Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.58

4.6 Rating 773 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 12th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered tile samples to help us decide what to use for our bathroom project. Good communication, good quality samples, very happy so far!”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re delighted to hear that our communication and the quality of our tile samples have made a positive impression as you plan your bathroom project. Your enthusiasm encourages us to keep providing excellent service! If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“The first shipment of tiles wasn't very well packaged, so all the tiles were broken. Top marks to Tile Warehouse for arranging a replacement order, and sending it at an agreed convenient time. The second delivery arrived in good condition. The prices compared very well to other suppliers, even with postage costs, so I'm very happy!”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re truly sorry to hear about the packaging issues with your first shipment but are delighted that our team could arrange a replacement that met your needs. Your understanding and kind words inspire us to keep improving our services. Don’t hesitate to reach out if you need anything else in the future—we're always here to help! Best regards, Oliver Tile Warehouse Team

“Nice tiles and a very good price. One box was broken before it was sent with damaged tiles inside. The corners were damaged in the other box as well but I was immediately sent replacements and a few extra for my troubles. All good at the end. Thanks 👍”

Helpful Report

Good morning, Thank you for your feedback, we are always working on ways to improve every aspect of our deliverys. I will ensure this is fed back to the courier and an investigation take place. In the mean time, Im glad that our customer service team were so quick to resolve this for you. Kindest regards, Oliver

“Good price and excellent service.”

Helpful Report

Hi Sean! Thank you for your fantastic 5-star review! We're delighted to hear that you found our prices to be great and our service excellent. Your support truly encourages our team to keep delivering the best for our customers! If you need anything in the future, just let us know—we're always here to help! Best, Oliver Tile Warehouse Team

“Delivered as promised. All intact. Easy to deal with online. Reasonable value.”

Helpful Report

Hi Margaret! Thank you for your fantastic 5-star review! We’re delighted to hear that everything was delivered as promised and that your experience with us was smooth and hassle-free. Your feedback about our reasonable value is truly appreciated! If you need any assistance in the future, don’t hesitate to get in touch. We're always here to help! Best, Oliver Tile Warehouse Team

“Beautiful tiles looks amazing in my bathroom so happy.”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're so delighted to hear that the tiles look amazing in your bathroom and that you're happy with your purchase. Your satisfaction is our top priority, and your kind words inspire our team! If you need any assistance or have questions in the future, don't hesitate to get in touch. We're always here to help! Best regards, Oliver Tile Warehouse Team

“I was looking for quarry tiles online for the purpose of comparing prices and to honest the price was so competitive I ordered straight away I haven't regretted my decision.”

Helpful Report

Hi Alan! Thank you for your fantastic 5-star review! We're delighted to hear that you found our prices competitive and that you decided to order with us. Your satisfaction is what drives us to keep offering great value! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“Great service as the tiles came in time and were installed in time leaving us a 5 star review from the client.”

Helpful Report

Hi Isavation! Thank you for your fantastic 5-star review! We’re delighted to hear that the tiles arrived and were installed on time. It’s wonderful to know our efforts led to a satisfied client. Your feedback really motivates our team to continue providing excellent service. If you need any assistance in the future, don’t hesitate to get in touch! We’re always here to help. Best regards, Oliver Tile Warehouse Team

“Very good. Quick and easy to gain products. Thanks.”

Helpful Report

Hi NP! Thank you for your fantastic 5-star review! We’re delighted to hear that you found the process quick and easy. Your feedback truly encourages us to keep providing excellent service! If you need any further assistance in the future, don't hesitate to reach out. We’re here to help! Best, Oliver Tile Warehouse Team

“Loved the range of tiles quick delivery very happy”

Helpful Report

Hi Denis! Thank you for your fantastic 5-star review! We're delighted to hear that you loved our range of tiles and that your delivery was quick. Your happiness is our priority, and it’s wonderful to know we met your expectations! If you ever need assistance or have any questions in the future, please don't hesitate to reach out. We’re always here to help! Warm regards, Oliver Tile Warehouse Team

“Good service and communication. One tile broken in box,but otherwise good.”

Helpful Report

Hi Alison! Thank you for your thoughtful 4-star review! We’re glad to hear that you experienced good service and communication. We sincerely apologize for the broken tile in your box and appreciate your understanding. Your feedback is invaluable to us as we continuously strive to improve. If there’s anything else we can assist you with, please don’t hesitate to reach out! Best regards, Oliver Tile Warehouse Team

“The tiles, on their pallet, were left a long way from our front door even though I explained that I needed a hip replacement and my husband has advanced cancer. If I had known the tiles were going to left so far from my front door, I’d have bought somewhere else. Even if I bought them locally and brought them home the car, they’d have been closer to my front door.”

