Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.57

4.6 Rating 717 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 717 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 12th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are really great, the tiles look great up and my tiler said they are some of the best tiles he has put up. The price was great and talking to customer service they were really good and even gave me a discount. Delivery was really fast and had no breakages. Cannot praise Tile Warehouse enough and I would totally recommend them”

Tile Warehouse 5 star review on 23rd December 2024

Helpful Report

Hi Michelle, Thank you so much for your incredible 5-star review! We’re delighted to hear that you love the tiles and that your tiler thinks they’re top-notch! It’s great to know that you had a positive experience with our customer service and enjoyed the fast delivery without any breakages. Your recommendation means the world to us, and we truly appreciate your support! If you ever need anything in the future, just reach out. We're always here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“I was very pleased with the TW service. A wide range of quality products coupled with an easy to use website, with a visualiser which is very helpful, plus the ability to specify my own delivery date. Delivery driver was excellent.”

Helpful Report

Hi there, Thank you so much for your amazing 5-star review! We're thrilled to hear that you were pleased with our service and found our product range to be of high quality. It's great that you found our website easy to use, and we're glad the visualiser was helpful for you. We're also happy to know that the delivery went smoothly with our excellent driver! Your support truly means a lot to us, and we appreciate you taking the time to share your experience. If you ever need assistance again, don’t hesitate to get in touch. We’re always here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Excellent product at a good price and reasonable delivery charges.”

Helpful Report

Hi Eric, Thank you for your excellent 5-star review! We’re thrilled to hear that you found our product to be of great value at a good price and appreciated our reasonable delivery charges. Your satisfaction is our priority, and it’s wonderful to know we met your expectations. If you have any questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Very prompt delivery. Tiles are exactly what I wanted.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re so pleased to hear that your delivery was prompt and that the tiles were exactly what you wanted. Your satisfaction means the world to us! If you ever need assistance or have any questions in the future, don’t hesitate to get in touch. We’re here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Easy to talk too and very good service.”

Helpful Report

Hi Clarette, Thank you for your wonderful 5-star review! We're delighted to hear that you found our team easy to talk to and that you received very good service. Making our customers feel comfortable and supported is our top priority. If you have any more questions or need assistance in the future, please feel free to reach out. We're always here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Refunded me on broken tiles and were helpful when I returned unwanted ones.”

Helpful Report

Hi there, Thank you for sharing your experience with us and for your 4-star review! We’re glad to hear that we could assist you with the return of broken tiles and unwanted items. Helping our customers navigate their orders smoothly is always our priority. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help! Thank you for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“The tiles themselves are very mice indeed and the colour is subded, but rich which is perfect. They do tend to have slight cracking of the glaze and colour on cut (not all), but not too much of an issue, just plan for it is my suggestion. Tile Warehouse were excellent on delivery and when I said due to breakage in transit, I was short on a couple, they sent the full 15 which were broken, which I was impressed with.”

Helpful Report

Hi Frank, Thank you for your thoughtful 4-star review! We're glad you love the tiles and find their color to be both subtle and rich. We appreciate your feedback regarding the slight glaze cracking, and your suggestion to plan for it is very helpful. It’s also great to hear that our delivery service met your expectations, and we’re pleased we were able to assist with the issue you encountered. Your satisfaction is important to us! If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Very helpful advice from Stevan and the gang, as well as rapid delivery, all at the best price I could find - all round excellent service.”

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Stevan and the team were able to provide you with helpful advice and that you experienced rapid delivery. We always strive to offer the best prices and excellent service, so your feedback means a lot to us! If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. We’re here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“great service and product and tiles”

Helpful Report

Hi Hardeep, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’re pleased with both our service and the quality of our tiles. It’s always our aim to provide excellent products and support to our customers. If you need any assistance or have questions in the future, please feel free to reach out. We’re here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Good wide choice. Easy to use/order”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you appreciate our wide choice of tiles and found the ordering process easy. Making your experience seamless is what we strive for! If you have any questions or need assistance in the future, don’t hesitate to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Good price and easy to deal with delivered on time”

Helpful Report

Hi Malcolm, Thank you for your wonderful 5-star review! We're so glad to hear that you found our prices to be great and that dealing with us was easy. Timely delivery is really important to us, and it’s great to know we met your expectations! If you have any questions or need assistance down the line, don’t hesitate to reach out. We’re always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Very impressed with the excellent service received from Tile Warehouse- my tiles were delivered very quickly and efficiently. Many thanks. 🙏🏻”

