Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,715 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tiles were fine, but extremely hard to cut! That said, the first delivery of 22 had 11 tiles smashed to bits, thanks to Fedex, who had already delivered the package to the wrong addreess 2 days before. To be fair to Tile Warehouse they send a full replacement pack in 24 hours, using DPD courier. All OK this time, so they musat be applauded for correcting a bad situation. Also liked the fact they send out 3 free samples for colour matching.”

Helpful Report

Hi there, Thanks for your review and the 4-star rating. We’re glad the replacement was sent quickly and that you’re happy with the 3 free samples for colour matching. We’re sorry the initial delivery had damaged tiles and the address mix-up. We’ll pass this feedback to our courier and logistics teams to prevent it in future. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Good items and delivered on time. Products not used yet.”

Helpful Report

“Great service and product . Thank you”

Helpful Report

Hi James, Thanks for your 5-star review. We’re glad you had great service and product. If there’s anything else we can do to help, just let us know. Warm regards, Team Tile Warehouse

“Order delivered on time and high quality tiles.”

Helpful Report

Hi Dan, Thanks for your 5-star review. We’re glad the order was delivered on time and the tiles are of high quality. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Tiles look really lovely down the only issue I had I didn’t realise it was kerb side delivery”

Tile Warehouse 5 star review on 20th December 2025

Helpful Report

Hi Becky, Thanks for your 5-star review. We’re glad you find the tiles lovely. Apologies for any inconvenience with the kerb side delivery. If you need any help with future deliveries or installations, please let us know. Warm regards, Team Tile Warehouse

“Easily set out, advisors on amount of adhesive and grout needed with order.”

Helpful Report

“Delivered on time recommended Only downfall was the kerb delivery Not even into the flat ground flats hallway Asa 70 year old woman I had to drag them in”

Helpful Report

Hi Maria, Thank you for your review and for the 4-star rating. We’re glad the delivery was on time, but we’re sorry about the kerb delivery and the effort you had to put in to bring the tiles into the flat. We’ll pass this feedback to our digital team to try and make the delivery option clearer in future deliveries. If there’s anything else we can do to help, please let us know. Warm regards, Team Tile Warehouse Liebe Grüße, Team Tile Warehouse

“I was pleased and surprised at how easy it was to speak to someone at Tile Warehouse when there were problems with the delivery. Oliver at Tile Warehouse was immediately helpful and quick to sort the issue.”

Helpful Report

Hi Carolyn, Thank you for your review and the 4-star rating. We’re glad you found it easy to speak with us and that Oliver could sort the issue quickly. We’ll pass your kind words along to Oliver and the team. If there’s anything else we can do, please let us know. Warm regards, Team Tile Warehouse

“Couldnt be more helpful when i had an urgent order”

Helpful Report

“Customer service is excellent from start to finish”

Helpful Report

“Two tiles broke, and I am still waiting for a response from the company. They also mentioned a discount voucher, which did not work online.”

Helpful Report

Hi Koldo, I’m really sorry to hear two tiles arrived damaged and that you’re still awaiting a response about the discount voucher. That isn’t the service we want to provide. It appears you were talking to two departments at the same time and this was thought to be sorted, I have asked the customer service team to replace these for you and despatch today. In terms of the discount, we had a better offer on the day, so you cannot use a lesser discount code and unfortunately discounts cannot be added up to get more than the best code on the day would offer I am afraid. Kind regards, Team Tile Warehouse

“Very nice small square tiles, hard to find. Excellent custimer service.”

Helpful Report

Hi there, Thank you for your fantastic 4-star review! We’re glad you’re happy with the small square tiles and the excellent customer service. If there’s anything else we can help with, just let us know. Warm regards, Team Tile Warehouse

“Very helpful staff.”

Helpful Report

“Great service and fast delivery, thank you”

Helpful Report

“I would leave a zero review if possible. I ordered a very large quantity of Tile Warehouses' Rockstone Beige Travertine Effect 60 x 60cm square tiles. They were specifically sold online as 60 x 60cm. The boxes said 60 x 60cm on them too, so my tiler started to fit them. A few days later my feature tiles arrived (measuring 120 x 60cm) and my tiler told me that the 60 x 60cm tiles ordered from Tile Warehouse only measured 59.5cm! Totally ruining the lines between all the tiles. One or 2mm you can understand and add a thicker layer of grout but not an extra 5mm! I contracted Tile Warehouse customer services and they said they were totally ok to be selling a tile 5mm out and offered no solution or compensation whatsoever.”

Helpful Report

“Quick delivery”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re glad the delivery was quick. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Received two lots of tiles .second package bably packed and tiles chipped and broken.contacted customer service by phone. Sent e mail with photos but had no response”

Helpful Report

Hi Thomas, I’m really sorry to hear about the damaged tiles and that you haven’t received a response to your email. We have nothing from you in our inbox, can I confirm you sent this to customerservice@tilewarehouse.co.uk and did not hit reply to one of our donotreply emails advising you of delivery? Please could you share your order number, photos of the damaged tiles and packaging, and the delivery date? We’ll prioritise reviewing your case and arrange a replacement or a suitable resolution as quickly as possible. Kind regards, Team Tile Warehouse

“Product very good, company spot on.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re really glad you’re happy with the product and the service from Tile Warehouse. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“V poor customer service. Ordered next day delivery, but received no updates all day. Tried to call office multiple times for update, and kept being put on hold until the line would go dead. Repeatedly. Finally got through to someone on live chat who couldn’t help, except tell me that my next day delivery had gone wrong and it would now be delivered the day after. When I asked for a refund on the delivery cost and help with telling me what time the order would be delivered, I was told they couldn’t help at all and could offer no refund. Go to Topps Tiles for better rates and better service. I wish I had.”

Helpful Report

Hi Jessica, I’m really sorry to hear about the lack of updates and the trouble with your delivery. That isn’t the level of service we want for our customers. I can see that you ordered with us and we despatched for next day delivery using our usual carrier DX. Not many carriers can take parcels 2.5m long. Unfortunately it looks like they failed to move it across the country in time and missed a deadline for the local delivery driver. It was delivered early on the second day. We do apologise, however this was an unforseen issue outside of our control on this occasion. From all our other reviews hopefully you understand this is highly unusual. In terms of pricing, we will never be undersold on identical products so this could not be the case. Kind regards, Team Tile Warehouse

“Good all round service again from Tile Warehouse”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re really glad you’re happy with the service from Tile Warehouse. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,715 reviews