Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.51

4.5 Rating 420 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the excellent service received from Tile Warehouse- my tiles were delivered very quickly and efficiently. Many thanks. 🙏🏻”

Helpful Report

Hi A, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you were impressed with our efficient service and speedy delivery. It’s always our goal to ensure you receive your tiles promptly! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here for you! Thanks again for choosing Tile Warehouse! 🙏🏻 Best regards, Roger Tile Warehouse Team

“Tiles were as described Good price Quick delivery Very happy Thankyou”

Helpful Report

“Perfect tiles and colour for my little job which arrived quickly. Such a shame they were not packed sufficiently causing tiles in the bottom of box to break”

Helpful Report

Hi Vivienne, Thank you for your review and for taking the time to share your experience. I’m glad to hear that the tiles and colour were perfect for your project and that your order arrived quickly. I truly apologise for the damage caused by insufficient packing. It's disappointing to learn about the broken tiles in your shipment, which should not have happened. We will review our packing processes to ensure this doesn’t occur in the future. Your feedback is essential for us to improve. If there's anything more we can assist you with, please don’t hesitate to reach out. Best regards, Roger Tile Warehouse Team

“Excellent service and value for money. The tiles - Pronto Swanworth Calacatta marble effect LVT for a bathroom floor - look lovely but were not as easy to install as the YouTube videos suggest, because the floor area is small and contains some awkward angles as well as pipes up to a radiator around which the tiles had to be cut and fitted. There were some 'Do's and Don'ts' on the cardboard casing for the tiles (2 boxes of 10 tiles each) but no instructions inside about e.g. cutting the tiles, which would have helped.”

Helpful Report

Hi MLS, Thank you for your fantastic 5-star review! We’re delighted to hear that you’re happy with the Pronto Swanworth Calacatta marble effect tiles. They truly do add a lovely touch to any space! We appreciate your feedback on the installation process; we understand that working with smaller areas and complex layouts can be challenging. We’re always looking to improve our resources, and your suggestion for clearer instructions inside the packaging is noted. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help! Thank you for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Very good prices, high quality products and extremely effective and polite customer services! I’ve highly recommend their services.”

Helpful Report

Hi Lyudmil, Thank you for your incredible 5-star review! We’re thrilled to hear that you found our prices to be very good and that you’re happy with the quality of our products. It’s wonderful to know that our customer service made a positive impression on you! If you ever need assistance in the future, please don’t hesitate to reach out. We’re here to help you! Thanks for highly recommending us! Best regards, Roger Tile Warehouse Team

“well all delivered on time broken ones replaced now fitted in my bathroom realy pleased with the tiles and the delivery no problems”

Helpful Report

Hi Mick, Thank you for your wonderful 5-star review! We're so glad to hear that everything was delivered on time and that we were able to replace any broken tiles promptly. It's fantastic to know you’re pleased with the tiles now fitted in your bathroom! If you have any more questions or need assistance in the future, don’t hesitate to reach out. We’re here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“I had a delivery and 60% of my tiles where broken once I opened the box Luckily I had cuts so I managed to do the job out of 25 tiles delivered only 11 tiles where not damaged”

Helpful Report

Hi there, Thank you for your review and for bringing this to our attention. I’m truly sorry to hear that a significant number of your tiles arrived damaged. That’s understandably frustrating and not what we expect for our deliveries. I’m glad to hear you managed to complete your job with the remaining tiles, but we will investigate this incident with our shipping team to prevent similar occurrences in the future. Your feedback is invaluable in helping us refine our processes. I have asked the customer service team to make contact in regards to supporting you with this issue. If you have any further concerns or need assistance, please feel free to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“perfect tiles, first time installer, online help sorted all my questions about edges and grout amounts, tiled my outside steps and porch for £300”

Helpful Report

Hi Bodjitt, Thank you for your amazing 5-star review! We're so pleased to hear that you found the perfect tiles and that our online help was able to assist you throughout your first installation. It’s fantastic to know that you tackled your outside steps and porch successfully! If you have any more questions or need help in the future, just give us a shout. We can't wait to see what you create next! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Service was awful. Selected delivery day as Thursday. Heavy pallet delivery so need to be at home as drop off is kerbside only. Waited in all day. Nothing. Called them and was told there was a logistics issue that they'd known about all day but no one had thought to update me. Was promised Friday morning delivery instead. Morning slot missed. Delivery arrives at 12.35. WRONG tiles - order picking messed up at warehouse! The was promised Saturday morning. Waited in all morning. Nothing. No way to chase until Monday morning. Correct tiles finally arrive on FOURTH DAY of waiting at home for them. The only compensation I was offered for this wad refund of delivery fee, which I had to ask for - was not openly offered. The logistics chain Tile Warehouse use seems to be full of sub contracting out and very messy so I would avoid the risk of you are unable to easily be at home for days on end waiting for delivery. Also, see photo of how the first (incorrect) delivery arrived to me. FRAGILE tiles!”

