Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.58

4.6 Rating 754 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Alexandros. Everything is amazing, price, quality, delivery, replacement. Highly recommend!”

Tile Warehouse 5 star review on 10th October 2024

Helpful Report

Dear Edward, Thank you for your outstanding 5-star review of Tile Warehouse! We greatly appreciate your support and loyalty as our customer. It's wonderful to hear that you had an excellent experience with our service, in line with Alexandros' feedback. We strive to provide amazing pricing, top-notch quality, efficient delivery, and hassle-free replacements. We are truly grateful for your recommendation and look forward to serving you again soon. Thank you once again for choosing Tile Warehouse! Warm regards, Roger

“really great service prompt delivery courteous and helpful driver. I will deal with them again”

Helpful Report

Dear Martin, Thank you so much for your fantastic 5-star rating of Tile Warehouse! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're delighted that you found our service to be really great, and we take pride in our prompt delivery and courteous and helpful driver. We look forward to serving you again in the future and providing you with the same level of exceptional service. Should you have any further inquiries or need assistance, please don't hesitate to reach out. Thank you once again for choosing Tile Warehouse! Best regards, Roger

“Pinpoint accuracy & delivery. Promised & fulfilled.”

Helpful Report

Hi, Thank you so much for taking the time to leave us such a glowing 5-star rating for Tile Warehouse! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. Pinpoint accuracy & delivery are the core values we strive for at Tile Warehouse, and it's wonderful to know that we not only promised but also fulfilled them for you. Our team works hard to ensure we meet our customers' expectations and deliver exceptional service. Thank you once again for choosing Tile Warehouse. We look forward to serving you again in the future! Best regards, Roger

“Good selection. Half the price in comparison to other tile companies. Delivered on Time.”

Helpful Report

Thank you so much for giving Tile Warehouse a 5-star rating! We truly appreciate your kind words and support. We are delighted to know that you found our selection to be good and that we were able to offer our products at a significantly lower price compared to other tile companies. We take pride in ensuring our customers receive their orders on time, and we're thrilled to hear that we delivered on that promise for you. Thank you again for choosing Tile Warehouse, and we look forward to serving you in the future.

Hi,Thank you so much for your glowing review and the 5-star rating you gave Tile Warehouse! We truly appreciate your feedback and are delighted to hear that you had such a positive experience with us. We take pride in offering a good selection of tiles at competitive prices, ensuring that our customers like you receive great value for their money. Additionally, our commitment to delivering orders on time is something we strive for consistently. Once again, thank you for choosing Tile Warehouse, and we look forward to serving you again in the future! Best regards, Roger Tile Warehouse Management

“Swiftly delivered, well packaged, reasonably priced quarry tiles, excellent service, thank you.”

Helpful Report

Dear Vibeke, Thank you so much for your fantastic 5-star rating of Tile Warehouse! We greatly appreciate your positive feedback. Swiftly delivered, well packaged, and reasonably priced quarry tiles are what we strive to provide at Tile Warehouse. We are thrilled to hear that you are satisfied with your purchase and our service. Once again, thank you for your support and for taking the time to share your experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Kind regards, Roger

“Everything cool , fast delivery and delivery driver very polite ✌️”

Helpful Report

Dear Andrzej, Thank you so much for your 5-star rating and wonderful review of Tile Warehouse! We truly appreciate your feedback. We're thrilled to hear that everything was cool with your purchase and that the delivery was fast. We pride ourselves on providing efficient service to our valued customers. It's also great to know that our delivery driver was polite during the process. Once again, thank you for choosing Tile Warehouse. We look forward to serving you again in the future! Best regards, Roger

“All quick and well packaged.”

Helpful Report

Thank you so much for your amazing 5-star review of Tile Warehouse! We truly appreciate your support and are thrilled to hear that you had a great experience with us. All quick and well packaged!

“Great service, Great value for money and delivery on time.”