Helpful Report

Good morning, I am very sorry to hear of the difficulties you had in accepting your delivery. We do try to make it as clear as possible that the couriers provider only offers a kerbside delivery service. Occasionally the drivers will, where possible assist by bringing the tiles closer to the property if they can but in your instance, it appears the the drive way is gravel and with that in mind, would not be safe to manouver a pallet over. Thank you for your feedback and I do hope you enjoy your tiles once installed. best wishes, Oliver

“easy and quick.”

Helpful Report

Hi Bernd! Thank you for your fantastic 5-star review! We're thrilled to hear that you found the process easy and quick. Your feedback really motivates our team to continue providing a smooth shopping experience! If you need any assistance in the future, don't hesitate to reach out. We're always here to help! Best, Oliver Tile Warehouse Team

“exellent service”

Helpful Report

Hi Carol! Thank you for your excellent 5-star review! We’re delighted to hear you had such a positive experience with our service. Your kind words truly motivate our team to keep striving for greatness! If you ever need anything in the future, don’t hesitate to get in touch. We’re always here to help! Best, Oliver Tile Warehouse Team

“Good website, loads of tiles. Tile Warehouse site was very helpful and had a good range of tiles to choose from. Being able to order samples assisted in my choice. Taking a photo of the room and superimposing the tiles in situ was also really great to be able to do.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're delighted to hear that you found our website helpful and enjoyed our wide range of tiles. We're especially glad that the ability to order samples and visualize the tiles in your space made your decision easier! If you have any further questions or need assistance, don't hesitate to reach out. We're here to help you with all your tiling needs! Best, Oliver Tile Warehouse Team

“Alexandros was helpful, courteous, efficient and speedy. My ‘complaint’ (some tiles broken during delivery) was dealt with so efficiently the agreed refund was back in my account the next day. Thanks very much for great customer service!”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're delighted to hear that Alexandros provided you with such efficient and courteous service. Our team's priority is to ensure our customers are satisfied, so it’s fantastic to know that your concern was handled swiftly. If there's anything else you need in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“5 Star Service from Dean Richards, He answered my initial Call immediately with a warm and friendly manner. I had questions on my Enquiry and he answered all of these. His helpful manner was much appreciated and I have happily placed my Order. I look forward to receiving it soon! Fantastic Customer Service from Dean, would be glad to Order from you again in the future! Thank you :)”

Helpful Report

Hi Maya! Thank you for your fantastic 5-star review! We’re delighted to hear that Dean provided you with exceptional service and answered all your questions with a friendly approach. Your kind words will surely motivate our team to continue delivering outstanding customer support! We appreciate your order and look forward to serving you again in the future! If you need anything else, don’t hesitate to get in touch. Warm regards, Oliver Tile Warehouse Team

“First delivery didnt turn up and the second delivery took another week nearly”

Helpful Report

Hi Mark, I am sorry to hear of the initial delay of your order, it is certainly not what we would expect and we will pick this up with the courier directly. I can see that you notified us of the issue on a Friday and we arranged replacements to be picked and shipped the next working day for delivery on Tuesday. Whilst we have done everything we can to get these to you on time, I do apprecaite that it wasnt the experience we'd have expected or wanted you to have, so for that I am sorry. Best wishes, Oliver

“Ordering process straightforward and delivered on time”

Helpful Report

Hi Joyce! Thank you for your fantastic 5-star review! We’re delighted to hear that you found the ordering process straightforward and that your delivery was on time. Your satisfaction is our priority, and it's great to know we hit the mark! If you have any questions or need assistance in the future, please don’t hesitate to get in touch. We’re always here to help! Best regards, Oliver Tile Warehouse Team

“Superb customer service. Great delivery turnaround. After another reputable tile wholesaler managed to destroy my order in depot (and have no spares), Tile Warehouse turned my order around within 2 days and saved my project. Great stuff and will be back.”

Helpful Report

Hi Luke! Thank you for your fantastic 5-star review! We’re delighted to hear that our team could step in and help turn your order around so quickly. It’s our goal to provide excellent service and support, and your kind words motivate us to keep it up! If you have any future needs or questions, don’t hesitate to reach out. We look forward to welcoming you back! Best, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 773 reviews