Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.50

4.5 Rating 346 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 346 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samples arrived very promptly. Thank you.”

Helpful Report

I am glad you received your samples in a timely manner. Please do not hesitate to get back to get in touch either by chat, call on 0800 1381668 or by email customerservice@tilewarehouse.co.uk Thanks for taking the time to leave your review.

“Great tiles and great service”

Helpful Report

Thank you so much for your 5 star rating of Tile Warehouse! We are so glad to hear that you liked our great tiles and great service!

“The tiles were delivered on time and safely without any damage. The price is competitive and according with the quality. The colour was a bot different but this has been advertised on the website as lights might impact the shade of the tiles.”

Helpful Report

Thank you, Alexandra, for your 5-star rating of Tile Warehouse! We're glad to hear that the tiles were delivered on time and safely, with no damage. We also appreciate the feedback regarding the advertised change in color from lights impacting the shade of the tiles. We are so happy to have customers like you and thank you for your loyalty!

“Quick and easy to order.Well packaged.”

Helpful Report

Thank you for your 5 star rating, Angus! We are glad to hear that ordering from us was quick and easy, and that the packaging was well done. It means a lot to us to receive such a great review.

“Fabulous choice and easy to navigate website. My tiles were a great price and delivered on the day of my choosing. Great service and communication throughout. I would highly recommend Tile Warehouse”

Helpful Report

Thank you, Emma! We are so glad you had such a positive experience with Tile Warehouse. We strive to provide great service and pricing, and we're so glad you found our website easy to navigate. We look forward to doing business with you again in the future!

“Ordered a sample of a ceramic tile that appealed to me. As a result of this, I put in an order for a small number of tiles to retile our downstairs shower area. From the pallet delivery, visual evidence of at least two damaged tiles albeit, I believe that I can use these for any cuts that maybe required. So, all good.”

Helpful Report

Thank you for your 4 star rating of Tile Warehouse. We're glad to hear that you were able to find a tile sample that appealed to you. Please do get in touch with our Customer Support Team on either 0800 1381668 or customerservice@tilewarehouse.co.uk should you need replacement tiles or a refund for the damaged tiles if you are unable to use them.

“The delivery man was miserable and uncommunicative. He said my delivery was "massive" and "won't fit in that space", so I cleared more room wondering what on Earth was being delivered. He appeared with a tiny trolley and a half pallet!! It would have fit in the original space five times over! Additionally, the tiles I ordered are listed as white, when they arrived they were not white, they are beige. Not even close to white so "off white" isn't acceptable as a description either. When I phoned all they was, "you should have got a sample tile". While that's true, it's not what had happened in this situation, so whole saying that gives me pause for thought in the future, it doesn't help me in any why with my current situation! When I asked how to return the tiles, the lady in the phone became very defensive and started spouting distance selling regs and haulage expense. When I eventually got a return form, I had to arrange collection of the myself - it says on their site they will "arrange collection for you". As it turns out, the haulage price is so expensive there's no point sending them back! This company is useless as providing support. Giving information that's retrospectively useless is not helpful; listing a product as "white" when it's clearly not white it deceptive and it take them to small claims for misrepresentation of goods if it didn't cost £70 and take weeks / months to do (I've done it and won many times now). This time they are protected only by the fact that I can't justify the time to get £125 back from them. It's not worth my while. Someone somewhere will fall into their trap and will have spent something with pursuing though, and when that day comes, they will go to court and lose. Be wary of this company and it supposed "excellent returns policy" it's a misrepresentation of the truth and they are actually extremely unhelpful, active difficult in fact and actually hinder attempts at returning anything.in my experience. I can't recommend them at all, other than saying they are cheap, but price and value are two different things, as are price and COST. Be wary.”

Helpful Report

Thank you, Duncan, for your detailed feedback of your experience with Tile Warehouse. We sincerely apologise for any inconvenience and unpleasantness you experienced with our delivery and product. We are confident that the online imagery is reflective of the tile but do always strongly advise customers to order a sample tile before making a full order to avoid such situations, however I have emailed you directly to work towards viable solutions for you and will wait to hear back.

“Never received the samples. Just lots of requests from review emails!”

