Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.59

4.6 Rating 982 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 982 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 23rd May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect tiles for my bathroom”

Helpful Report

Hi Neried! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you've found the perfect tiles for your bathroom. Your satisfaction is our priority, and it’s wonderful to know we could help you achieve your vision! If you ever need anything else or have questions in the future, don’t hesitate to reach out. Warm wishes, Team Tile Warehouse

“All good thank you. Easy to order and great to have the follow up from Dean. Delivery on time and driver was helpful.”

Helpful Report

Hi there! Thank you so much for your fantastic 5-star review! We're delighted to hear that your ordering experience was easy and that Dean's follow-up made a positive impact. We're also glad the delivery was punctual and that our driver was helpful. Your feedback is truly appreciated! If you need anything else, don’t hesitate to reach out. Best wishes, Team Tile Warehouse

“Lovely tiles and brilliant delivery time. Customer service after that has been top notch.”

Helpful Report

Hi Sam! Thank you so much for your amazing 5-star review! We're delighted to hear that you love our tiles and that the delivery was brilliant. It’s wonderful to know our customer service made a positive impression! If there's anything more we can do for you, don't hesitate to reach out. Best wishes, Team Tile Warehouse

“Such a pleasant change to deal with a professional business that gives you what you want and accommodates your exact requirements along with Owens Pallet Delivery, the driver again was very pleasant and helpful, cannot fault your company and delivery service along with your competitive prices, I have been in business for some 35 years and finding a company that gives all of these qualities these days are few and far between, thank you so much and will be using you in the future !!”

Helpful Report

Hi Kevin! Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear that you had such a positive experience with our service and the delivery. Your appreciation for our professionalism and helpfulness truly warms our hearts. We're committed to providing competitive prices and outstanding service, so it's wonderful to know we hit the mark for you! We can't wait to serve you again in the future! Warm regards, Team Tile Warehouse

“Great service, good value, delivery no problem”

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“5 of my tiles arrived broken. I contacted customer service and they offered to refund me for those 5 tiles. That would be useless, because I ordered a certain number of tiles because that's how many I need!! So I replied to say this. Then my emails kept bouncing back as 'undeliverable' I tried several times. A few days later, I get an email to say 'we notice you have an open customer service case. Should we just close the case? It must be resolved by now' So I replied to say NO, give me my full refund, or 5 new tiles! And they replied to say, OK we can send you 5 tiles but it will be Tuesday delivery, is that OK? I replied to say yes, please send them. It bounced back as undeliverable. I've tried about 10 times over several days to get the email through to them to say yes, send me the tiles! It's Tuesday. Have I received the tiles? No I have not. I'm expecting another 'Hey, should we close your open case?' Email soon...”

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“Great Website, easy to find perfect productsat great prices.”

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“We loved the tiles !”

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“Absolutely brilliant product and delivered on time,highly recommended”

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“Excellent service. Sample tile arrived well packaged. Will be ordering when I start my doorstep makeover.”

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“Beautiful tiles and well wrapped.”

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“Products exactly as described on site, good price and timely delivery.”

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“Very good company”

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“Unfortunately I cannot upload a photo of my front step and courtyard in flame red quarry tiles. It looks fabulous. I highly recommend this company as in the beginning I ordered just a few tiles to get a near match to the ones I already had (different manufacturer and colour discontinued) but a few were broken. An immediate refund was given. I ordered 6 boxes and not one was broken. Came by courier the next day on a wooden pallet, which my neighbour had. Tiles were also on offer. Thank you so much from a happy customer”

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“Very good from start to finish. Good choice of tiles online, at fair prices. Delivered within the time expected, and we're very helpful when I rang to check on delivery. A first class service.”

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“Great tiles and great service at a great price. Thanks”

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“Tiles were packaged well and delivery was quick. Very impressed.”

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“I didn't think twice about ordering from Tile Warehouse again. Great produce and realy helpful customer services team.”

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“Excellent service and prompt delivery of samples. Communication is faultless.”

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“Good service.”

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Tile Warehouse is rated 4.6 based on 982 reviews