Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.54

4.5 Rating 1,929 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 1,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 16th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every aspect,from the website clarity, selection available, ease of ordering, and delivery service, was top class. No hesitation in recommending you to others as a first choice option.”

Helpful Report

Hi there, Thanks for the great review. We’re really glad to hear that every aspect—from website clarity to delivery—was top class. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“The staff are so helpful from obtaining colour samples to the actual order. They kept in touch with me on a regular basis. Such a customer oriented service. Thank you.”

Helpful Report

Hi there, Thanks for the great review. We’re really glad to hear our colleagues were helpful and kept in touch with you throughout your order. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Easy to order ,good price very quick delivery.”

Helpful Report

Hi there, Thanks for the great review. We’re really glad to hear you found it easy to order, with good price and quick delivery. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“After being severely let down by TileFlair, I spoke to Dean in customer services who after a phone call arranged next day delivery for me. He came back to me and updated me as he promised. That's what you want!”

Helpful Report

Hi there, Thanks for the great review. We’re really glad to hear Dean helped sort out next-day delivery and kept you updated as promised. That’s exactly what we aim for. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Super internet shopping experience. Have used this Company before never had any Problems and Fast secure delivery Would recommend…..”

Helpful Report

Hi there, Thanks for the great review, Graham. We’re really glad you had a smooth, secure delivery and would recommend us. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Tile warehouse is the best in the game hands down this company make my life really really easy fast delivery cheap in prise quality tiles I Oder tile from tiler giant and still waiting every day is the next day to Delivery will come and found out about Tile Warehouse and I’m telling you I will never order Tile from any other company definitely recommend”

Helpful Report

Hi there, Thanks for the great review. We’re really glad to hear Tile Warehouse made your life easy with fast delivery and great prices. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“On board with delivery, driver very helpful assisting two eldery arthritics load the tiles onto the pavement. Managed to store the tiles till ready to lay. Waiting for weather getting better before starting work.”

Helpful Report

Hi there, Thanks for the great review. We’re really glad to hear the driver was helpful assisting two elderly arthritics load the tiles onto the pavement. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Easy ordering service and quick delivery”

Helpful Report

Hi Julie, Thanks for the great review. We’re really glad to hear the ordering was easy and delivery was quick. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Some tile trim needed urgently and ordered Thursday evening arrived on Monday morning. Excellent. What a pity that the website showed "awaiting fulfillment" against the order all weekend and into Monday, leaving the impression that the items had not been shipped and causing concern all that time!”

Helpful Report

Hi Mike, Thanks for sharing your experience. We’re glad the tiles arrived quickly, but I’m sorry the “awaiting fulfillment” status on the website caused concern. We’ll review the order status messaging to prevent this confusion in the future. If there’s anything else you need or if you’d like us to check the order details, just let us know. Warm regards, Team Tile Warehouse

“Searched for tiles to match my style of kitchen found the marrakesh olive green on offer sent for sample arrived next day and found to be perfect, so ordered, arrived promptly Would highly recommend”

Helpful Report

Hi Karen, Thanks for the great review. We’re really glad to hear the Marrakesh olive green tile matches your style, the sample arrived quickly, and you’re happy with the order. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Easy to order”

Helpful Report

Hi there, Thanks for the great review. We’re really glad to hear ordering was easy. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Tile Warehouse site was easy to use and product's at a great price”

Helpful Report

Hi there, Thanks for the great review. We’re really glad to hear the Tile Warehouse site was easy to use and that you found the products at a great price. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Fab service but tiles on delivery some where broken after contacting the office they replace them next day with some extras as a jester Thank you and looking forward to next delivery Carlo”

Helpful Report

Hi there, Thanks for the great review. We’re really glad to hear the service was fab and that the broken tiles were replaced promptly with extras. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Extremely good customer service.”

Helpful Report

Hi there, Thanks for the great review. We’re really glad to hear you experienced extremely good customer service. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“easy to use delivery amazingly quick and good price”

Helpful Report

Hi there, Thanks for the great review. We’re really glad to hear delivery was amazingly quick and the price was good. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“I got samples from Tile Warehouse - delivery was very quick and the samples came in great quality. I have now also purchased a full order to tile my kitchen backsplash area.”

Helpful Report

Hi there, Thanks for the great review. We’re really glad to hear the samples arrived in great quality, delivery was quick, and you’ve now placed a full order for your kitchen backsplash. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Quarry tiles vastly different in surface finish depending on colour chosen despite being both labelled as 'Matt' and 'Unglazed'. Really disappointed. You would think they would be the same as they're from the same quarry range, but you cannot mix and match these (even though it's a common thing to do with this style of style). Tile warehouse refused to cover return costs despite this visible difference which I would consider 'not as described'. The member of staff I spoke to said that what I received was correct in line with their labelling and are standing firm regarding returns cost. Still considering what to do. The return cost to me is £60+ and I don't think that's fair considering how different they are. I would have kept them if they had the same finish.”

Helpful Report

“Good service and speedy delivery of my quarry tiles order. Immediate resolution of issue where a few tiles were broken no quibbles.”

Helpful Report

Hi there, Thanks for the great review. We’re glad the service was quick and that we could resolve the issue with the broken tiles without quibble. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

“Very quick delivery, lovely tiles very pleased thanks”

Helpful Report

Hi there, Thanks for the great review. We’re glad the delivery was quick and you’re pleased with the tiles. If you need anything else, just let us know. Kind regards, Team Tile Warehouse

“Searched and searched for these or silimar tiles and eventually found them at a great price at the Warehouse. Not only did the delivery only take a few days but they posted to N. Ireland without quibble. Unlike other suppliers. Very happy.”

Helpful Report

Hi there, Thanks for the great review. We’re glad you found the tiles at a great price and that delivery was quick, including to Northern Ireland. If you need anything else, just let us know. Warm regards, Team Tile Warehouse

Tile Warehouse is rated 4.5 based on 1,929 reviews