Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.51

4.5 Rating 420 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The description on the website is spot on exactly what we wanted. The delivery notifications were great and very informative and the tiles arrived on time and very well packaged. Would certainly recommend to anyone.”

Helpful Report

Hi Amanda, Thank you so much for your wonderful 5-star review! We're thrilled to hear that our website description met your expectations and that you found the delivery notifications informative. It’s great to know that your tiles arrived right on time and well packaged. Your recommendation means the world to us! Should you need any assistance in the future, don’t hesitate to get in touch. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Excellent reliable service”

Helpful Report

Hi Laurence, Thank you for your fantastic 5-star review! We truly appreciate your kind words about our reliable service. Your satisfaction is our top priority, and we're always here to assist you. If you ever need anything in the future, please don’t hesitate to get in touch! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“large selection of tiles and we got what we were looking for with great ease”

Helpful Report

Hi Alan, Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our large selection of tiles and that you were able to find exactly what you were looking for with ease. Your support means a lot to us, and if you ever have any questions or need assistance in the future, please don't hesitate to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Great communication and punctuation”

Helpful Report

Hi Jay, Thank you for your amazing 5-star review! We truly appreciate your compliments on our communication and attention to detail. Your feedback is invaluable to us, and we're always here to ensure you have the best experience possible. If you need anything else, just let us know! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Hello 👋 I can't tell you much at the moment.We're not starting to a week saturday , but I will let you know as soon as we start using the Tiles thank you”

Helpful Report

Hi David, Thank you for your great 5-star review! We appreciate you taking the time to share your thoughts, even before starting your project. Once you begin using the tiles, we’d love to hear your feedback and any updates you might have. If you need any assistance in the meantime, feel free to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Quick delivery thanks”

Helpful Report

Hi there, Thank you for your amazing 5-star review! We're thrilled to hear that you had a quick delivery experience with us. Your support and feedback are greatly appreciated, and we're here to help if you need anything else in the future. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Quick delivery time for🚚👍my order, Excellent packaging everything really well wrapped.”

Helpful Report

Hi Robert, Thank you so much for your fantastic 5-star review! We're delighted to hear that you appreciated our quick delivery and excellent packaging. Your feedback means a lot to us, and it's always our goal to ensure that everything arrives in perfect condition. If you need anything else or have any questions, feel free to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“The tiles arrived early and in good condition”

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that your tiles arrived early and in great condition. Ensuring timely delivery and quality packaging is our priority, and your kind words truly reaffirm our efforts. If you need any further assistance or have any questions, please don't hesitate to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Prices are competitive although delivery charge is at a premium, unless you’re spending over £300. Order was processed quickly and delivery was in a couple of days. I had given instructions to be contacted by the delivery courier - which didn’t happen and i found the tiles loosely lying on a broken pallet, half of them were broken. Tile Warehouse were quick to send out replacements, properly and securely fixed to a pallet, but why the shoddy despatch/delivery in the first place ?”

Helpful Report

Hi Allan, Thank you for your feedback and for sharing your experience. We're glad to hear that your order was processed quickly, but we sincerely apologize for the issues you faced with the delivery. It's never our intention for our customers to encounter these kinds of problems. We understand how frustrating it is when delivery instructions aren’t followed, and we appreciate you bringing this to our attention. We’re glad we could send out replacements promptly, but we’ll certainly look into enhancing our dispatch processes to ensure that future deliveries are handled with the care they deserve. Thank you again for your understanding, and we hope your next experience with Tile Warehouse will be a smoother one. Best regards, Roger Tile Warehouse Team

“Delivery driver went above and beyond for us - thanks so much!”

Helpful Report

Hi there, Thank you for your wonderful 5-star review! We're so glad to hear that the delivery driver provided exceptional service for you. Going above and beyond for our customers is what we strive for, and your kind words truly mean a lot to us. If you need anything else in the future, don't hesitate to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

Hi there, Thank you so much for your fantastic 5-star review! We're really glad to hear that our delivery driver went above and beyond for you. Providing excellent service is our goal, and your kind feedback is truly appreciated. If you ever need anything else, please feel free to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“If you can get tiles elsewhere do it. I received broken tiles and despite 2 emails with pictures and a phone call (guy very nice on call but then completely ignored 2nd email). I had to order more tiles so I could finish the job. As an aside- the tiles were nice but don’t risk it!”

