Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.52

4.5 Rating 1,768 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,768 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swift delivery and great product.”

Helpful Report

Hi Stephen, Thanks for your 5-star review. We’re glad you’re happy with the swift delivery and the great product. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“It was a great experience shopping in Tile Warehouse”

Helpful Report

Hi Jaimes, Thanks for your 4-star review. We’re glad you had a great experience shopping with Tile Warehouse. If there’s anything we can do to make it a 5-star experience, please let us know. Warm regards, Team Tile Warehouse

“Great service, great staff that are willing to help before and after sale”

Helpful Report

Hi Harri, Thanks for your 5-star review. We’re glad you found great service and helpful staff before and after the sale. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Well done everything went like clockwork .”

Helpful Report

Hi Don, Thanks for your 5-star review. We’re glad everything went like clockwork. If there’s anything else we can help with, just let us know. Warm regards, Team Tile Warehouse

“Quick deliver well packed will definitely use again”

Helpful Report

Hi Dariusz, Thanks for your 5-star review. We’re glad the delivery was quick and well packed. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Tile warehouse website is easy to use. Lots of choice and the ability to put tiles in a room scenario is very useful .The sample arrived on time .and the amount we needed also .so far happy with the service”

Helpful Report

Hi Christine, Thanks for your 5-star review. We’re glad the website is easy to use, the room scenario helped, and the samples arrived on time with the right amount. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Great service very helpful. Delivery person was very good.”

Helpful Report

Hi there, Thanks for your 5-star review. We’re glad the service was great and the delivery person was very good. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Poor customer service”

Helpful Report

Hi Rochelle, I’m really sorry to hear about your experience with our customer service. That isn’t what we aim for. Please could you share your order number and a few details about what went wrong so we can look into it and make things right as quickly as possible? If you’d prefer, you can also reply with any specific resolution you’d like, and we’ll do our best to accommodate. Thank you for bringing this to our attention. Kind regards, Team Tile Warehouse

“We only placed a small order but the customer service was excellent. A follow up call after we ordered samples to check we had received them ask in text.”

Helpful Report

Hi there, Thanks for your 5-star review. We’re glad the customer service was excellent and that a follow-up call after you ordered samples helped confirm you received them. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Great service products delivered on time and in full, quality is excellent no problems at all, delivery guy seemed a bit grumpy LOL but very helpful”

Helpful Report

Hi Philip, Thanks for your review and the 5-star rating. We’re glad the service was great, deliveries were on time, and the quality met your expectations. We’ll pass on your note about the delivery guy being a bit grumpy but still very helpful. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Excellent service, asked for samples and they were sent very quickly. Thank you so much.”

Helpful Report

Hi Kathleen, Thanks for your review and the 5-star rating. We’re glad the samples were sent quickly and you’re happy with the service. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“this was a super company to deal with. Oliver was very patient and went through all the details with me which i really appreciated. I order a large quantity of tiles on Friday and by Monday morning they were delivered.”

Helpful Report

Hi seb, Thanks for your review and the 5-star rating. We’re glad Oliver was patient and helpful, and that your order was delivered swiftly. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Items returned on 7th Jan 26 as not all same colour , Still no sign of refund by 18th Jan 26.”

Helpful Report

Hi Richard, I’m really sorry for the delay in your refund and for the inconvenience this has caused. Once collected we did need to have our technical team review the products and look into your issue, I apologise that this took a while but I can confirm the refund has been made in full to the original payment method. Thank you for your patience. Kind regards, Team Tile Warehouse

“Excellent service and prices. Followed up with a call to check that we had received the sample and offered support. Really helpful and professional.”

Helpful Report

“Great fast service from the Tile Warehouse and the courier service they use. Would definitely use again. In fact I've ordered more tiles already.”

Helpful Report

“Perfect delivery and customer service. Tiles and adhesive and grout excellent quality. Will definitely use again in the future”

Helpful Report

Hi Karl, Thanks for your review and the 5-star rating. We’re thrilled to hear the delivery and customer service were perfect and that the tiles, adhesive, and grout met your expectations. We look forward to helping you again in the future. Warm regards, Team Tile Warehouse

“Competitive price quick delivery clear website”

Helpful Report

Hi Stephen, Thanks for your review and the 5-star rating. We’re thrilled to hear you found a competitive price, quick delivery, and a clear website. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“The three tile trims I ordered look beautiful and really finish the tiling off. Although I received 2x8mm and 1x10mm when I ordered 3x8mm. Other than having to source another trim so the work could be completed that day. The quality of the product was great”

Helpful Report

Hi Maryanne, Thanks for your 4-star review. We’re glad the trims look beautiful. Sorry about the mix-up with the sizes. We can arrange a replacement of the 3x8mm trims or send the correct sizes to finish the job, and we’ll help with returning the incorrect ones. If you’d like us to arrange this now, just let us know. Warm regards, Team Tile Warehouse

“6 tiles sent Good quality. Good match quick service One tile broken!”

Helpful Report

Hi there, Thanks for your review and the 4-star rating. We’re glad you found the tiles to be of good quality, a good match, and for the quick service. We’re sorry one tile arrived broken. If you’d like, we can arrange a replacement or sort a refund if you have enough. Please contact customerservice@tilewarehouse.co.uk and we can discuss the options for you. Warm regards, Team Tile Warehouse

“Do NOT buy from tile warehouse. They will confirm a delivery date the day before and again on the day only to fail to appear and unilaterally pick another day and not tell you after you waited in all day requiring two days off work- all for a £30 delivery fee. Yes the t&c says the delivery date is subject to confirmation- but we had two confirmations it was coming- the afternoon before and the morning of. No phone call or email or message all day to say it wasn’t. Tracked changed around 3pm after waiting all day”

Helpful Report

Tile Warehouse is rated 4.5 based on 1,768 reviews