Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.57

4.6 Rating 738 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and excellent product. Highly recommend”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you received great service and are happy with your product. Your recommendation means a lot to us and motivates our team to keep up the good work! If you ever need anything else, please feel free to reach out. We’re always here to assist you! Best wishes, Oliver Tile Warehouse Team

“Great product and hassle free ordering and delivery. The delivery driver was lovely kept me updated on any time delay and put the tiles exactly where I wanted them. Great customer service.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re delighted to hear that you found our ordering and delivery process hassle-free, and that our delivery driver provided excellent service. Your feedback really motivates our team to keep striving for the best! If you need any assistance in the future, don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“Fabulous quality tiles at very good prices. Fast delivery and the packaging was amazing, defo no chips or cracks getting through that amount of celophene lol”

Helpful Report

Hi Vicky! Thank you for your fantastic 5-star review! We’re so pleased to hear that you loved the quality of our tiles and found them at great prices. It’s great to know that your order arrived quickly and in perfect condition—definitely no chips or cracks here! If you need anything at all in the future, just give us a shout. We’re always happy to help! Best, Oliver Tile Warehouse Team

“Excellent product”

Helpful Report

Hi Antony! Thank you for your fantastic 5-star review! We’re delighted to hear that you’re pleased with your product. Your satisfaction is our top priority, and your kind words truly encourage our team to keep striving for excellence! If you need any assistance in the future, don’t hesitate to get in touch. We’re always here to help! Best, Oliver Tile Warehouse Team

“Fantastic tiles great communication fast delivery highly recommended professional company highly recommended”

Helpful Report

Hi Frank! Thank you for your fantastic 5-star review! We're delighted to hear that you enjoyed our tiles and experienced prompt communication and fast delivery. Your recommendation is greatly appreciated and drives us to maintain our high standards! If there's anything else you need in the future, just let us know. We're always here to help! Best regards, Oliver Tile Warehouse Team

“Ordered tile samples to help us decide what to use for our bathroom project. Good communication, good quality samples, very happy so far!”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re delighted to hear that our communication and the quality of our tile samples have made a positive impression as you plan your bathroom project. Your enthusiasm encourages us to keep providing excellent service! If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“The first shipment of tiles wasn't very well packaged, so all the tiles were broken. Top marks to Tile Warehouse for arranging a replacement order, and sending it at an agreed convenient time. The second delivery arrived in good condition. The prices compared very well to other suppliers, even with postage costs, so I'm very happy!”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re truly sorry to hear about the packaging issues with your first shipment but are delighted that our team could arrange a replacement that met your needs. Your understanding and kind words inspire us to keep improving our services. Don’t hesitate to reach out if you need anything else in the future—we're always here to help! Best regards, Oliver Tile Warehouse Team

“Nice tiles and a very good price. One box was broken before it was sent with damaged tiles inside. The corners were damaged in the other box as well but I was immediately sent replacements and a few extra for my troubles. All good at the end. Thanks 👍”

Helpful Report

Good morning, Thank you for your feedback, we are always working on ways to improve every aspect of our deliverys. I will ensure this is fed back to the courier and an investigation take place. In the mean time, Im glad that our customer service team were so quick to resolve this for you. Kindest regards, Oliver

“Good price and excellent service.”

Helpful Report

Hi Sean! Thank you for your fantastic 5-star review! We're delighted to hear that you found our prices to be great and our service excellent. Your support truly encourages our team to keep delivering the best for our customers! If you need anything in the future, just let us know—we're always here to help! Best, Oliver Tile Warehouse Team

“Delivered as promised. All intact. Easy to deal with online. Reasonable value.”

