Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.57

4.6 Rating 706 Reviews

89 %

of reviewers recommend Tile Warehouse

4.6

Based on 706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 12th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good very helpful will use again”

Helpful Report

Hi Alan, Thank you for your great 4-star review! We’re really glad to hear that you found our service very helpful. Your satisfaction means a lot to us, and we can’t wait to assist you again in the future. If you have any questions or need support, just let us know! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“I Love them,it very shiny and nice”

Helpful Report

Hi Tinh, Thank you for your fantastic 5-star review! We’re so happy to hear that you love your tiles and that they add a shiny and nice touch to your space. If you need any assistance or have questions in the future, feel free to reach out. Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Tiles were delivered swiftly, but had to be returned due to the amount of broken tiles.”

Helpful Report

Hi Trevor, I’m sorry to hear that your delivery contained broken tiles. While we strive for quality in our packaging and handling, it seems we fell short in this instance. Your feedback is invaluable, as it helps us identify areas for improvement. We always aim to resolve such issues swiftly, I presume you could not wait for replacements? I assure you that your experience will be taken into account as we work to enhance our services. If there's anything we can do to assist further, please reach out to our customer support team. Best regards, Roger Tile Warehouse Team

“From the start it was easy to place the order, I had a helpful member of staff Oliver who was knowledgeable, polite and helpful. Whilst my review is very overdue due to a devasting bereavement that put the bathroom renovation on hold whilst our family recovered. The work finally resumed recently and was completed just before Christmas. The tiles looks fantastic and look way more expensive then they look. The silk white marble effect tile 60 x 60 give an elegant and fresh look. I love it.”

Tile Warehouse 5 star review on 23rd January 2025

Helpful Report

Hi there, Thank you for sharing your heartfelt 5-star review! We’re so glad to hear that Oliver provided you with the helpful and knowledgeable service we strive for. We're truly sorry to hear about your loss and completely understand how that can impact your renovation plans. It’s fantastic to know that your bathroom renovation was finally completed and that the tiles have brought you joy with their elegant look. We appreciate your kind words about the quality as well! If you need any assistance in the future, please don’t hesitate to reach out. Thank you for choosing Tile Warehouse, and we wish you all the best! Best regards, Roger Tile Warehouse Team

“First class service and promp delivery. Dean in Sales was very helpful and friendly, a credit to your company.”

Helpful Report

Hi Edward, Thank you so much for your outstanding 5-star review! We’re thrilled to hear that you had a first-class experience with our service and that Dean in Sales made such a positive impression. He truly is a valuable member of our team! If you ever need assistance or have any questions moving forward, please don’t hesitate to get in touch. Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Great quality tiles, only a couple had damage which you come to expect when having things delivered so no complaints from me, very happy with the product and service”

Helpful Report

Hi Damon, Thank you for your amazing 5-star review! We’re thrilled to hear that you’re happy with the quality of the tiles and the service you received. It’s great to know that you were pleased despite a few damages during delivery—it’s something we strive to minimize. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. Thanks once again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Very good service pleased with the tiles”

Helpful Report

Hi Ally, Thank you for your wonderful 5-star review! We’re so pleased to hear that you are happy with our service and the tiles. Your satisfaction is our greatest reward! If there’s anything more we can assist you with or if you have any questions in the future, please don’t hesitate to reach out. Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“as expected, good quality, good service”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re delighted to hear that our quality and service met your expectations. Your satisfaction is our top priority, and we appreciate your kind words! If you need anything else or have any questions in the future, feel free to reach out. Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Absolutely delighted with my tiles, they are up and look fabulous in the kitchen, great to have been able to have the samples in the first instance, ordering, collection and quality were fantastic! Will be in touch when I start my next project”

Tile Warehouse 5 star review on 21st January 2025

Helpful Report

Hi Dee, Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you're thrilled with your tiles and that they look fabulous in your kitchen. It’s wonderful to know that the sample process, ordering, and collection exceeded your expectations. We can't wait to assist you with your next project! If you have any questions or need help down the line, feel free to reach out. Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Easy to order! Quickly delivered and great costumer service, really happy I’ll be back.”

