Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.57

4.6 Rating 738 Reviews

90 %

of reviewers recommend Tile Warehouse

4.6

Based on 738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good product at a great price, quick delivery as well will use again when needed”

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“Quick to despatch the sample tiles. Excellent service.”

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“Second time I've purchased from tile warehouse and will be my go to place in the future, great prices and fast delivery.”

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“Speedy delivery and competitive price.”

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“Speedy sample delivery and excellent website. Very pleased with the quality of the products and the friendly and helpful customer service.”

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“Nice tiles”

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“Excellent service from start to finish! Very pleased that the driver even delivered the pallet into the driveway. Would definitely recommend and use again! Although we have not unpacked the tiles I’m sure they will be fine!”

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“Very good product”

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“Order did not arrive at which time they sent the item out again so was over two weeks before delivery and then it was damaged. Have not got time to mess about trying for a refund.”

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“Quick and efficient service. Tiles are just as described.”

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“Purchased the sage metro tile. Unfortunately badly damaged in transit and less than a quarter of the amount could be used. Phoned customer service and replacements were despatched that same day. Second batch arrived much more securely wrapped. Even so some tiles had broken corners but we had enough to do the job comfortably. Other than that tile seems to be good quality and consistent across all tiles. Happy customer. Alexandros was excellent to deal with.”

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“Nice tiles. There was a problem with the delivery date meaning I was waiting longer than expected for delivery, but when I enquired the customer services manager Oliver resolved this and arranged a next day pre 12 deĺivery no extra cost, and tracked this through to delivery with phone calls, so pleased with this service.”

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“Good product range and fair prices.”

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“Both dean and Oliver were very helpful right from the beginning of my inquiry. When trying to place my order Oliver talked me through it, about how many I would need, and kept me informed of delivery. Which was less than 24 hrs. I would highly recommend this company. Thank you”

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“Received 30 tiles . Looked closely inside the box and although bubble wrapped found that at least 6 tiles were damaged.”

Helpful Report

Hi Alan, Thank you for taking the time to share your feedback. I'm sorry to hear that several tiles arrived damaged despite the careful packaging. We strive to ensure our products reach you in perfect condition, and your experience is important to us. I will make sure your concerns are addressed with our shipping team to prevent this from happening in the future. If you contact the customerservice@tilewarehouse.co.uk team, i am sure they will sort replacements for you or refund if you managed to use them as cuts. If there's anything we can do to assist you further, please don't hesitate to get in touch. Best regards, Oliver Tile Warehouse Team

“Easy to order and quick delivery.”

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“The service was absolutely fantastic, the tiles arrived promptly and the delivery driver was amazing and helpful.”

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“Brilliant”

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Hi Vince! Thank you for your brilliant 5-star review! We’re so glad to hear you had a positive experience with us. Your kind words truly inspire our team to keep delivering top-notch service! If you need anything in the future, don’t hesitate to reach out. We’re always here to help! Best, Oliver Tile Warehouse Team

“Fast delivery sadly pallet broken so bottom tile was broken. As luck would have it I had ordered three extra tiles so didn’t have an impact on tiler laying floor. After paying £30.00 delivery a bit disappointed”

Helpful Report

Hi June! Thank you for your 5-star review! We appreciate your feedback and are glad to hear that you had extra tiles on hand to keep your project on track. We understand that a broken pallet can be disappointing. Your insights help us improve. If there's anything we can do to assist you further, please don't hesitate to reach out! Best regards, Oliver Tile Warehouse Team

Tile Warehouse is rated 4.6 based on 738 reviews