Helpful Report

Hi Wendy My apologies, this isn't how we usually work, we have checked our inbox and cannot see any emails from you, can I check please that you are using the customerservice@tilewarehouse.co.uk email address and not one of the do not reply emails we send out with order and tracking information? we do not monitor these as they are sent by a different company in the delivery journey. One of the team will contact you today to refund the extra tiles you paid for and to apologise. Hopefully this will resolve the issue for you and I assure you, had we known of an issue, we would have sorted it for you as many of our reviews attest. Kind regards Roger

“Brilliant company , bought tiles from them a couple of times first class service from ordering to quick delivery and tiles are quality would highly recommend this company”

Helpful Report

Hi Andrew, Thank you for the amazing 5-star review! We're thrilled to hear that you've had such a positive experience with our service from start to finish. Quality is our priority, and your recommendation means the world to us. We're here anytime you need more tiles or assistance with your next project! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Easy to navigate the website and calculate quantity of tiles needed.”

Helpful Report

Hi Steve, Thank you for your fantastic 5-star review! We're so pleased to hear that you found our website easy to navigate and that calculating the quantity of tiles was a breeze for you. Your feedback is invaluable to us and really encourages our team to keep improving the user experience. We appreciate your support and can't wait to assist you again in the future! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“On line easy to use”

Helpful Report

Hi Dave, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our online platform easy to use. Making your shopping experience as smooth as possible is our goal, and your feedback truly makes our efforts worthwhile. We appreciate your support and look forward to assisting you with your next project! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Good customer service, good delivery communication, efficient and friendly delivery driver.”

Helpful Report

Hi there, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a great experience with our customer service and that the communication regarding delivery met your expectations. It’s fantastic to know you found our delivery driver efficient and friendly. We take pride in our team, and your kind words mean a lot to us! Thanks for choosing Tile Warehouse, and we look forward to serving you again in the future! Best regards, Roger Tile Warehouse Team

“The tiles are beautiful. As usual, well secured. Everything arrived on time. Contact with the consultant is very good. I highly recommend it.”

Helpful Report

Hi Anna, Thank you so much for your amazing 5-star review! We’re delighted to hear that you find the tiles beautiful and that everything arrived on time, securely packaged. It’s fantastic to know that your experience with our consultant was positive. Your recommendation means the world to us, and we truly appreciate your support. Thanks for choosing Tile Warehouse, and we look forward to helping you with your future projects! Best regards, Roger Tile Warehouse Team

“Excellent service! Tiles ordered on Tuesday an do arrived on Thursday. Great price for tiles and postage.”

Helpful Report

Hi Gary, Thank you for your excellent 5-star review! We’re thrilled to hear that your tiles arrived so quickly and that you found our prices to be great. Providing top-notch service and value is what we strive for, and it’s wonderful to know that your experience reflects that. We can’t wait to assist you again for your future projects! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Joke of a service. First batch arrived smashed. Then days of promised deliveries have been no shows. Original order made the week before last and I still have no intact tiles to use”

Helpful Report

Hi there, I'm really sorry to hear about your experience. It sounds incredibly frustrating to handle damaged tiles and delivery issues. We strive to provide great service, and it's disappointing that we fell short in your case. If you could please reach out to our customer service team directly, we would like to assist you further to resolve this situation. Your feedback is valuable to us, and we want to make things right. Thank you for taking the time to share your thoughts. Kind regards,

“Delivery did not arrive on date stated. I telephoned on day of delivery to be informed it would arrive later that afternoon. It was delivered the following day.”

Helpful Report

Hi there, Thank you for your review and for bringing this to our attention. We're sorry to hear about the delay in your delivery and the inconvenience it caused. We strive to make sure our delivery information is accurate, and it's disappointing to learn we fell short in this instance. We appreciate your patience, and please know that we’ll work to improve our communication around delivery times. Your feedback helps us enhance our service. Thanks for choosing Tile Warehouse, and we hope to serve you better in the future! Best regards, Roger Tile Warehouse Team

“very happy with the tiles and very happy the small amount of damage was sorted job now sorted and will shop with tile warehouse again in the future so no problems”

Helpful Report

Hi Michael, Thank you for your fantastic 5-star review! We're delighted to hear that you're happy with the tiles and that we were able to sort out the small amount of damage for you. Your satisfaction means everything to us, and we’re thrilled to know that your experience with Tile Warehouse has been positive. We look forward to welcoming you back for your future projects! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 420 reviews