Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 1,806 Reviews

88 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,806 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy, hasle free process with good quality tiles”

Helpful Report

Hi Lucia, Thanks for your 5-star review. We’re glad you found the process easy and that you’re happy with the quality tiles. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Delivery was quick driver was so helpful putting the tiles into my garage very good service. Tiles look amazing but not used as yet but excellent quality”

Helpful Report

Hi Lesley, Thanks for your 5-star review. We’re glad delivery was quick, the driver was helpful, and you’re happy with the quality of the tiles. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Great tiles and great service. Items were well packed to avoid any breakage.”

Helpful Report

Hi Hayley, Thanks for your 5-star review. We’re glad you found great tiles, received great service, and that they were well packed to avoid any breakage. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

Hi hayley, Thanks for your 5-star review. We’re glad you found great tiles, received great service, and that they were well packed to avoid any breakage. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“First time I’ve used Tile warehouse. Purchased 4 square mtrs. Of kitchen tiles. Arrived 3 days later and was kept informed of delivery day/time. Excellent customer service.”

Helpful Report

Hi Angie, Thanks for your 5-star review. We’re glad you had a smooth purchase and that delivery was timely and you were kept informed. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“I had been looking everywhere for tiles that were different and of great quality. The display in the shop is so well presented that I found selecting tiles and other materials an easy and actually an enjoyable experience.”

Helpful Report

Hi Andrew, Thanks for your 5-star review. We’re glad you found tiles that are different and of great quality, and it helped make selecting easy and enjoyable. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Great selection of tiles, fast and efficient ordering and delivery”

Helpful Report

Hi Michael, Thanks for your 5-star review. We’re glad you enjoyed the great selection and that ordering and delivery were fast and efficient. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“I was initially eight tiles short, I was sent some replacements plus a few extra however, these tiles never arrived so I had to send an email. I finally received the extra tiles around six weeks after the original order.”

Helpful Report

Hi Stephen, Thanks for your feedback. We’re sorry to hear about the missing replacement tiles and the six-week delay. We’ll look into this and resolve it promptly. Please share your order number and the replacement details so we can investigate and follow up. Kind regards, Team Tile Warehouse

“Excellent service will definitely use again the samples they send out for making that choice in the tile you pick is great and you don’t wait long for it in the post”

Helpful Report

Hi James, Thanks for your 5-star review. We’re glad you’re happy with the excellent service, the sample service for choosing tiles, and that you didn’t have to wait long for delivery. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Items delivered on time, good quality items and well packed.”

Helpful Report

Hi Gurmakh, Thanks for your 4-star review. We're glad items were delivered on time, of good quality, and well packed. If there's anything else we can assist with, please let us know. Warm regards, Team Tile Warehouse

“Good sample but we didn’t buy for our project.”

Helpful Report

Hi Phil, Thanks for the 4-star review. We’re glad you found a good sample, even if you didn’t end up purchasing for your project. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Really good personal service. When my samples were lost by the courier, they went to great trouble to resolve the problems.”

Helpful Report

Hi Peter, Thanks for your 5-star review. We’re glad you received personal service and that we could resolve the courier issue with your samples. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Excellent customer service and very knowledgeable of stock. Fast delivery. Would recommend 100%”

Helpful Report

Hi Sue, Thanks for your 5-star review. We’re glad you found our customer service excellent, were knowledgeable about our stock, and that delivery was fast. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“TW had such a good choice. We were able to find, after weeks of searching, just what we wanted. The servomechanisms was fine, delivery ditto.”

Helpful Report

Hi Barbara, Thanks for your 5-star review. We’re glad you found exactly what you were looking for after weeks of searching, and that the service and delivery met your expectations. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Tile warehouse has an amazing collection at good prices”

Helpful Report

Hi Nora, Thanks for your 5-star review. We’re glad you found our amazing collection at good prices. If there’s anything else we can help with, please let us know. Warm regards, Team Tile Warehouse

“Value for money”

Helpful Report

Hi Neil, Thanks for your 4-star review. We’re glad you felt there was value for money. If there’s anything we can do to make it a 5-star experience, please let us know. Warm regards, Team Tile Warehouse

“Products arrived promptly and of a high quality”

Helpful Report

Hi Dhyan, Thanks for your 5-star review. We’re glad the products arrived promptly and of high quality. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Very happy with tiles”

Helpful Report

Hi Chris, Thanks for your 5-star review. We’re glad you’re very happy with the tiles. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“The adhesive was difficult to work with but the price was good. E.g. You had less than a few minutes working time no matter what mix you made.”

Helpful Report

Hi Alex, Sorry to hear the adhesive was difficult to work with, though glad the price worked for you. If you’d like, please share your order number and a few details about the mix you used and the working time you experienced, and we’ll look into options or guidance to help for future orders. Kind regards, Team Tile Warehouse

“Excellent service and beautiful tiles. We used the tiles in our rental kitchen and they looked classy and elegant!”

Helpful Report

Hi Rebecca, Thanks for your 5-star review. We’re glad you found the service excellent and the tiles beautiful. If there’s anything more we can do, please let us know. Warm regards, Team Tile Warehouse

“Great quality tiles despatched promptly.”

Helpful Report

Hi Anna, Thanks for your 5-star review. We’re glad you’re happy with the great quality tiles and prompt dispatch. If there’s anything else we can help with, just let us know. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,806 reviews