Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.50

4.5 Rating 346 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website”

Helpful Report

Thank you so much for your glowing 5-star rating of Tile Warehouse! We truly appreciate your kind words and are thrilled to hear that you found our website easy to use. We work tirelessly to provide a seamless online experience for our valued customers like yourself. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Tile Warehouse!

“Great website”

Helpful Report

Thank you so much for your fantastic 5-star rating of Tile Warehouse! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. Great website indeed, it's wonderful to know that our efforts in providing a seamless online shopping experience are being recognized. We always strive to offer a wide variety of quality tiles and ensure our website is user-friendly. Thank you again for choosing Tile Warehouse, and we look forward to serving you again in the future!

“Just a warning that they don’t bring the deliveries into your property they just leave them at the side of the road so you need to be worry of that that you have the right people to be able to move that delivery from the pavement into your property on the day of delivery so it doesn’t block up pavements and paths this company doesn’t help you with that or put it onto your property. And they leave pallets for you to dispose of even if you’ve only ordered free small packs of tiles.”

Helpful Report

“Provided small quantity at very competitive price and with very quick delivery”

Helpful Report

Dear Nick, Thank you so much for your outstanding 5-star rating of Tile Warehouse! We truly appreciate your support and are thrilled to hear about your positive experience with us. We strive to offer the best prices and ensure quick delivery for our valued customers. Your words resonate with our commitment to provide a seamless shopping experience. Thank you once again for choosing Tile Warehouse. We look forward to serving you again in the future! Warm regards, Roger

“Excellent amount of tile designs to choose from. Online service very good, quick and efficient handling of my order, albeit small. Highly recommended.”

Helpful Report

Dear Janice, Thank you so much for your outstanding 5-star rating of Tile Warehouse! We greatly appreciate your kind words and are thrilled to hear that you had an excellent experience with us. We take pride in our extensive collection of tile designs, and we are delighted that you found a selection that suited your needs perfectly. Our team strives to provide the best online service possible, ensuring quick and efficient handling of every order, no matter how big or small. Your high recommendation means the world to us, and we are grateful for your support. Please do not hesitate to reach out if you need any further assistance in the future. Best regards, Alex Tile Warehouse Customer Support Team

“The ordering process was simple and quick, with a good selection of tiles to choose. Delivery was fast and the tiles arrived on the specified date.”

Helpful Report

Dear Trevor, Thank you so much for taking the time to rate Tile Warehouse with 4 stars! We greatly appreciate your feedback and we're thrilled to hear that you found the ordering process simple and quick. We take pride in offering a good selection of tiles to choose from. It's also wonderful to know that the delivery was fast and the tiles arrived on the specified date. We strive to provide excellent service and ensure that our customers receive their orders promptly. We value your support and look forward to serving you again in the future! Best regards, Roger

“Website is not mobile friendly. If you open the filter you can’t get out”

Helpful Report

Good Afternoon, Thanks for bringing the above to our attention. We have raised this to be resolved with web development team and believe this will be amended shortly. Thanks again for your feedback. Kind Regards,

“I'm trying to match som old tiles and requested initially a sample tile, which arrived the next day, as it was a perfect match I ordered a further quantity which again arrived the next day, brilliantly and safely packaged. I will come to this company for all my tiling requirements in the future,”

Helpful Report

Dear Judith, Thank you so much for your amazing 5-star rating of Tile Warehouse. We are thrilled to hear that you had a fantastic experience with us and that we were able to provide you with the perfect match for your old tiles. We greatly appreciate your loyalty and trust in our company for all your tiling requirements. It means a lot to us that you chose to rely on us for your needs and that we were able to meet your expectations promptly. Once again, thank you for taking the time to share your positive feedback. We look forward to serving you in the future and providing you with exceptional service and high-quality tiles. Warmest regards, Roger

“Excellent customer service from Oliver in Sales! He was very professional in dealing with our requirements Thanks!”

Helpful Report

Dear John, Thank you so much for your fantastic 5-star rating of Tile Warehouse! We greatly appreciate your support and loyalty to our store. We are thrilled to hear that you had an excellent experience with Oliver in Sales. We pride ourselves on delivering excellent customer service, and it's always a pleasure to know that our staff, like Oliver, has been able to meet your requirements in a professional manner. Once again, thank you for being a loyal customer. We truly value your business and look forward to serving you again in the future. Warm regards, Roger

“Quality of the tiles I bought was superb. I bought ten pallets of tiles from tile warehouse. When prices elsewhere were cheaper, they worked tirelessly to be able to offer a cost effective solution and ensure their price was the best on the market. For the volume I bought, this generated a very worthwhile saving. Service and communication was second to none.”

Helpful Report

Thank you so much for your glowing 5-star rating of Tile Warehouse! We greatly appreciate your kind words and are thrilled to hear that you were delighted with the quality of the tiles you purchased. Our team worked tirelessly to provide you with a cost-effective solution, ensuring that our price was the best in the market, even when prices elsewhere were cheaper. We are pleased to know that this resulted in a significant saving for you, making your purchase all the more worthwhile. We also take pride in our exceptional service and communication, and it's fantastic to hear that we exceeded your expectations in this regard. Thank you once again for choosing Tile Warehouse, and we look forward to serving you again in the future.

