Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.50

4.5 Rating 347 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time and carefully dropped off. Would order again if needed.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that your order has arrived on time, and was carefully dropped off without issue. If you require any assistance with a future project, please do not hesitate to contact us on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“I have never received my order.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear of the issues surrounding your recent purchase with ourselves. So we can look to resolve your issue, could you please contact us via email at customerservice@tilewarehouse.co.uk . Or if you prefer we can be contacted by phone on 0800 138 1668.

“Ordered a tile sample months ago, it never arrived, money was taken”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear of the issues surrounding your recent sample purchase with ourselves. So we can look to provide a resolution to this matter could you please, either email into us at customerservice@tilewarehouse.co.uk. Or is you prefer we can be called on 0800 138 1668.

“Ordered samples, arrived very quickly and well packaged. Very impressed,loved the tiles, will definitely order a big batch.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with our sample tiles and the quick well packaged delivery service we provide. As a company our aim is to always provide excellent customer service to our customer’s, so it is great to hear that you were happy with the service we provided, and that you will be looking to make a future purchase. If you would like to contact us with any further information, we can be contacted on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“This was only a smaple so not much to review!”

Helpful Report

“The tiles were delivered safely and quickly, but there was some confusion about the delivery date. An email from Tile Warehouse received Monday, March 13th, 2023 indicated that the tiles were on their way with a delivery date of Thursday, March 16th, 2023 which was acceptable to me. Tuesday, March 14th, 2023 morning I received a message indicating that the tiles would be received Tuesday, March 14th, 2023 and that if this was not acceptable to rearrange delivery. I did so by requesting the delivery be put back to Thursday, March 16th, 2023. The delivery arrived Tuesday, March 14th, 2023, totally ignoring my request for a delay of the delivery, but fortunately, I arrived back home early and was able to accept the delivery. My mark of four stars would have been five stars if it had not been for this confusion.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear of the issues surrounding your recent purchase with ourselves. As a company, we do aim to make sure all of our customer's receive their orders on their chosen date, however this can sometimes change. I hope that next time you shop with us the service provided is of a five-star nature

“Never received tiles”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear that your order did not arrive, So we can look into this issue for you, could you please contact us via email at customerservice@tilewarehouse.co.uk On receipt of your email we will of course look to help you out.

“Fast delivery, efficient, unexpected water problem in road no problem for deliverer.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse As a company we always aim to provide great service. I am happy to hear your delivery arrived quickly and efficiently

“Many thanks for great service, all your tiles so expertly packed arrived intact and on time ,the price was good and we will be returning to you soon for more tiles Mary Chacon”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. As a company we always aim to provide great service. I am happy to hear your delivery arrived quickly and you were happy with both the quality and price. If you require any assistance with your future purchases, please do contact us on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

“Lovely product and brilliant servce”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with our prompt service and lovely tiles, we offer as a company.

“Prompt and tile we'll packaged”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with our prompt service and well packaged tiles, we offer as a company.

“Fantastic being able to order free samples, this is a great service.”

Helpful Report

Thank you so much for your 5-star rating of Tile Warehouse! We're really happy to hear that you're satisfied with our free sample ordering service.

“Despite no delivery on the arranged day due to poor weather, notification as to when I can expect my tile sample to be received from the carrier still not known. Unable to place any order until that is received and I can arrange a tiler.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am sorry to hear of the issues surrounding your recent purchase with ourselves. As a company, we do aim to make sure all of our customer's receive their orders without issue. So we can look into your issue in more detail, could you please email into us at customerservice@tilewarehouse.co.uk

“Website was easy to navigate, samples arrived very quickly and well packaged, no damage, best prices price I could find and believe me, I shopped everywhere, I've placed my order and will be coming back for my next project”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with our ranges and the prices we offer. As a company our aim is to always provide excellent customer service to our customer’s, so it is great to hear that you were happy with the service we provided.

“very speedy service”

Helpful Report

Thank you for taking the time to leave us a review, it means a lot! If you do have any questions, please do call our team.

“Very good service & quick delivery”

Helpful Report

Thank you for your great review! if you do need any questions answering, please do give our team a call.

“Love the tiles . Disappointed with deliveries hiding the cracked box ( ouch and naughty drivers) but warehouse sent me a full box . Thanks”

Helpful Report

Thank you for the review! if you do have any questions, please do give our team a call. We have of course raised the delivery issue, so thank you for that feedback.

“REALLY QUICK HELPFUL SERVICE ,TO HAVE SOME SAMPLES REALLY HELPED i WAS ABLE TO PUT THEM IN SITU ,NEARLY READY TO ORDER NOW !”

Helpful Report

Thanks for the great review! A sample can be a great tool to help visualise the look before you purchase. If you need any assistance from our team prior to your full purchase, do give us a call.

“Excellent service, tile is beautiful, delivered by friendly helpful guy”

Helpful Report

Thank you for such a wonderful review! We will certainly pass on your feedback to our courier partner too. If you do have any questions, please do call our team.

“I requested three free samples which arrived promptly and well packed.”

Helpful Report

Thank you for taking the time to write a review, about your experience with Tile Warehouse. I am happy to hear that you were impressed with the sample service we provide. If you would like to contact us with any further information, we can be contacted on 0800 138 1668 or via email at customerservice@tilewarehouse.co.uk

Tile Warehouse is rated 4.5 based on 347 reviews