Helpful Report

Thank you so much, Raj, for giving Tile Warehouse a fantastic 5-star rating! We truly appreciate your kind words and we are thrilled that you found our service to be great, with excellent value for money and on-time delivery. This means a lot to us as we strive to provide the best customer experience possible. We're here for all your future tiling needs, and we look forward to serving you again soon. Thank you for choosing Tile Warehouse!

“Brilliant helpful service from initial order to delivery . Will definitely be using this company for future works 👍”

Helpful Report

Dear Dave, Thank you so much for taking the time to leave us a 5-star rating! We really appreciate your kind words and are thrilled to hear that you had a brilliant and helpful experience with us, from your initial order to the delivery. It's fantastic to know that you will be choosing Tile Warehouse for your future works. We value your trust in our company and look forward to serving you again in the future. Thank you once again for your support and for being a valued customer! Best regards, Roger

“Excellent value and delivery service. The reality of the tiles matches the website description. Thanks”

Helpful Report

Good Morning, Thank you so much for taking the time to rate and review Tile Warehouse! We greatly appreciate your generous 5-star rating and kind words about our products and services. We're thrilled to hear that you found our value and delivery service excellent. At Tile Warehouse, we strive to provide our customers with top-notch quality tiles that match the descriptions on our website. Your satisfaction is our utmost priority, and it's truly rewarding to know that we met your expectations. Best regards, Tile Warehouse Team

“Our order arrived with a number of tiles broken in transit we spoke to Alexandros who asked for photos of damaged items. Replacements arrived the following day, thank you for your prompt attention.”

Helpful Report

Thank you for your 5-star rating of Tile Warehouse! We sincerely appreciate your support and loyalty as a valued customer. We are thrilled to hear that you were satisfied with our service and that your order arrived promptly.We apologize for any inconvenience caused by the broken tiles during transit. Our team takes shipping and handling very seriously, and we understand the frustration this can cause. Thank you for reaching out to Alexandros and providing photos of the damaged items. Your prompt action allowed us to swiftly resolve the issue. Customer satisfaction is our top priority, and we are delighted that we were able to provide you with replacements the following day. We truly appreciate your understanding and cooperation throughout this process. Once again, we would like to express our gratitude for your continued support and for choosing Tile Warehouse. We look forward to serving you again in the future and ensuring that you receive the highest quality products and service. Thank you! The Tile Warehouse Team

“Tiles were very good but there were a lot of broken ones!”

Helpful Report

“excellent service, I only needed 4 tiles but that was no problem. well done Tile Warehouse.”

Helpful Report

Hi Thank you so much for your amazing 5-star rating of Tile Warehouse! We truly appreciate your positive feedback regarding our excellent service. We strive to ensure maximum customer satisfaction, no matter how small or large the order may be. We are thrilled to hear that your experience with us was a success, despite requiring only 4 tiles. Our team works hard to fulfill every customer's needs promptly and efficiently. Your kind words motivate us to continue providing top-notch service to all our valued customers. Once again, thank you for choosing Tile Warehouse, and we are thrilled to have been able to meet your expectations. We look forward to serving you again in the future. Best regards, Roger Tile Warehouse Team

“The red quarry tiles I ordered were delivered without delay. The delivery service was excellent. The driver was considerate and helpful. Although I have not opened any of the boxes, from the additional one I ordered, I can say that the tiles are exactly as I hoped. The surface finish, the edging and the lines on the base, instructing on the sequence when adding each tile, result in a useful, as well as artful series of tiles. For future tiling needs I will always contact Tile Warehouse first.”