Helpful Report

Thank you so much for taking the time to share your experience with us Karen. We appreciate your feedback and apologise that you never received the samples that you requested. We will certainly look into what may have caused the delay and work to ensure this does not happen again. We have a dedicated team available where, in instances such as this, we can act quicky with any issues that may arise. We have now sent a replacement order out for you and would expect them to be with you by tomorrow. Moving forward, if you need any further assistance at all please do not hesitate to contact us in the first instance on either 0800 1381668 or customerservice@tilewarhouse.co.uk

“All good, details on delivery/tracking were poor.”

Helpful Report

Thank you so much for your 4 star rating of Tile Warehouse. We really appreciate your feedback and are sorry that the details on delivery and tracking were poor. We are continually striving to improve as a business, and so your feedback is really helpful in driving these changes.

“Brilliant service”

Helpful Report

Thank you Elizabeth for giving Tile Warehouse a 5 star rating! We appreciate your support and are delighted that you've had a brilliant service experience from us.

“Good price, they look to be quality tiles and ordering and delivery process was easy 😀”

Helpful Report

Thank you for your 5 star rating! We are delighted to hear that you found the price, quality, and ordering and delivery process to be satisfactory. We take pride in providing top notch service and appreciate your positive feedback!

“Prompt and efficient service.”

Helpful Report

Thank you for your 5 star rating of Tile Warehouse! We are very pleased to hear that you enjoyed our prompt and efficient service!

“Tile sample delivery fast and the tile was well packaged. Loved the tile, but have decided to do something different other than tile. Would definitely come back for future tiling needs.”

Helpful Report

Thank you very much for the top rating, Alison! We're glad to hear that the tile sample delivery was fast and the tile was well packaged. We hope you found the look you were aiming for, even if you eventually decided to do something different. We look forward to serving you in the future.

“Tiles will look good on bathroom walls once done very pleased with them”

Helpful Report

Thank you so much for your 5-star rating of Tile Warehouse! We're glad to hear that you're pleased with how your tiles look - they're sure to be an attractive addition. And thank you for being a loyal customer!

“I ordered one full tile and 1 sample tile. We are moving into a new build bungalow and will be buying some tiles on March once the bungalow is built. Very prompt, excellent service both tiles arrive in tact, very good packaging.”

Helpful Report

Thank you so much for your 5 star rating of Tile Warehouse Anne! We really appreciate your positive feedback and we are so pleased to hear that the tiles arrived in tact and with excellent service. We look forward to your order in March and wish you the best of luck with your new build bungalow!

“Arrived on time and works well good product”

Helpful Report

Thank you Paul for your 5 star rating! We're glad to hear that the Tile Warehouse product arrived on time and is working well for you! We appreciate your feedback.

“Great service,free samples delivered very quickly by post,great products.”

Helpful Report

Thank you so much for your 5 star rating of Tile Warehouse, Brian! We are delighted to hear you enjoyed great service, free samples delivered quickly by post, and great products. We really appreciate your positive feedback.

“Tiles arrived very quickly. Exactly as described.”

Helpful Report

Thank you so much for your five star rating of Tile Warehouse. We are so glad that the tiles arrived quickly and were exactly as described. We appreciate you being a loyal customer and hope to work with you again soon!

“Only ordered samples these being delivered promptly, unfortunately, none were what we wanted. The samples were good and gave a view of how they would look when installed. Definitely pays to get a sample before placing an order”

Helpful Report

Thank you for your 4-star rating of Tile Warehouse! We appreciate you taking the time to share your experience with us. We agree that it definitely pays to get a sample before placing an order, and we're glad that the samples you received were delivered promptly and gave you a view of how our tiles would look when installed.

“Nice quick delivery tiles reasonable price but please let people know about added VAT to be added to the final price.”

Helpful Report

Thank you so much for your 5 star rating! We really appreciate your feedback, and we're so glad that you had a great experience with the quick delivery and reasonable prices. All our prices include VAT at every point of the journey, from start to finish, however we do separate out the VAT at the end in the total pricing for the business user to be able to claim it back. Sorry for any confusion.

Tile Warehouse is rated 4.5 based on 346 reviews