Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,830 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,830 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery and the quality-price was ok”

Helpful Report

“Price for tiles very good, but getting a small order delivered is expensive. Part of my order was wrong but customer service was very helpful about getting me a replacement within my tight timescale. The tiles have not yet been laid so I can't comment on how they function.”

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“I am very happy with the purchase of the tiles chosen , good service and delivery”

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“I can highly recommend Tile Warehouse. Excellent customer service. Very competitive price & delivered as and when I was told. My tiles were laid over a ceramic tile after having a new kitchen fitted,they are brilliant!!!. I would highly recommend this company & will be happy to deal again in future. Thank You.”

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“This is second time ordering from your company. Arrived promptly and great service.. no broken tiles and perfect”

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“Tile warehouses’ customer service is excellent, respond very quickly to queries. I am awaiting my small delivery tomorrow as required some extra tiles for the kitchen area that I didn’t envisaged tiling.”

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“I just love using the tiles. Customer service has been excellent and delivery spot-on. Can't complain about price either. So overall, I am really happy. Now I don't tile anything, I use them to create custom projects and the tiles are excellent... Thanks guys...”

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“I was extremely pleased with the tiles.They look great in my kitchen.Very good quality.”

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“Very disappointed by the delivery. The boxed tiles arrived on a small wet pallet, so the bottom of the boxes has disintegrated. Now will have to repackage in order to move them into the property.”

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“A Lovely tiles, happy with the product. Efficient delivery!”

Tile Warehouse 5 star review on 2nd February 2026

Helpful Report

“I loved the tiles I bought to redo a kitchen for a new flat. They are beautiful! Good value and smooth delivery.”

Helpful Report

Hi there, Thanks for your 5-star review. We’re glad you loved the tiles, found good value, and had smooth delivery. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“I ordered few tile samples based on the selection I saw online. One of the samples didn't match the online image. I raised the issue with the customer services but I haven't heard back. I had to order different tiles instead.”

Helpful Report

Hi there, Thank you for your feedback. We’re sorry to hear one sample didn’t match the online image and that you haven’t heard back from our team. It does look like this is still with the image team and our technical team to resolve. We are glad that you were able to find a suitable tile that met your requirements though on the site. Kind regards, Team Tile Warehouse

“Finding the exact tiles was a nightmare my husband said to checkout Tile Warehouse. Amazing. They haven’t been laid yet still getting everything sorted but can’t wait to see them down. Will recommend Tile Warehouse anytime Thank you so much Maggie Longfield”

Helpful Report

Hi Maggie, Thanks for your 5-star review. We’re glad you found the exact tiles and that you’re excited to see them laid. If there’s anything else we can assist with, please let us know. Warm regards, Team Tile Warehouse

“Good price delivery was excellent. Looking forward to see end result with the tiles.”

Helpful Report

Hi Sally, Thanks for your 5-star review. We’re glad you found good value and that delivery was excellent. We’re looking forward to seeing the final result too—if there’s anything else we can assist with, please let us know. Warm regards, Team Tile Warehouse

“Super helpful team when I reached out & fast response to help me with my queries. Great tiles & fast delivery! Thank you”

Helpful Report

Hi there, Thanks for your 5-star review. We’re glad our team could help quickly and that you’re happy with the tiles and delivery. If there’s anything else we can assist with, please let us know. Warm regards, Team Tile Warehouse

“Only ordered a few full tile samples but was good and quick service. Will definitely order from them when ready to do so”

Helpful Report

Hi there, Thanks for your 5-star review. We’re glad the tile samples arrived quickly and you were happy with the service. If there’s anything else we can help with when you’re ready to order, please let us know. Kind regards, Team Tile Warehouse

“We were happy to find what we were looking for and had no issues with ordering online. Delivery was quick and efficient.”

Helpful Report

Hi Ann, Thanks for your 5-star review. We’re glad you found what you were looking for, had a smooth online ordering experience, and that delivery was quick and efficient. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Great customer service from start to finish, Amazing Quality tiles and very competitive prices with exceptionally fast delivery. Thank you”

Helpful Report

Hi there, Thanks for your 5-star review. We’re glad you’re happy with the great service, amazing quality tiles, and competitive prices with fast delivery. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Good price for a great quality belt”

Helpful Report

Hi Victoria, Thanks for your 5-star review. We’re glad you found a good price and great quality belt. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Ordered tiles on the 15th Jan 2 weeks later the tiles have still not arrived, ive called customer service,tried the live chat but no one can tell me when they will arrive as they cant locate them the status on my account says shipped but there is no way to track them. Still waiting on an explanation”

Helpful Report

Hi Denise, I have looked into this as it is very concerning to us. It does look like we attempted delivery on the requested date however there was no one to accept it and we could not contact you to arrange a safe place for it to be left. We have attempted several times subsequently to contact you to arrange an alternate time to suit you however you never answered. The goods are now on their way back to us as the carrier cannot hold them indefinately. As soon as we recieve them we will try again to arrange a date that suits you and we will try again for you. Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,830 reviews