Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.50

4.5 Rating 346 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

Write Your review

Tell us how Tile Warehouse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tile Warehouse 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All quick and well packaged.”

Helpful Report

Thank you so much for your amazing 5-star review of Tile Warehouse! We truly appreciate your support and are thrilled to hear that you had a great experience with us. All quick and well packaged!

“Great service, Great value for money and delivery on time.”

Helpful Report

Thank you so much, Raj, for giving Tile Warehouse a fantastic 5-star rating! We truly appreciate your kind words and we are thrilled that you found our service to be great, with excellent value for money and on-time delivery. This means a lot to us as we strive to provide the best customer experience possible. We're here for all your future tiling needs, and we look forward to serving you again soon. Thank you for choosing Tile Warehouse!

“Brilliant helpful service from initial order to delivery . Will definitely be using this company for future works 👍”

Helpful Report

Dear Dave, Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your kind words and are thrilled to hear that you had a brilliant and helpful experience with us, from your initial order to the delivery. It's fantastic to know that you will be choosing Tile Warehouse for your future works. We value your trust in our company and look forward to serving you again in the future. Thank you once again for your support and for being a valued customer! Best regards, Roger

“Excellent value and delivery service. The reality of the tiles matches the website description. Thanks”

Helpful Report

Good Morning, Thank you so much for taking the time to rate and review Tile Warehouse! We greatly appreciate your generous 5-star rating and kind words about our products and services. We're thrilled to hear that you found our value and delivery service excellent. At Tile Warehouse, we strive to provide our customers with top-notch quality tiles that match the descriptions on our website. Your satisfaction is our utmost priority, and it's truly rewarding to know that we met your expectations. Best regards, Tile Warehouse Team

“Our order arrived with a number of tiles broken in transit we spoke to Alexandros who asked for photos of damaged items. Replacements arrived the following day, thank you for your prompt attention.”

Helpful Report

Thank you for your 5-star rating of Tile Warehouse! We sincerely appreciate your support and loyalty as a valued customer. We are thrilled to hear that you were satisfied with our service and that your order arrived promptly.We apologize for any inconvenience caused by the broken tiles during transit. Our team takes shipping and handling very seriously, and we understand the frustration this can cause. Thank you for reaching out to Alexandros and providing photos of the damaged items. Your prompt action allowed us to swiftly resolve the issue. Customer satisfaction is our top priority, and we are delighted that we were able to provide you with replacements the following day. We truly appreciate your understanding and cooperation throughout this process. Once again, we would like to express our gratitude for your continued support and for choosing Tile Warehouse. We look forward to serving you again in the future and ensuring that you receive the highest quality products and service. Thank you! The Tile Warehouse Team

“Tiles were very good but there were a lot of broken ones!”

Helpful Report

“excellent service, I only needed 4 tiles but that was no problem. well done Tile Warehouse.”

Helpful Report

Hi Thank you so much for your amazing 5-star rating of Tile Warehouse! We truly appreciate your positive feedback regarding our excellent service. We strive to ensure maximum customer satisfaction, no matter how small or large the order may be. We are thrilled to hear that your experience with us was a success, despite requiring only 4 tiles. Our team works hard to fulfill every customer's needs promptly and efficiently. Your kind words motivate us to continue providing top-notch service to all our valued customers. Once again, thank you for choosing Tile Warehouse, and we are thrilled to have been able to meet your expectations. We look forward to serving you again in the future. Best regards, Roger Tile Warehouse Team

“The red quarry tiles I ordered were delivered without delay. The delivery service was excellent. The driver was considerate and helpful. Although I have not opened any of the boxes, from the additional one I ordered, I can say that the tiles are exactly as I hoped. The surface finish, the edging and the lines on the base, instructing on the sequence when adding each tile, result in a useful, as well as artful series of tiles. For future tiling needs I will always contact Tile Warehouse first.”

Helpful Report

Dear Tom, Thank you so much for giving Tile Warehouse a 5-star rating. We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. We are glad that the red quarry tiles you ordered were delivered promptly and that our delivery service exceeded your expectations. It's wonderful to know that our driver was considerate and helpful as well. We understand that you haven't opened all the boxes yet, but we are glad to hear that the additional box you ordered met your expectations. We take pride in providing high-quality tiles with a surface finish, edging, and base lines that make tiling both functional and aesthetically pleasing. Thank you for choosing Tile Warehouse for your tiling needs and for considering us as your first point of contact in the future. We look forward to serving you again! Best regards, Roger

“Unbelievable customer service, called a couple of times and the staff could be more helpful, helping choose grout colours and sending samples.”

Helpful Report

Hi Richard, Thank you so much for your fantastic 5-star rating of Tile Warehouse! We greatly appreciate your feedback and are delighted to hear that you were pleased with our service. Our team always strives to provide unbelievable customer service, and we're thrilled to know that we could assist you in choosing grout colors and sending samples. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Warm regards, Roger

“nice people to deal with came very quick go these for my front path”

Helpful Report

Dear John, Thank you so much for your amazing 5-star rating of Tile Warehouse! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are delighted that you found us to be nice people to deal with and that we were able to promptly assist you with your front path project. Customer satisfaction is our top priority, and we are glad we could deliver on that for you. Should you have any further needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again! Best regards, Roger

“VERY NICE COMPANY VERY QUICK DELIVERY WILL USE AGAIN IF I NEED ANY MORE PRODUCTS J.P”

Helpful Report

Dear John, Thank you so much for your outstanding 5-star rating and your positive review of Tile Warehouse! We really appreciate your feedback and are glad to hear that you had a fantastic experience with us. We are delighted that you found our company to be very nice and appreciated our quick delivery service. It's wonderful to know that we could meet your expectations. Should you need any more products in the future, we would be more than happy to assist you once again. Best regards, Alexandros

“Poor customer services and happy to sell you damaged goods. Spent over £1277 on tiles, 39 arrived damage (a third of my order) opened up a line of communication upon delivery informing tile warehouse of some initial damage, once the tiles started to properly be unpackaged an inspected it was apparent that the initial number I reported was less than half of the amount of damaged tiles delivered. Try o my dismay tile warehouse don’t want to on know anything about it. Happy to fob you off and expect you to pay full price for damaged goods. Really bad company and I would not be using again, and such a shame to have to go though the rig-moral or back and forth emailing for a company to do the right thing.”

