and would love to assist you again! Best regards, Oliver Tile Warehouse Team

“Out of 10 , 4 were broken on delivery”

Helpful Report

Hi there, Thank you for your review, and I'm truly sorry to hear that some of your tiles arrived broken. We understand how disappointing this can be, especially when you’re excited to start your project. Your experience doesn’t meet our standards, and we appreciate you bringing this to our attention. Please know that we are always looking to improve our packaging and shipping processes to prevent issues like this in the future. If you haven’t already, please reach out to our customer support team for a replacement or refund of the damaged items. We're here to help! Best regards, Oliver Tile Warehouse Team

“Very please with my first order with Tile Warehouse hopefully there should be more in the future Competitive priced quarry tiles is what I ordered and they came quite quick and they were well packed .”

Helpful Report

Hi Alan! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’re pleased with your first order and that everything arrived quickly and well packed. Your feedback means a lot to us! If you have any questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again soon! Best regards, Oliver Tile Warehouse Team

“Received as shown and in a timely manor”

Helpful Report

Hi Robert! Thank you for your excellent 5-star review! We're delighted to know that your order arrived just as shown and in a timely manner. It’s always our goal to provide quick and reliable service, and your feedback is greatly appreciated! If you need anything else or have questions in the future, feel free to reach out. We’re here to assist you and look forward to your next visit! Best regards, Oliver Tile Warehouse Team

“Came quick”

Helpful Report

Hi Tracy! Thank you for your fantastic 5-star review! We're delighted to hear that your order came quickly. Your feedback truly brightens our day! If you need any assistance or have questions in the future, feel free to reach out. We’re here to help, and we look forward to serving you again soon! Best regards, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 738 reviews