“Delivered on time. Unfortunately a box was damaged. Contacted customer service who were very helpful . Refunded straight away. Would definitely recommend”

Helpful Report

Dear Joanne, Thank you so much for your wonderful 5-star rating of Tile Warehouse! It's brilliant to hear that you had a great experience with us. We are sorry to hear about the damaged box, but we are glad to know that our customer service team was able to assist you promptly. We always strive to provide excellent service and ensure that our customers are satisfied. Your recommendation means a lot to us, and we really appreciate you taking the time to share your positive experience. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. Once again, thank you for choosing Tile Warehouse and for your kind words. We look forward to serving you again! Best regards, Roger

“The plumber unexpectedly moved up the date for a showerroom re-fit, so I needed tiles urgently. Ordered online from Tile Warehouse, who delivered exactly the tiles I needed the very next day. Some tiles were broken on opening, and lovely Alexandros in Customer Services immediately re-orderd replacements for delivery next working day. We couldn't be happier with the result and the customer service that ensured the job got finished on schedule. We're happy, the bathroom fitter was happy, and Tile Warehouse and Alexandros should be very pleased with themselves. Good job all 'round!”

Helpful Report

“Beautiful tiles and most impressed with customer service. My first order with Tile warehouse and Ollie was fantastic throughout the whole ordering process from samples to delivery. Alexandros also. Thank you for helping me with my renovation project and helping me find the perfect tile for a period property but also at an affordable price.”

Helpful Report

Dear Holly, Thank you so much for your incredible 5-star rating of Tile Warehouse! We are absolutely thrilled to hear that you had a wonderful experience with our beautiful tiles and were impressed with our customer service. It is always a pleasure to assist customers like you in finding the perfect tile for their renovation projects, especially for period properties. We are delighted to have been a part of your journey and to have offered our support from samples all the way through to delivery. Ollie and Alexandros have certainly made a positive impact, and we will make sure to pass on your kind words to them. We truly appreciate your loyalty as a customer, and we look forward to continuing to serve you in the future. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you again for choosing Tile Warehouse! Warm regards, Roger

“Good tiles at a good price. Small issue on delivery which was immediately resolved by the helpful team at Tile Warehouse so would highly recommend.”

Helpful Report

Thank you so much for your amazing 5-star rating for Tile Warehouse! We greatly appreciate your support and loyalty as a customer. We're thrilled to hear that you found good tiles at a good price and that our helpful team was able to quickly resolve any delivery issues you faced. Your recommendation means a lot to us. We can't thank you enough for choosing Tile Warehouse, and we look forward to serving you again in the future.

“Cannot thank Oliver enough for helping us out of a tight spot on a project. Efficient and highly reliable service can’t recommend them enough!”

Helpful Report

Dear Daniel, Thank you so much for your amazing 5-star rating of Tile Warehouse! We truly appreciate your support and are thrilled to hear that you had a great experience with us. We also want to express our gratitude for sharing your feedback about Oliver's exceptional assistance. We're glad that Oliver was able to help you out of a tight spot on your project. Providing efficient and highly reliable service is what we strive for, and we couldn't be happier to know that we met your expectations. Once again, thank you for recommending us. We're here to assist you whenever you need anything. Best regards, Roger

“Excellent Customer Care from Alexandros and Ollie with our recent (1st) order from you. It is a rarity these days. They are a credit to your company. We will most definitely be using you again for future projects .”

Helpful Report

Hi Debbie, Thank you so much for your wonderful review! We truly appreciate your support. I cannot thank you enough for your kind words about your experience with myself and Alexandros. It is honestly so lovely that it almost looks like I've been writing my own reviews at this point! Its super exciting to hear that you will be choosing Tile Warehouse again for your future projects. I genuinely look forward to serving you with the same level of dedication that we always try to provide. You have been nothing but polite and patient throughout the whole order process and it makes both mine and Alexandros' job significantly easier. Warmest regards, Oliver

“Like some other reviews I can’t fault the prices or the delivery time. Also like some of the reviews several of the tiles were broken and one had a groove in the ceramic. I don’t know why they were packed in the box without any paper or bubble wrap under them but with a piece of shrink wrap and paper on top. The box flexing in transit probably caused the damage. I ordered more than enough for what I needed so it wasn’t a problem. Going by the selection and prices Tile Warehouse has I would probably buy from them again.”

Helpful Report

Thank you for your 4-star rating, Clarke! We appreciate your positive feedback on our prices and delivery time. We apologise for the inconvenience caused by the broken tiles and the groove in the ceramic. We understand how frustrating that can be. Can I confirm if the above was reported directly with our customer service team as they would gladly assist to get this resolved for you? We're thrilled to know that you would consider buying from us again, and we look forward to serving you in the future. Thank you for choosing Tile Warehouse! Kind Regards,

“Very competitive price and offer, to order it and buy it was easy. Enough delivery slots to choose from. The best was delivery driver, asked him of possible to place the pallets in my garage and it was done with ease saving me time and effort. Would O recommend it - yes A*.”

Helpful Report

Thank you, Almedin, for your glowing 5-star rating of Tile Warehouse! We truly appreciate your feedback and are thrilled to hear that you found our prices and offers competitive. We understand the importance of convenience, and we're glad to hear that ordering and purchasing from us was easy for you. Our wide range of delivery slots aims to cater to everyone's schedules.Thank you for recommending us with an A* rating. We hope to serve you again in the future!

“Ive had an underground water leak I was expecting to lift all the kitchen tiles luckily I found nearly an exact match I’m so glad I found your website”

Helpful Report

Thank you so much for your fantastic 5-star rating of Tile Warehouse! We are incredibly grateful for your support and delighted to hear about your positive experience. We understand how frustrating an underground water leak can be, and we're thrilled that you were able to find nearly an exact match for your kitchen tiles on our website. It's truly wonderful to know that we could assist you in resolving this issue. Best Regards,

Tile Warehouse is rated 4.5 based on 346 reviews