Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,451 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,451 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good compamy to deal with. Website was easy to navigate with a good choice of tiles reasonably priced. Arrived safely and well packaged.”

Helpful Report

Hi there, Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our website easy to navigate and that you were pleased with our tile selection and pricing. It's great to know your order arrived safely and well packaged! If you need any further assistance or have any questions, feel free to get in touch! Warm regards, Team Tile Warehouse

“Not strong and how I expected”

Helpful Report

Hi Janet, I’m sorry to hear that the tiles did not meet your expectations in terms of strength. We aim for quality in all our products, and your feedback is essential for us to improve. If you have any further concerns or need assistance, feel free to reach out to our customer service team, and we’ll do our best to help. Thank you for sharing your thoughts. Warm regards, Team Tile Warehouse

“On delivery 2boxes were broken .. customer service promised delivery in two days still waiting on my delivery 6days on ..very poor customer service .. very disappointed customer”

Helpful Report

Hi Sandra I do apologise, I have just checked the tracking and this should have been delivered on the 2nd and is booked as a premium delivery, for some reason they have changed this to today, we will pick up with them to see why they failed and did not let us know.

“Chose our tiles from the large selection available, ordered and paid for them. The tiles arrived on the requested date, delivered on a pallet. The tiles were in perfect condition. We were very happy with Tile Warehouse and their tiles. We would do it again, no problem 😁”

Helpful Report

Hi Gavin, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our selection impressive and that your tiles arrived in perfect condition. It's fantastic to know you had a positive experience with Tile Warehouse, and we can't wait to serve you again in the future! If you need any assistance or have questions down the road, please feel free to reach out! Warm regards, Team Tile Warehouse

Hi Gavin, Thank you for your fantastic 5-star review! We're delighted to hear that you had such a positive experience with our wide selection of tiles and that they arrived in perfect condition. It truly means a lot to us to know that you would choose Tile Warehouse again! If you ever need assistance or have any questions in the future, please don't hesitate to reach out! Warm regards, Team Tile Warehouse

“We placed an order online for tiles, adhesive and grout (£434) 5th September with expected delivery of 11th September. We made payment and got order confirmation. Then nothing, kept checking website and it repeatedly said awaiting dispatch. 11th September came and went so we phoned them. Apparently the tiles we ordered had been discontinued and the ones that would have fulfilled our order were broken. So we can understand that issues arise and after I phoned we managed to sort out a different tile but if I had not phoned how long would it have taken for someone to contact me? They should have contacted me as soon as they knew the issue and this would have then been a 5* review, such a shame. Tile warehouse sort out your process for dispatch and speaking to customers, such a shame I had to leave a bad review.”

Helpful Report

Hi Tracy, I’m truly sorry to hear about the issues you experienced with your order and the lack of communication from our side. It’s very understandable to feel frustrated, especially when things don’t go as planned. We appreciate you taking the time to share your experience as it helps us identify areas where we need to improve. Your feedback regarding our communication process is invaluable, and we will certainly work on making our customer updates more proactive in the future. If you need any further assistance or have more questions, please don’t hesitate to reach out to us. Warm regards, Team Tile Warehouse

“Tiles are fabulous could not ask for better service was great and delivery very fast thanks so much paul”

Helpful Report

Hi Paul, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love the tiles and that our service exceeded your expectations. It’s great to know the delivery was fast too – we always aim to provide the best experience possible! If you need any assistance in the future, don’t hesitate to get in touch. Warm regards, Team Tile Warehouse

“All as advertised, competitive pricing, quicm delivery. Would buy from tile warehouse again”

Helpful Report

Hi Ziad, Thank you so much for your amazing 5-star review! We're thrilled to hear that everything was as advertised and that you found our pricing competitive along with quick delivery. It's always our goal to ensure a great experience for our customers, and we're glad to know you'd choose Tile Warehouse again! If you ever need anything in the future, don’t hesitate to reach out! Best wishes, Team Tile Warehouse

“I found the Website page was easy to use so made ordering very easy for me, the price was reasonable. I couldn’t get the tile bead size I needed locally so found these online. Delivery service was good not taking any longer than what they said.”

Helpful Report

Hi Darren, Thank you for your fantastic 5-star review! We're delighted to hear that you found our website easy to use and that your ordering experience was smooth. It's great to know that we could provide the tile bead size you needed along with a timely delivery. Your feedback motivates us to keep delivering excellent service! If you need any further assistance, feel free to reach out anytime. Warm regards, Team Tile Warehouse

Hi Darren, Thank you so much for your wonderful 5-star review! We're delighted to hear that our website made ordering easy and that you found our prices reasonable. We're also pleased you received your order on time! Your feedback encourages us to keep improving our service. Looking forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“arrived quickly & in good condition”

Helpful Report

Hi there, Thank you for your great 4-star review! We're delighted to hear that your order arrived quickly and in good condition. We aim to provide our customers with efficient service and quality products, so it’s wonderful to know we hit the mark for you! If you have any questions or need assistance in the future, feel free to reach out! Best wishes, Team Tile Warehouse

“A good price and prompt delivery”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're so glad to hear that you found our prices appealing and enjoyed our prompt delivery service. Providing a smooth experience for our customers is our top priority, and your feedback means a lot to us. If you need anything else in the future, please don't hesitate to reach out! Warm regards, Team Tile Warehouse

“Great to deal with”

Helpful Report

Hi Steve, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had a great experience dealing with us. Your satisfaction means a lot to us, and we look forward to serving you again in the future! If you have any questions or need assistance, just let us know! Warm regards, Team Tile Warehouse

“Tiles were as described. Well packaged and delivered with no breakages. Budget friendly too! Really pleased with the final look.”

