Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,482 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,482 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 13th October 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery service was amazing, good price also. Had to change one batch and this was carried out, no problem.”

Helpful Report

Hi there, Thank you for your excellent 5-star review! We’re thrilled to hear that you were pleased with our delivery service and pricing. It’s great that we could assist you with the batch change smoothly. Your satisfaction is our top priority, and we appreciate your feedback! Warm regards, Team Tile Warehouse

“Grest website , quick delivery”

Helpful Report

Hi David, Thank you for your fantastic 5-star review! We're thrilled to hear you had a great experience with our website and that your delivery was quick. Your satisfaction is our top priority! We look forward to serving you again soon! Warm regards, Team Tile Warehouse

“Great communication from company. No trouble at all. We ordered tiles on mass! Had some chopped and these were replaced promptly. Would use this company again. Very good customer service. Great quality tiles. Good deals.”

Helpful Report

Hi Mrs, Thank you for your fantastic 5-star review! We’re thrilled to hear that you experienced great communication and found our customer service to be top-notch. It’s wonderful to know that we were able to assist you promptly with your order. We appreciate your kind words about our tile quality and competitive deals. We look forward to serving you again in the future! Best wishes, Team Tile Warehouse

“Great price with prompt delivery. Many Thanks”

Helpful Report

Hi Arsh, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our prices great and that your delivery was prompt. Your satisfaction is our priority, and we're glad we could meet your expectations. We appreciate your support and look forward to serving you again! Warm regards, Team Tile Warehouse

“The tiles were fine but quite a few of them arrived broken. It looked like the box had been dropped on one corner. Picture attached.”

Helpful Report

Hi M, Thank you for your review and for sharing your experience with us. I’m truly sorry to hear that some of the tiles arrived broken, as that can be frustrating. We understand how important it is for products to be delivered in perfect condition, and your feedback will help us improve our handling and packaging processes. Please reach out to our customerservice@tilewarehouse.co.uk team and they will arrange replacements for you. We apologise for the inconvenience. Warm regards, Team Tile Warehouse

“Excellent service, quick delivery and lovely tiles. We had an issue which was resolved swiftly. Would recommend and would use again. Thank you”

Helpful Report

Hi Karen, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you experienced excellent service and quick delivery with your lovely tiles. It’s great to know that any issues were resolved swiftly. Your recommendation means the world to us, and we can't wait to assist you again in the future! Warm regards, Team Tile Warehouse

“Excellent support”

Helpful Report

Hi Nigel, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our support excellent. We strive to provide the best service possible, and your feedback means the world to us. If you need any further assistance, please don’t hesitate to reach out! Warm regards, Team Tile Warehouse

“Ordering was easy. delivery was as arranged. The delivery driver brought them into the rear of my property as I was a lady here on my own, which was really helpful. Tiles have not been used yet but will be fitted after the 20/10/25. Everything was as hoped and I have no complaints as yet Thankyou”

Helpful Report

Hi Linda, Thank you for your lovely 4-star review! We're pleased to hear that the ordering process and delivery went smoothly for you, and it's great that our driver was able to assist by bringing the tiles to the rear of your property. We appreciate your feedback and hope that when you get around to fitting the tiles after the 20th, they meet your expectations! If you need any assistance in the future, don't hesitate to reach out. Warm regards, Team Tile Warehouse

“easy order, quick delivery. Would certainly use again and recommend”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found the ordering process easy and experienced quick delivery. Your willingness to recommend us truly makes our day! We look forward to serving you again in the future. Warm regards, Team Tile Warehouse

“Hassle free, good value and well packaged. Very happy”

Helpful Report

Hi there, Thank you for your wonderful 5-star review! We're thrilled to hear that you found your experience hassle-free and that you’re pleased with the value and packaging of our products. Your satisfaction is our top priority! We look forward to serving you again in the future! Warm regards, Team Tile Warehouse

“I've ordered tiles from Tile Warehouse twice over the past few months. Staff I've spoken to by phone or email have been professional and helpful. Tiles were delivered within good time and were good value for the price. Tile Warehouse seem to have a far wider range of tiles than other companies. I would definitely recommend them”