Helpful Report

Hi there, I sincerely apologise for the numerous issues you've faced with your delivery. It’s clear that our logistics fell short of your expectations, and I understand how frustrating it must have been to wait at home without updates. This is not the level of service we aim to provide. It was a national failure with our carriers computer system however we are responsible for the failure to pick the correct products on your order. Thank you for bringing these matters to our attention. We take your feedback seriously and will review our processes to ensure better communication and accuracy in the future. While I regret the inconvenience you've experienced, I appreciate your patience throughout this ordeal. The vast majority of our customers get the right product at the right time as our reviews testify so this makes your experience of great importance to us. If there's anything more we can do to assist you or improve your experience, please let us know. Best regards, Roger Tile Warehouse Team

“Good value and tiles arrived very quickly.”

Helpful Report

Hi Cherry, Thank you for the fantastic 5-star review! We're delighted to hear that you found great value in our tiles and that they arrived quickly. Your satisfaction is our top priority, and it’s always nice to know we’ve hit the mark! If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Arrived quickly and was as described”

Helpful Report

Hi William, Thank you so much for your excellent 5-star review! We're thrilled to hear that your order arrived quickly and was just as you expected. Your satisfaction is our top priority, and it’s fantastic to know we lived up to your expectations! Should you need any assistance or have any questions in the future, feel free to reach out. We can’t wait to serve you again! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“1st class service - Thank you 🤩”

Helpful Report

Hi Rebecca, Thank you so much for the wonderful 5-star review! We're absolutely thrilled to hear that you received first-class service. Your satisfaction means everything to us, and it’s rewarding to know we met your expectations! If you need any assistance in the future or have any questions, please don’t hesitate to reach out. We look forward to serving you again! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“First class service”

Helpful Report

Hi William, Thank you for the fantastic 5-star review! We're overjoyed to hear that you experienced first-class service with us. Your satisfaction is what we strive for every day, and it’s wonderful to know we delivered! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“So easy to place order and delivery very fast. Did have some issues with some of the tiles but after speaking with customer services the problem was resolved in no time. Would especially like to say a big thank you to Alexandros in customer services who we feel went above and beyond to resolve our tile issue. A big thumbs up and will definitely use again.”

Helpful Report

Hi Martin, Thank you for the amazing 5-star review! We're thrilled to hear that you found ordering easy and that your delivery was fast. It's fantastic to know that our customer service team was able to address your tile issue swiftly. A special shout-out to Alexandros for providing exceptional service really means a lot to us! Your kind words and support are greatly appreciated. We can’t wait to serve you again in the future! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“We had a delivery where 3 boxes were damaged in transit, spoke to customer services with photos and 3 furthermore w were sent out the same day and received the following day, cannot recommend them enough, customer services was so easy to deal with in every way”

Helpful Report

Hi Susan, Thank you for your wonderful 5-star review! We’re thrilled to hear that our customer service team was able to resolve the delivery issue promptly and efficiently for you. Your satisfaction means the world to us, and we're grateful for your recommendation. If you need anything further, don’t hesitate to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Great delivery, and communication throughout.”

Helpful Report

Hi Enri, Thank you for your fantastic 5-star review! We’re so pleased to hear that you had a great delivery experience and that our communication met your expectations. Your feedback is invaluable to us, and if you need any further assistance or have questions in the future, don’t hesitate to get in touch! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Amazing product and speedy delivery, great value for money.”

Helpful Report

Hi James, Thank you for your fantastic 5-star review! We're delighted to hear that you love the product and that the delivery was speedy. Providing great value for money is our goal, and it's wonderful to know we met your expectations. If you have any questions or need assistance in the future, just let us know! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Very useful service. Definitely worth ordering a sample as they are very reasonably priced and arrived quickly.”

Helpful Report

Hi there, Thank you so much for your amazing 5-star review! We're delighted to hear that you found our service useful and that the samples arrived quickly. We strive to offer reasonably priced options, and it's great to know that you found value in ordering a sample. If you have any questions or need further assistance, feel free to reach out anytime! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“No problems apart from one chipped tile arrived on time packed well good quality tile would recommend”

Helpful Report

Hi John, Thank you for your 4-star review! We're glad to hear that your tiles arrived on time and were well packed. We appreciate your feedback regarding the chipped tile and will look into this to ensure better quality in the future. It’s great to know you would recommend us, and we’re here if you need anything else! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Ordereing process straightforward. Delivered on time. Great value.”

Helpful Report

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you found the ordering process straightforward and that your delivery was on time. Great value is what we aim for, and it's wonderful to know we hit the mark for you. If you need any assistance in the future, please don’t hesitate to reach out! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 420 reviews