Helpful Report

Hi Margaret! Thank you for your fantastic 5-star review! We’re delighted to hear that everything was delivered as promised and that your experience with us was smooth and hassle-free. Your feedback about our reasonable value is truly appreciated! If you need any assistance in the future, don’t hesitate to get in touch. We're always here to help! Best, Oliver Tile Warehouse Team

“Beautiful tiles looks amazing in my bathroom so happy.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're so delighted to hear that the tiles look amazing in your bathroom and that you're happy with your purchase. Your satisfaction is our top priority, and your kind words inspire our team! If you need any assistance or have questions in the future, don't hesitate to get in touch. We're always here to help! Best regards, Oliver Tile Warehouse Team

“I was looking for quarry tiles online for the purpose of comparing prices and to honest the price was so competitive I ordered straight away I haven't regretted my decision.”

Helpful Report

Hi Alan! Thank you for your fantastic 5-star review! We're delighted to hear that you found our prices competitive and that you decided to order with us. Your satisfaction is what drives us to keep offering great value! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“Great service as the tiles came in time and were installed in time leaving us a 5 star review from the client.”

Helpful Report

Hi Isavation! Thank you for your fantastic 5-star review! We’re delighted to hear that the tiles arrived and were installed on time. It’s wonderful to know our efforts led to a satisfied client. Your feedback really motivates our team to continue providing excellent service. If you need any assistance in the future, don’t hesitate to get in touch! We’re always here to help. Best regards, Oliver Tile Warehouse Team

“Very good. Quick and easy to gain products. Thanks.”

Helpful Report

Hi NP! Thank you for your fantastic 5-star review! We’re delighted to hear that you found the process quick and easy. Your feedback truly encourages us to keep providing excellent service! If you need any further assistance in the future, don't hesitate to reach out. We’re here to help! Best, Oliver Tile Warehouse Team

“Loved the range of tiles quick delivery very happy”

Helpful Report

Hi Denis! Thank you for your fantastic 5-star review! We're delighted to hear that you loved our range of tiles and that your delivery was quick. Your happiness is our priority, and it’s wonderful to know we met your expectations! If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We’re always here to help! Warm regards, Oliver Tile Warehouse Team

“Good service and communication. One tile broken in box,but otherwise good.”

Helpful Report

Hi Alison! Thank you for your thoughtful 4-star review! We’re glad to hear that you experienced good service and communication. We sincerely apologize for the broken tile in your box and appreciate your understanding. Your feedback is invaluable to us as we continuously strive to improve. If there’s anything else we can assist you with, please don’t hesitate to reach out! Best regards, Oliver Tile Warehouse Team

“The tiles, on their pallet, were left a long way from our front door even though I explained that I needed a hip replacement and my husband has advanced cancer. If I had known the tiles were going to left so far from my front door, I’d have bought somewhere else. Even if I bought them locally and brought them home the car, they’d have been closer to my front door.”

Helpful Report

Good morning, I am very sorry to hear of the difficulties you had in accepting your delivery. We do try to make it as clear as possible that the couriers provider only offers a kerbside delivery service. Occasionally the drivers will, where possible assist by bringing the tiles closer to the property if they can but in your instance, it appears the the drive way is gravel and with that in mind, would not be safe to manouver a pallet over. Thank you for your feedback and I do hope you enjoy your tiles once installed. best wishes, Oliver

“easy and quick.”

Helpful Report

Hi Bernd! Thank you for your fantastic 5-star review! We're thrilled to hear that you found the process easy and quick. Your feedback really motivates our team to continue providing a smooth shopping experience! If you need any assistance in the future, don't hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“exellent service”

Helpful Report

Hi Carol! Thank you for your excellent 5-star review! We’re delighted to hear you had such a positive experience with our service. Your kind words truly motivate our team to keep striving for greatness! If you ever need anything in the future, don’t hesitate to get in touch. We’re always here to help! Best, Oliver Tile Warehouse Team

“Good website, loads of tiles. Tile Warehouse site was very helpful and had a good range of tiles to choose from. Being able to order samples assisted in my choice. Taking a photo of the room and superimposing the tiles in situ was also really great to be able to do.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're delighted to hear that you found our website helpful and enjoyed our wide range of tiles. We're especially glad that the ability to order samples and visualize the tiles in your space made your decision easier! If you have any further questions or need assistance, don't hesitate to reach out. We're here to help you with all your tiling needs! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 738 reviews