Helpful Report

Hi A, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you were impressed with our efficient service and speedy delivery. It’s always our goal to ensure you receive your tiles promptly! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here for you! Thanks again for choosing Tile Warehouse! 🙏🏻 Best regards, Roger Tile Warehouse Team

“Tiles were as described Good price Quick delivery Very happy Thankyou”

Helpful Report

Hi Tristen! Thank you for your fantastic 5-star review! We're so glad to hear that the tiles were just as described and that you found our prices to be good. Quick delivery is part of our commitment to excellence, and it’s great to know you’re very happy with your experience. If there's anything more we can assist you with, please don't hesitate to let us know. We're here to help and look forward to serving you again soon! Best regards, Roger Tile Warehouse Team

“Perfect tiles and colour for my little job which arrived quickly. Such a shame they were not packed sufficiently causing tiles in the bottom of box to break”

Helpful Report

Hi Vivienne, Thank you for your review and for taking the time to share your experience. I’m glad to hear that the tiles and colour were perfect for your project and that your order arrived quickly. I truly apologise for the damage caused by insufficient packing. It's disappointing to learn about the broken tiles in your shipment, which should not have happened. We will review our packing processes to ensure this doesn’t occur in the future. Your feedback is essential for us to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Best regards, Roger Tile Warehouse Team

“Excellent service and value for money. The tiles - Pronto Swanworth Calacatta marble effect LVT for a bathroom floor - look lovely but were not as easy to install as the YouTube videos suggest, because the floor area is small and contains some awkward angles as well as pipes up to a radiator around which the tiles had to be cut and fitted. There were some 'Do's and Don'ts' on the cardboard casing for the tiles (2 boxes of 10 tiles each) but no instructions inside about e.g. cutting the tiles, which would have helped.”

Helpful Report

Hi MLS, Thank you for your fantastic 5-star review! We’re delighted to hear that you’re happy with the Pronto Swanworth Calacatta marble effect tiles. They truly do add a lovely touch to any space! We appreciate your feedback on the installation process; we understand that working with smaller areas and complex layouts can be challenging. We’re always looking to improve our resources, and your suggestion for clearer instructions inside the packaging is noted. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help! Thank you for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Very good prices, high quality products and extremely effective and polite customer services! I’ve highly recommend their services.”

Helpful Report

Hi Lyudmil, Thank you for your incredible 5-star review! We’re thrilled to hear that you found our prices to be very good and that you’re happy with the quality of our products. It’s wonderful to know that our customer service made a positive impression on you! If you ever need assistance in the future, please don’t hesitate to reach out. We’re here to help you! Thanks for highly recommending us! Best regards, Roger Tile Warehouse Team

“well all delivered on time broken ones replaced now fitted in my bathroom realy pleased with the tiles and the delivery no problems”

Helpful Report

Hi Mick, Thank you for your wonderful 5-star review! We're so glad to hear that everything was delivered on time and that we were able to replace any broken tiles promptly. It's fantastic to know you’re pleased with the tiles now fitted in your bathroom! If you have any more questions or need assistance in the future, don’t hesitate to reach out. We’re here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“I had a delivery and 60% of my tiles where broken once I opened the box Luckily I had cuts so I managed to do the job out of 25 tiles delivered only 11 tiles where not damaged”

Helpful Report

Hi there, Thank you for your review and for bringing this to our attention. I’m truly sorry to hear that a significant number of your tiles arrived damaged. That’s understandably frustrating and not what we expect for our deliveries. I’m glad to hear you managed to complete your job with the remaining tiles, but we will investigate this incident with our shipping team to prevent similar occurrences in the future. Your feedback is invaluable in helping us refine our processes. I have asked the customer service team to make contact in regards to supporting you with this issue. If you have any further concerns or need assistance, please feel free to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“perfect tiles, first time installer, online help sorted all my questions about edges and grout amounts, tiled my outside steps and porch for £300”

Helpful Report

Hi Bodjitt, Thank you for your amazing 5-star review! We're so pleased to hear that you found the perfect tiles and that our online help was able to assist you throughout your first installation. It’s fantastic to know that you tackled your outside steps and porch successfully! If you have any more questions or need help in the future, just give us a shout. We can't wait to see what you create next! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 717 reviews