Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.58

4.6 Rating 759 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 12th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orded samples and they arrived the next day , great service.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with our quick and efficient sample ordering process. I am also happy that your order arrived safe and intact.

“Quick delivery excellent”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. We are happy to hear that your order arrived quickly and without issue.

“Great product not the cheapest but definitely good value for money , given the quality 👍”

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Thank you for your great review! If you have any questions for us, please do our team a call.

“Ordered a couple of samples for a future project. Really easy to order tiles & samples arrived pretty much next day. Will definitely be back when it comes to buying”

Helpful Report

Thank you for taking the time to leave us a great review! if you have any questions for our team, we would love to hear from you.

“Quick and efficient online order and delivery. Samples were intact.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse We are happy to hear that you were impressed with our quick and efficient online ordering process. We are also happy that your order arrived safe and intact.

“Did not receive”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear that you have not received your recent order from ourselves. Please be assured that we will look into this matter for you. In the meantime, if you would like to contact us directly this can be done either via email at customerservice@tilewarehouse.co.uk or via the phone on 0800 138 1668

“Arrived on time great selection of tiles. Professional company to work with”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. We are happy to hear that you were impressed with our selection of tiles, and that your order arrived on time. If you require any further assistance with your current project or a future project, we can be contacted on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“Nothing to complain about. Very happy with goods and service.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. It great to hear that you were very happy with the service provided and the goods received. If you require any assistance with a current or future project, please do not hesitate to contact us on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“Samples came quickly and for free. Because the tiles looked so different than in the picture I strongly recommend you get samples before you order.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with our Sample service. If you require any further assistance please do not hesitate to contact us on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“Tile samples arrived promptly and well packaged.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am glad that your recent samples arrived promptly and well packaged. If you require any assistance with a current or future project, please do not hesitate to contact us on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“On time and carefully dropped off. Would order again if needed.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that your order has arrived on time, and was carefully dropped off without issue. If you require any assistance with a future project, please do not hesitate to contact us on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“I have never received my order.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear of the issues surrounding your recent purchase with ourselves. So we can look to resolve your issue, could you please contact us via email at customerservice@tilewarehouse.co.uk . Or if you prefer we can be contacted by phone on 0800 138 1668.

“Ordered a tile sample months ago, it never arrived, money was taken”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear of the issues surrounding your recent sample purchase with ourselves. So we can look to provide a resolution to this matter could you please, either email into us at customerservice@tilewarehouse.co.uk. Or is you prefer we can be called on 0800 138 1668.

“Ordered samples, arrived very quickly and well packaged. Very impressed,loved the tiles, will definitely order a big batch.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with our sample tiles and the quick well packaged delivery service we provide. As a company our aim is to always provide excellent customer service to our customer’s, so it is great to hear that you were happy with the service we provided, and that you will be looking to make a future purchase. If you would like to contact us with any further information, we can be contacted on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“This was only a smaple so not much to review!”

Helpful Report

Hi there! Thank you for your 4-star review! We're glad you took the time to share your feedback, even if it was just a sample order. Every bit of input helps us improve and grow! If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Best regards, Roger Tile Warehouse Team

“The tiles were delivered safely and quickly, but there was some confusion about the delivery date. An email from Tile Warehouse received Monday, March 13th, 2023 indicated that the tiles were on their way with a delivery date of Thursday, March 16th, 2023 which was acceptable to me. Tuesday, March 14th, 2023 morning I received a message indicating that the tiles would be received Tuesday, March 14th, 2023 and that if this was not acceptable to rearrange delivery. I did so by requesting the delivery be put back to Thursday, March 16th, 2023. The delivery arrived Tuesday, March 14th, 2023, totally ignoring my request for a delay of the delivery, but fortunately, I arrived back home early and was able to accept the delivery. My mark of four stars would have been five stars if it had not been for this confusion.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear of the issues surrounding your recent purchase with ourselves. As a company, we do aim to make sure all of our customer's receive their orders on their chosen date, however this can sometimes change. I hope that next time you shop with us the service provided is of a five-star nature

“Never received tiles”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear that your order did not arrive, So we can look into this issue for you, could you please contact us via email at customerservice@tilewarehouse.co.uk On receipt of your email we will of course look to help you out.

“Fast delivery, efficient, unexpected water problem in road no problem for deliverer.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse As a company we always aim to provide great service. I am happy to hear your delivery arrived quickly and efficiently

“Many thanks for great service, all your tiles so expertly packed arrived intact and on time ,the price was good and we will be returning to you soon for more tiles Mary Chacon”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. As a company we always aim to provide great service. I am happy to hear your delivery arrived quickly and you were happy with both the quality and price. If you require any assistance with your future purchases, please do contact us on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“Lovely product and brilliant servce”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with our prompt service and lovely tiles, we offer as a company.

Tile Warehouse is rated 4.6 based on 759 reviews