Helpful Report

Hi Dean, Thank you for your thoughtful 4-star review! We’re glad to hear that our team was professional and helpful during your orders, and that the tiles arrived promptly and at great value. It's wonderful to know you appreciate our wide range of options— we work hard to provide that for our customers. Your recommendation is truly appreciated, and we can’t wait to assist you again in the future! Warm regards, Team Tile Warehouse

“The parcel came in time and I’m extremely happy with the product”

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We're thrilled to hear that your parcel arrived on time and that you’re extremely happy with your product. Your satisfaction is our priority, and we appreciate your support! We look forward to serving you again! Warm regards, Team Tile Warehouse

“The tiles l ordered were just what I needed brilliant quality and beautiful colour and they came on time the driver was very helpful l will always recommend tile warehouse to family and friends”

Helpful Report

Hi Michael, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found the tiles to be of brilliant quality and beautiful color. It's great to know that your order arrived on time and that our driver provided helpful service. Your recommendation to family and friends truly means a lot to us, and we look forward to assisting you again in the future! Warm regards, Team Tile Warehouse

“Amsel Grey floortiles, bought for bathroom floor. Absolutely love them. Quick to arrive..looked even better than the online photos really happy with them.. Delivery driver took them round the back for me so excellent service.”

Helpful Report

Hi Caana, Thank you for your fantastic 5-star review! We're thrilled to hear that you absolutely love the Amsel Grey floor tiles and that they arrived looking even better than expected. It's great to know our delivery service was helpful in getting them to you. We appreciate your kind words and look forward to assisting you with any future projects! Warm regards, Team Tile Warehouse

“Great service and communication. Very pleased with the tiles. Good value.”

Helpful Report

Hi there, Thank you for your great 4-star review! We're thrilled to hear that you were pleased with our service and communication. It's fantastic that you found our tiles to be good value too. Your feedback truly motivates us to keep delivering excellent service! If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warm regards, Team Tile Warehouse

“No problem. All well packaged, and fast delivery”

Helpful Report

Hi there, Thank you for your great review! We're glad to hear that everything arrived well packaged and that the delivery was quick. Your satisfaction is our top priority, and we appreciate your feedback! Looking forward to serving you again! Warm regards, Team Tile Warehouse

“Delighted with the gradient white tiles we purchased and also delivery timescale. Only criticism was that delivery charge cost almost as much as the tiles!.”

Helpful Report

Hi Ronnie, Thank you for your lovely 4-star review! We're thrilled to hear that you’re delighted with the gradient white tiles and the quick delivery. We appreciate your feedback regarding the delivery charge and we always strive to keep costs as low as possible for our customers. If there’s anything else we can assist you with, just let us know! Warm regards, Team Tile Warehouse

“Good service tiles excellent, delivered on the kerbside on a pallet, don't know what to do with the pallet can it be collected?”

Helpful Report

Hi there, Thank you for your great 4-star review! We’re pleased to hear that you experienced good service and liked your tiles. Regarding the pallet, please reach out to our customer support team, and they’ll be happy to assist you with the collection process. Thanks again for your feedback, and we hope to see you again soon! Warm regards, Team Tile Warehouse

“Great service, quick delivery and customer service was quick to respond and resolve my issue with a couple of broken tiles. The Tiles look great and would use them again when next doing a project.”

Helpful Report

Hi there, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with our service, and that our team was quick to assist you with your issue. It's fantastic to know you're happy with the tiles and our overall service! We can't wait to help you again on your next project! Warm regards, Team Tile Warehouse

“Delivered perfectly buitiful tiles, we have your tiles thought our whole house. Thank you”

Helpful Report

Hi Anton, Thank you for your wonderful 5-star review! We’re thrilled to hear that you love the beautiful tiles and that they’re enhancing your whole house. It means a lot to us to be a part of your home! If you need anything else, don't hesitate to reach out. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,482 reviews