Helpful Report

Hi Mills, Thank you so much for your amazing 5-star review! We're thrilled to hear that you found the ordering process easy and that your delivery was prompt. Our team takes pride in providing great customer service, and it’s wonderful to know you had a positive experience. We can't wait to welcome you back for your next project. If you need any assistance or have questions, don't hesitate to reach out! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Both delivery and time from order were spot on. Price was very competitive. Looking forward to getting the 15sqM laid.”

Helpful Report

Hi there, Thank you so much for your excellent 5-star review! We're thrilled to hear that both the delivery and order timing were spot on for you. It’s always our aim to provide competitive pricing and a seamless experience. We can't wait for you to get your 15sqM laid and see the stunning results. If you have any questions or need assistance along the way, please don't hesitate to reach out. Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Good service”

Helpful Report

Hi Lorna, Thank you for your wonderful 5-star review! We're thrilled to hear that you had a good experience with our service. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you need any further assistance or have questions in the future, don’t hesitate to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Beautiful quarry tiles. 400 arrived none broken all packed well. Can't wait to get them down.”

Helpful Report

Hi Julian, Thank you for your fantastic 5-star review! We're delighted to hear that you received your beautiful quarry tiles in great condition. It's always our goal to ensure everything arrives safely and well-packaged. We're excited for you to get them down and see the transformation they will bring. If you have any questions during your installation or need further assistance, don’t hesitate to reach out! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“The tiles are beautiful”

Tile Warehouse 4 star review on 21st January 2025

Helpful Report

Hi Jama, Thank you for your lovely 4-star review! We're so glad to hear that you think our tiles are beautiful. Your appreciation means a lot to us! If there’s anything else we can assist you with or if you have any questions as you move forward, please feel free to reach out. We're here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Lots of variety of tiles and accessories/ materials for the project. Great quality and convenient delivery.”

Helpful Report

Hi there, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found a great variety of tiles and accessories for your project, and we’re glad you appreciated the quality and convenience of our delivery service. If you have any questions or need assistance in your future projects, just let us know. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Tiles look lovely food quality and a good price helpful staff and good delivery time would definitely use them again and have already recommended to friends”

Helpful Report

Hi Debbie, Thank you for your amazing 5-star review! We're so pleased to hear that you love the tiles and found our staff helpful. Providing you with great quality at a good price is what we strive for! We appreciate your recommendation to friends, and we look forward to assisting you again in the future. Thanks once again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Stevan was really helpful in arranging for tile samples - delivery prompt and efficient.”

Helpful Report

Hi JM, Thank you for your fantastic 5-star review! We're delighted to hear that Stevan was helpful in arranging your tile samples and that you found the delivery prompt and efficient. Your satisfaction is our priority! If you need any further assistance or have any questions down the road, don’t hesitate to reach out. We’re here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“33 tiles arrived broken or chipped. And even when they sent replacement ALL arrived broken. And now nearly 4 weeks on from my initial order I still don’t have what I paid for They pack tiles in very flimsy packaging, I would avoid at all costs. Low prices but you won’t get what you paid for not worth it.”

Helpful Report

Hi, It's unfortunate that you received some broken tiles on your delivery, however I believe you have been provided replacements for all damages within days of making us aware, along with a few extra. Delivery is always in the hands of our carriers, and we are aware that sometimes mishaps happen, but we are always looking to improve this where we can, and your feedback will support our efforts in this endeavour. Thank you

“A couple of tiles were cracked in delivery but Tile Warehouse were really quick to respond and replaced free of vcharge. Excellent customer service. Thoroughly recommend to use.”

Helpful Report

Hi Richard, Thank you for your fantastic 5-star review! We're delighted to hear that you had a positive experience with our customer service. It's always our priority to address any issues quickly and efficiently. Your recommendation means a lot to us, and we truly appreciate your support! Should you need any assistance in the future, don’t hesitate to reach out. Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Excellent allround service prompt and professional definitely customer focused, I won't hesitate to use them again”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you experienced prompt and professional service and that our team was able to focus on your needs. Your satisfaction is our priority! We can't wait to assist you again in the future. If you ever have any questions or need further assistance, don’t hesitate to reach out. Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 706 reviews