Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 525 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 18th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lots of variety of tiles and accessories/ materials for the project. Great quality and convenient delivery.”

Helpful Report

Hi there, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found a great variety of tiles and accessories for your project, and we’re glad you appreciated the quality and convenience of our delivery service. If you have any questions or need assistance in your future projects, just let us know. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Tiles look lovely food quality and a good price helpful staff and good delivery time would definitely use them again and have already recommended to friends”

Helpful Report

Hi Debbie, Thank you for your amazing 5-star review! We're so pleased to hear that you love the tiles and found our staff helpful. Providing you with great quality at a good price is what we strive for! We appreciate your recommendation to friends, and we look forward to assisting you again in the future. Thanks once again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Stevan was really helpful in arranging for tile samples - delivery prompt and efficient.”

Helpful Report

Hi JM, Thank you for your fantastic 5-star review! We're delighted to hear that Stevan was helpful in arranging your tile samples and that you found the delivery prompt and efficient. Your satisfaction is our priority! If you need any further assistance or have any questions down the road, don’t hesitate to reach out. We’re here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“33 tiles arrived broken or chipped. And even when they sent replacement ALL arrived broken. And now nearly 4 weeks on from my initial order I still don’t have what I paid for They pack tiles in very flimsy packaging, I would avoid at all costs. Low prices but you won’t get what you paid for not worth it.”

Helpful Report

Hi, It's unfortunate that you received some broken tiles on your delivery, however I believe you have been provided replacements for all damages within days of making us aware, along with a few extra. Delivery is always in the hands of our carriers, and we are aware that sometimes mishaps happen, but we are always looking to improve this where we can, and your feedback will support our efforts in this endeavour. Thank you

“A couple of tiles were cracked in delivery but Tile Warehouse were really quick to respond and replaced free of vcharge. Excellent customer service. Thoroughly recommend to use.”

Helpful Report

Hi Richard, Thank you for your fantastic 5-star review! We're delighted to hear that you had a positive experience with our customer service. It's always our priority to address any issues quickly and efficiently. Your recommendation means a lot to us, and we truly appreciate your support! Should you need any assistance in the future, don’t hesitate to reach out. Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Excellent allround service prompt and professional definitely customer focused, I won't hesitate to use them again”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're delighted to hear that you experienced prompt and professional service and that our team was able to focus on your needs. Your satisfaction is our priority! We can't wait to assist you again in the future. If you ever have any questions or need further assistance, don’t hesitate to reach out. Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Quality products samples sent out quickly easy to order and deliverd promptly I had one pack where all were brocken phoned was asked to send a photo new pack sent out the next day first class company and service highly recommend”

Helpful Report

Hi Philip, Thank you for your fantastic 5-star review! We're delighted to hear that you found our products to be of high quality, and that the ordering and delivery process was smooth for you. We sincerely apologize for the issue with the broken pack, but we're glad our team was able to resolve it quickly for you. Your recommendation means the world to us! If there's anything else we can assist you with, please don’t hesitate to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“tiles are brilliant delivery spot on thanks paul”

Helpful Report

Hi Paul, Thank you for your fantastic 5-star review! We're delighted to hear that you find our tiles brilliant and that the delivery was spot on. Your feedback truly brightens our day! If you need anything else or have any questions in the future, don't hesitate to reach out. We're always here to assist! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Easy to deal with and sent us some lovely samples which arrived quickly, well packed. The Visualiser tool was easy to use and works very well.”

Helpful Report

Hi there, Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our samples lovely and that they arrived quickly and well packed. It's also great to know you had a positive experience using our Visualiser tool! If you ever need further assistance or have any questions, don’t hesitate to reach out. We’re here to help, and we truly appreciate your support! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Easy to use web site and excellent delivery scheduled”

Helpful Report

Hi Brian, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to use and that your delivery scheduling went smoothly. It's great to know we’re meeting your expectations! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We're always happy to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Well made tiles at an excellent price. My only reservation is the use of tile visualiser, it gives you an idea of colour but is not accurate . May not be tile warehouse fault”