Helpful Report

Dear Tom, Thank you so much for giving Tile Warehouse a 5-star rating. We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. We are glad that the red quarry tiles you ordered were delivered promptly and that our delivery service exceeded your expectations. It's wonderful to know that our driver was considerate and helpful as well. We understand that you haven't opened all the boxes yet, but we are glad to hear that the additional box you ordered met your expectations. We take pride in providing high-quality tiles with a surface finish, edging, and base lines that make tiling both functional and aesthetically pleasing. Thank you for choosing Tile Warehouse for your tiling needs and for considering us as your first point of contact in the future. We look forward to serving you again! Best regards, Roger

“Unbelievable customer service, called a couple of times and the staff could be more helpful, helping choose grout colours and sending samples.”

Helpful Report

Hi Richard, Thank you so much for your fantastic 5-star rating of Tile Warehouse! We greatly appreciate your feedback and are delighted to hear that you were pleased with our service. Our team always strives to provide unbelievable customer service, and we're thrilled to know that we could assist you in choosing grout colors and sending samples. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Warm regards, Roger

“nice people to deal with came very quick go these for my front path”

Helpful Report

Dear John, Thank you so much for your amazing 5-star rating of Tile Warehouse! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are delighted that you found us to be nice people to deal with and that we were able to promptly assist you with your front path project. Customer satisfaction is our top priority, and we are glad we could deliver on that for you. Should you have any further needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again! Best regards, Roger

“VERY NICE COMPANY VERY QUICK DELIVERY WILL USE AGAIN IF I NEED ANY MORE PRODUCTS J.P”

Helpful Report

Dear John, Thank you so much for your outstanding 5-star rating and your positive review of Tile Warehouse! We really appreciate your feedback and are glad to hear that you had a fantastic experience with us. We are delighted that you found our company to be very nice and appreciated our quick delivery service. It's wonderful to know that we could meet your expectations. Should you need any more products in the future, we would be more than happy to assist you once again. Best regards, Alexandros

“Poor customer services and happy to sell you damaged goods. Spent over £1277 on tiles, 39 arrived damage (a third of my order) opened up a line of communication upon delivery informing tile warehouse of some initial damage, once the tiles started to properly be unpackaged an inspected it was apparent that the initial number I reported was less than half of the amount of damaged tiles delivered. Try o my dismay tile warehouse don’t want to on know anything about it. Happy to fob you off and expect you to pay full price for damaged goods. Really bad company and I would not be using again, and such a shame to have to go though the rig-moral or back and forth emailing for a company to do the right thing.”

Helpful Report

Thank you for your reply Nick, I am still in direct communication with you via email, however I do appreciate the time taken to leave a review. At the point we were notified of any damages, we were notified of 14 damaged tiles. We had offered 3 routes to rectify this issue : 1) A refund on the damaged products, 2) replacements once back in stock 3) Free of charge collection and refund. We weren't informed of any additional damages until 6 weeks later, by that point we are unable to verify the additional damages you had claimed. (As part of our T&CS we request that all damages are brought to our attention within 14 days) As you have stated 39 tiles have been damaged, as a gesture, we are happy to collect all 39 tiles from you and refund them once they have been received back. Please reach out to us to progress with a return and refund.

“Great customer service, timely delivery and product (tiles) in good condition with no broken ones.”

Helpful Report

Hi, Thank you so much for your incredible 5-star rating of Tile Warehouse! We truly appreciate your feedback and are thrilled to know that you had a great experience with us. Your comment about our great customer service, timely delivery, and the tiles being in good condition without any breakage is music to our ears! We strive to provide top-notch service and quality products to all our customers, and it's fulfilling to know that we succeeded in achieving that for you. Once again, thank you for choosing Tile Warehouse. We couldn't be more grateful for your support, and we look forward to serving you again in the future. Best regards, Roger

“We were short of a few tiles to complete a job, Oliver in customer services was fantastic... problems happen, hut it's how you deal with them and Oliver was first class.”

Helpful Report

Hi Scott, I hope you're well, Thank you for the lovely feedback! I hope your project looks as amazing as we all hope! Best wishes, Ollie

Tile Warehouse is rated 4.6 based on 754 reviews