Helpful Report

Hi Jo, Thank you for your fantastic 5-star review! We're absolutely delighted to hear that the tiles met your expectations and arrived in great condition. It's wonderful to know you found them budget-friendly and that you're pleased with the final look – that’s the best compliment we could ask for! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Best wishes, Team Tile Warehouse

“The choice was good. Ordering was easy. And when the tiles turned up, was so happy. They look amazing. I would definitely recommend Tile Warehouse.”

Helpful Report

Hi there! Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found our selection satisfying and that the ordering process was a breeze for you. It's wonderful to know that you're happy with the gorgeous tiles – your recommendation means the world to us! If you have any questions or need assistance in the future, don’t hesitate to reach out! Warm regards, Team Tile Warehouse

“Did not like the refund policy as there's no facilities to return left over extra tiles.”

Helpful Report

Hi there! We do have a returns policy as per the website, all you need to do is ask us for a form to attach to the goods, return them and we will give you a refund for the goods. If you have any other concerns or need further assistance, please don't hesitate to reach out to customerservice@tilewarehouse.co.uk Warm regards, Team Tile Warehouse

“Excellent service,rang up spoke to a very nice patient gentleman who explained and talked me through everything,ordered the tiles 2 days later tiles arrived and on time,the tiles look very nice and excellent quality haven't had them put on the step so can't tell you what they are like down”

Helpful Report

Hi Yvonne, Thank you for taking the time to leave us a lovely 4-star review! We're delighted to hear that you received excellent service from our team. It's wonderful that your tiles arrived on time and that you find them to be of great quality. We hope they look fantastic on your step once you have them installed! If you have any questions or need further assistance, please feel free to reach out to us anytime. Best wishes, Team Tile Warehouse

“I ordered quarry tiles & they are just what we expected. Good quality, price & delivery”

Helpful Report

Hi there! Thank you for the fantastic 5-star review! We're so glad to hear that the quarry tiles met your expectations and that you are pleased with the quality, price, and delivery. Your satisfaction is our top priority! If you need any assistance in the future or have further questions, please don’t hesitate to reach out! Best wishes, Team Tile Warehouse

“Great value products however quite a few tiles were broken but it was fine because they were ones to be cut. Quick delivery. Good price.”

Helpful Report

Hi there, Thank you for your 4-star review! We truly appreciate your feedback regarding the tiles, and we’re glad to hear that you found our products to be great value. Quick delivery is always our goal, so it's fantastic that we met that expectation for you. If you need any support or have further questions, don’t hesitate to reach out! Warm regards, Team Tile Warehouse

“Delivered on time and safely (nothing broken). Delivery driver very helpful in placement of delivery. As photo shows, just finished grouting and final clean and 'polish' still to do once grout set. Cutting tiles was an interesting challenge.”

Helpful Report

Hi there! Thank you for your great 4-star review! We're pleased to hear that your tiles were delivered safely and that the driver was able to assist with the placement. It sounds like you're making excellent progress with the grouting! Cutting tiles can be a fun challenge, and we're glad you're tackling it. If you need any further assistance or have any questions along the way, feel free to reach out! Warm regards, Team Tile Warehouse

“I recently renovated my bathroom and tiles I purchased here exceeded my expectations. The delivery was prompt, and the packaging was impeccable, ensuring that all tiles arrived in perfect condition. The quality and style of the tiles were even better than what I had seen on the website. The finish is stunning. My builder was also impressed, noting that the tiles are heavy and of excellent quality based on his extensive experience. The final outcome is a beautifully styled bathroom that not only looks fantastic but is also easy to clean. I am incredibly satisfied with my purchase and would highly recommend these tiles to anyone looking to enhance their space.”

Tile Warehouse 5 star review on 2nd October 2025

Helpful Report

Hi Liz, Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that the tiles exceeded your expectations and that the delivery was prompt and well-packaged. It's music to our ears that both you and your builder noticed the quality and style – it really makes a difference in your renovation projects! We're thrilled that your new bathroom looks fantastic and is easy to maintain. We truly appreciate your kind recommendation and look forward to helping you with any future projects! Warm regards, Team Tile Warehouse

“Excellent tiles. Excellent delivery. Professional team. Thanks”

Helpful Report

Hi Ncube, Thank you so much for your excellent 5-star review! We’re thrilled to hear that you’re pleased with our tiles and the delivery service. Our professional team is always here to ensure a great experience for our customers. If you need any further assistance, please don’t hesitate to reach out! Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,451 reviews