Helpful Report

Hi there, Thank you for your thoughtful 4-star review! We’re delighted to hear that you found our tiles well made and priced excellently. Your insight about the tile visualiser is invaluable, and we truly appreciate your feedback. We understand how important it is to have an accurate representation when making such decisions and will certainly keep your comments in mind as we look to improve. If there’s anything more we can assist you with or if you have further suggestions, please don’t hesitate to reach out. We’re here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Poor colour shown on website”

Helpful Report

Hi there, Thank you for your feedback and for taking the time to share your experience. We're sorry to hear that the colors displayed on our website didn't meet your expectations. We strive to provide accurate representations, and it's disappointing to know we fell short in this instance. Your comments are important to us and will be taken into account as we continuously work on improving our product images and descriptions. If there's anything more we can assist you with or if you have further concerns, please don’t hesitate to reach out. Thanks again for your input! Best regards, Roger Tile Warehouse Team

“I never received it. It said posted through the ether box but must have been at a different address”

Helpful Report

Hi Nicola, I’m really sorry to hear that you didn’t receive your order and that it seems to have been delivered to the wrong address. That must be incredibly frustrating, and I completely understand your disappointment. We rely heavily on our shipping partners to ensure timely and accurate deliveries, and it’s clear we missed the mark in this instance. Your feedback is important to us and I will make sure it gets reported so we can work on improving our services. We have arranged new samples to be sent that should be with you tomorrow. If you need assistance or have any more questions, please don’t hesitate to reach out to our customer support team. We’re here to help. Best regards, Roger Tile Warehouse Team

“Wrong tiles sent initially and some broken, but dealt with promptly and got correct ones 2 days later. Otherwise would have given 5”

Helpful Report

Hi Nicola, Thank you for taking the time to share your feedback. I’m sorry to hear about the mix-up with your tiles and the inconvenience caused by receiving some broken items. It’s great to know that our team was able to address the issue quickly, but I understand how this could have affected your overall experience. Your comments are important to us as we strive to improve our processes and ensure a seamless experience for all our customers. If there's anything else we can assist you with or if you have any further concerns, please don’t hesitate to get in touch. Thank you for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“The tiles were delivered by very courteous delivery people and my tiles are really lovely!”

Helpful Report

Hi there, Thank you for your wonderful 5-star review! We're so pleased to hear that our delivery team provided courteous service and that you’re enjoying your lovely tiles. Your satisfaction means the world to us! If you have any questions or need anything else in the future, please feel free to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“order was easy delivery was on time and all materials ordered in good order”

Helpful Report

Hi David, Thank you for your excellent 5-star review! We're delighted to hear that you found our ordering process easy and that your delivery arrived on time with everything in good order. Your satisfaction is our top priority, and we're glad we could meet your expectations. Should you have any questions or need assistance in the future, please don’t hesitate to get in touch. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Unfortunately item was never delivered DX company didn't seem able to manage to deliver!”

Helpful Report

Hi Dian, I’m really sorry to hear that your item was never delivered, and I understand how frustrating this situation must be for you. It's certainly disappointing when delivery issues arise, and we appreciate you sharing your experience. We rely on our delivery partners to ensure items reach our customers in a timely manner, and I will escalate your feedback to their team however i noticed that a house number was missing from your order. That being said, your comments are vital in helping us improve our services and communication overall. I understand you have been in contact with the customer service team and they are sorting a redeliver for you. If there’s anything more we can do for you or any other concerns you have, please feel free to get in touch. Best regards, Roger Tile Warehouse Team

“Porcelain tiles arrived on palette on time. No defects. Very happy.”

Helpful Report

Hi Harry, Thank you for your wonderful 5-star review! We're thrilled to hear that your porcelain tiles arrived on time and without defects. Your satisfaction is what we strive for, and we're glad we could deliver! If you ever have any questions or need assistance, don’t hesitate to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Olivier was excellent. Thank you”

Helpful Report

Hi Ian, Thank you for your fantastic 5-star review! We're thrilled to hear that Olivier provided you with excellent service. Your feedback truly means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Quick service and kept me updated on delivery time.”

Helpful Report

Hi Pryderi, Thank you for your fantastic 5-star review! We're so glad to hear that you experienced quick service and appreciated our updates on delivery time. Keeping our customers informed is a priority for us, and it’s great to know you felt supported throughout the process. If you have any further questions or need assistance in the future, feel free to reach out anytime. We're always here to help! Thanks once again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 525 reviews