Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.56

4.6 Rating 657 Reviews

89 %

of reviewers recommend Tile Warehouse

4.6

Based on 657 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 12th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, tiles delivered on time and look really fantastic”

Helpful Report

Hi Charlotte! Thank you for your wonderful 5-star review! We're so happy to hear that you found great prices and that your tiles were delivered on time and look fantastic. Your satisfaction is our top priority, and your kind words mean a lot to us! If you need any assistance or have questions in the future, just reach out. We can't wait to help you again soon! Best regards, Oliver Tile Warehouse Team

“An extremely good and proactive recovery by their customer service (Oliver and Alex) following the company's initial mistake in not delivering outdoor slates when stated. So ... 5/5 for customer service, following 2/5 for their delivery error.”

Helpful Report

Hi there! Thank you for taking the time to share your feedback with us. We truly appreciate your acknowledgment of our customer service team, Oliver and Alex, for their proactive recovery. We always strive to provide excellent service, and it's great to hear that it made a difference for you. We apologize for the delivery error and will work hard to ensure a smoother process in the future. Your understanding and support mean a lot to us! If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help and hope to serve you again soon! Best regards, Oliver Tile Warehouse Team

“Excellent Customer service. Good price and prompt delivery.”

Helpful Report

Hi! Thank you for your amazing 5-star review! We're so glad to hear that you experienced excellent customer service, good prices, and prompt delivery. Your satisfaction is our top priority, and your kind words motivate us to keep striving for greatness! If you need anything in the future or have any questions, don’t hesitate to get in touch. We look forward to serving you again! Best regards, Oliver Tile Warehouse Team

“Great price and delivery. Follow up customer service regarding a box of broken tiles from Oliver was excellent.”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our prices great and that you had a positive experience with our customer service regarding the broken tiles. We always strive to provide excellent support, and it’s wonderful to know it made a difference for you! If you need anything else in the future, please don’t hesitate to reach out. We’re here for you and look forward to serving you again! Best regards, Oliver Tile Warehouse Team

“Staff at Brixton branch knowledgeable and extremely helpful. Very pleased with porcelain tiles for bathroom. Beautiful tiles from them for WC. Bought kitchen floor tiles too at a bargain price. Highly recommended. Thanks guys!”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We're thrilled to hear that you had a great experience and that our team was able to assist you. It’s wonderful to know that you're pleased with your porcelain tiles and found everything you needed for your projects. Your kind words and recommendation mean a lot to us. If you ever need anything else or have questions in the future, please don't hesitate to reach out! Best regards, Oliver Tile Warehouse Team

“Samples arrived very quickly and were ss expected. I haven't ordered yet as the bathrooms are still waiting to be plastered!”

Helpful Report

Hi there! Thank you for your wonderful 5-star review! We're glad to hear that your samples arrived quickly and met your expectations. It's exciting that you're planning your bathroom renovations! If you have any questions or need assistance when you're ready to order, don’t hesitate to reach out. We're here to help and look forward to serving you again soon! Best regards, Oliver Tile Warehouse Team

“Very happy with price and delivery and quality of tiles. All excellent. Only disappointment was I’d been advised by Topps Tiles that I needed to source ‘Metro Cream’ tiles to match some existing broken tiles I was hoping to replace. This is what I ordered - and the shade of cream received is considerably lighter- so won’t match. Appreciate there’s quite a spectrum when it comes to ‘cream’, but a bit disappointing as I can’t use them.”

Helpful Report

Hi J! Thank you for your review and for sharing your thoughts with us. We're pleased to hear that you were happy with the price, delivery, and quality of the tiles. However, we’re sorry to learn about the disappointment with the shade not matching as expected. We understand that color variations can be frustrating, and we appreciate your feedback on this matter. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out. We’re here to help and hope to see you again soon! Best regards, Oliver Tile Warehouse Team

“I love my tiles. Good quality and quick delivery.”

Helpful Report

Hi Heather! Thank you so much for your amazing 5-star review! We're thrilled to hear that you love your tiles and that they met your expectations for quality and delivery speed. Your satisfaction is our top priority! If you have any questions or need anything else in the future, please don't hesitate to reach out. We can’t wait to assist you again! Best regards, Oliver Tile Warehouse Team

“Great product excellent service/delivery. Would use again”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We're thrilled to hear that you love the product and had an excellent experience with our service and delivery. Your support means the world to us! If you ever need anything else or have questions, don't hesitate to reach out. We can't wait to assist you again in the future! Best regards, Oliver Tile Warehouse Team

“Service was very efficient and staff extremely helpful would definitely recommend Tile Warehouse”

Helpful Report

Hi Gwen! Thank you for your wonderful 5-star review! We're so pleased to hear that you found our service efficient and our staff helpful. Your recommendation means a lot to us! If you have any questions or need assistance in the future, don’t hesitate to get in touch. We look forward to welcoming you back again soon! Best regards, Oliver Tile Warehouse Team

“tile warehouse offered a better price than any online suppliers myself and my wife were using two of the cheapest suppliers and when the list of materials were building I noticed ££ less for my list than my wife's, also more flexibility on my order as there were minimum amounts on some items, yes good choice great price and superb delivery options/times.”

Helpful Report

“Tile arrived quickly and unbroken, very happy with colour and size”

Helpful Report

“Exceptional customer service from Ollie”

Helpful Report

“Sample arrived quickly and well packaged.”

Helpful Report

“Excellent price, and great delivery service, will order again”

Helpful Report

Hi Daniel! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our prices excellent and enjoyed our delivery service. It means a lot to us to have your support! If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again! Best regards, Roger Tile Warehouse Team

“Very helpful & competitive. Good website”

Helpful Report

Hi Georgina! Thank you for your wonderful 5-star review! We’re delighted to hear that you found our team helpful and our website competitive. Your support truly motivates us to keep delivering the best for our customers! If you have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, Roger Tile Warehouse Team

“Great, tiles arrived as requested.”

Helpful Report

Hi Jane! Thank you for your great 5-star review! We're so pleased to hear that your tiles arrived as requested. It's always our aim to provide a smooth and satisfying experience for our customers! Should you need any assistance or have questions in the future, please don’t hesitate to get in touch. We're always here to help! Best regards, Roger Tile Warehouse Team

“Cheapest trims of this type around. Even with delivery charge.”

Helpful Report

Hi Andyman123! Thank you for your amazing 5-star review! We’re delighted to know you found our trims to be the most affordable around, even with the delivery charge. We strive to provide great value to our customers! If you have any questions or need assistance in the future, please don't hesitate to reach out. We’re always here to help! Best regards, Roger Tile Warehouse Team

“Great recomended driver was very good will use again”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're thrilled to hear that our driver provided you with great service. Your recommendation means a lot to us! If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again! Best regards, Roger Tile Warehouse Team

“Super easy and simple! The team at tile ware house are excellent and no hassle”

Helpful Report

Hi Alex! Thank you for your amazing 5-star review! We're thrilled to hear that you found the process super easy and enjoyed the service from our team. Your feedback is truly appreciated! If you need anything else or have questions in the future, don’t hesitate to reach out. We're always here to help! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 657 reviews