Helpful Report

Thank you for your reply Nick, I am still in direct communication with you via email, however I do appreciate the time taken to leave a review. At the point we were notified of any damages, we were notified of 14 damaged tiles. We had offered 3 routes to rectify this issue : 1) A refund on the damaged products, 2) replacements once back in stock 3) Free of charge collection and refund. We weren't informed of any additional damages until 6 weeks later, by that point we are unable to verify the additional damages you had claimed. (As part of our T&CS we request that all damages are brought to our attention within 14 days) As you have stated 39 tiles have been damaged, as a gesture, we are happy to collect all 39 tiles from you and refund them once they have been received back. Please reach out to us to progress with a return and refund.

“Great customer service, timely delivery and product (tiles) in good condition with no broken ones.”

Helpful Report

Hi, Thank you so much for your incredible 5-star rating of Tile Warehouse! We truly appreciate your feedback and are thrilled to know that you had a great experience with us. Your comment about our great customer service, timely delivery, and the tiles being in good condition without any breakage is music to our ears! We strive to provide top-notch service and quality products to all our customers, and it's fulfilling to know that we succeeded in achieving that for you. Once again, thank you for choosing Tile Warehouse. We couldn't be more grateful for your support, and we look forward to serving you again in the future. Best regards, Roger

“We were short of a few tiles to complete a job, Oliver in customer services was fantastic... problems happen, hut it's how you deal with them and Oliver was first class.”

Helpful Report

Hi Scott, I hope you're well, Thank you for the lovely feedback! I hope your project looks as amazing as we all hope! Best wishes, Ollie

“The whole process was very easy. I would definitely order from here again.”

Helpful Report

Good Afternoon,Thank you so much for your fantastic 5-star rating of Tile Warehouse! We greatly appreciate your support and are delighted to hear that you had a positive experience with us. We are thrilled to know that the whole process was very easy for you. Our team works hard to ensure a seamless and hassle-free experience for our valued customers like yourself. Your satisfaction is our top priority, and we are thrilled to have met your expectations. Best regards, Alexandros

“Great Price, Lovely tiles with plenty of styles to chose from, delivered on time and was able to return unused tiles.”

Tile Warehouse 5 star review on 21st July 2024

Helpful Report

Dear David,Thank you so much for giving Tile Warehouse a five-star rating! We truly appreciate your kind words and we're delighted to hear that you had such a positive experience with us. We're thrilled that you found our prices to be great and our tile selection to be lovely, with a variety of styles to choose from. Delivering your order on time is of utmost importance to us, and we're glad we could meet your expectations in this regard. Warm regards, Alexandros

“Great company. Very good price for the tiles, delivered promptly. No hesitation in recommending them.”

Helpful Report

Dear Vincent, Thank you so much for your stellar 5-star rating of Tile Warehouse! We truly appreciate your kind words and are delighted that you found our company to be great with very good prices and prompt delivery. It means a lot to us that you would not hesitate to recommend us. We are grateful to have you as a loyal customer and we promise to continue providing excellent products and services. If you ever need anything or have any further feedback, feel free to reach out. Thank you once again for your support! Best regards, Roger

“Prompt, efficient delivery. Friendly and helpful unloading. Absolutely no complaints.”

Helpful Report

Dear Joseph, Thank you so much for taking the time to give us a 5-star rating! We greatly appreciate your feedback and are thrilled to hear about your positive experience with Tile Warehouse. We are glad that our delivery service was prompt and efficient, and that our team was able to provide friendly and helpful assistance during the unloading process. Your satisfaction is our top priority, and it's wonderful to know that we have met your expectations without any complaints. Once again, thank you for choosing Tile Warehouse and for your kind words. We look forward to serving you again in the future! Best regards, Roger

“The tiles look quite different to how they looked on the website. The colour is somewhat different and the print on them is a bit low resolution. I'm pretty disappointed.”

Helpful Report

Hi Dean Thank you for taking the time to review this product for us, we have asked our technical team to take a look at these to see if there is an issue as it's one of our best sellers, being on trend and at a massive reduction compared to the real thing. We appreciate you taking the time to help us. Kind regards

“Really good experience with Tile Warehouse. There were a few cracked tiles on delivery and Oliver in the customer service team provided a great service with replacements being delivered next day.”

Helpful Report

Hi ,Thank you so much for your outstanding 5-star rating of Tile Warehouse! We greatly appreciate your feedback and are thrilled to hear about your really good experience with us. We apologize for the inconvenience caused by the cracked tiles on delivery. However, we are delighted to know that Oliver from our customer service team was able to provide you with exceptional service by ensuring the replacements were promptly delivered to you the very next day. At Tile Warehouse, we strive to consistently provide top-notch products and excellent customer service. Your satisfaction is our utmost priority, and we are grateful for the opportunity to make things right for you. Once again, thank you for your kind words and for choosing Tile Warehouse. We look forward to serving you again in the future. Best regards, Roger

Tile Warehouse is rated 4.5 based on 346 reviews