Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.53

4.5 Rating 518 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 518 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great compamy to deal with. Website is easy to navigate. Good choice of tiles and very reasonably priced. Arrived safely and well packaged. Fast delivery.”

Helpful Report

Hi Elizabeth, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our website easy to navigate and appreciated our selection of tiles at reasonable prices. It’s great to know that your order arrived safely and was well packaged, and we’re glad you had a fast delivery experience! If you need any assistance or have questions in the future, feel free to reach out. We’re always here to help! Thanks for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Exactly as ordered and on time”

Helpful Report

Hi there! Thank you for your fantastic 5-star review! We’re thrilled to know that your order was exactly as you expected and arrived on time. Your satisfaction is our mission, and it's wonderful to hear we hit the mark! If you need anything in the future or have any questions, please feel free to reach out. We're always here to assist! Best regards, Roger Tile Warehouse Team

“Excellent service”

Helpful Report

Hi there! Thank you so much for your amazing 5-star review! We're delighted to hear that you experienced excellent service with us. Providing top-notch support is our priority, and it's wonderful to know that we've made a positive impression! If you need anything in the future or have any questions, please don’t hesitate to get in touch. We're always here to assist! Best regards, Roger Tile Warehouse Team

“Good quality tiles very happy”

Helpful Report

Hi there! Thank you for taking the time to leave us a 5-star review! We’re thrilled to hear that you’re happy with the quality of our tiles. Your satisfaction is our top priority, and it’s wonderful to know we've met your expectations! If you have any questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help! Best regards, Roger Tile Warehouse Team

“Quality tile. Fast delivery👍”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our tiles to be of high quality and that the delivery was fast. We're committed to providing the best products and service, and it's fantastic to know we've met your expectations! If you need anything else or have questions in the future, please don't hesitate to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“Delivery was poor, it wasn't delivered where I instructed, I had to carry it through the house when it was supposed to be delivered at the back gate. Other than that I was happy with the purchase, I would have given a higher rating if it was delivered where I had instructed.”

Helpful Report

Hi, Thank you for your review and for sharing your delivery experience with us. Unfortunately, any change from the standard delivery to the kerbside is at the discretion of the driver and his ability to get to the rear of your property in his large delivery vehicle. We're glad to hear that you were happy with your purchase overall! Your feedback is invaluable to us, and we appreciate your understanding. If you have any questions or need further assistance, please don't hesitate to reach out. Best regards, Roger Tile Warehouse Team

“Have not put the tiles down yet but am hoping they go down and look as good as the service I had from the tile warehouse as it was a very good helpful and prompt service”

Helpful Report

Hi Donna! Thank you for your fantastic 5-star review! We're thrilled to hear that you were pleased with the service at Tile Warehouse. It's always our aim to provide helpful and prompt support to our customers. We're looking forward to seeing how your tiles turn out once they're down! If you have any questions or need any assistance along the way, feel free to reach out. We're here to help! Best regards, Roger Tile Warehouse Team

“Good service and fast delivery.”

Helpful Report

Hi Connor! Thank you for your great 4-star review! We're glad to hear that you experienced good service and fast delivery. Your feedback means a lot to us and helps us strive for even better experiences in the future. If you have any questions or need further assistance, please feel free to reach out. We’re here for you and look forward to helping you again soon! Best regards, Roger Tile Warehouse Team

“A good price & exactly the tile we wanted, that we couldn't find anywhere else.”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're thrilled to hear that you found the perfect tile at a great price with us. It's always our goal to provide unique options that meet our customers' needs, and we're glad we could help you succeed in your search! If you have any questions or need further assistance, feel free to reach out. We're always here to help and look forward to serving you again! Best regards, Roger Tile Warehouse Team

Hi there! Thank you for your awesome 5-star review! We’re so happy to hear that you found the tile you were looking for at a great price. It’s always a pleasure to provide our customers with those hard-to-find options! If you need any assistance or have more questions in the future, just let us know. We’re here to help and look forward to seeing you again! Best regards, Roger Tile Warehouse Team

“I have only ordered cut samples so far but really fantastic quality and really well packed fast delivery! I have chosen a tile and will be putting my order in as soon as I have taken the old floor up 😃”

Helpful Report

Hi there! Thank you so much for your wonderful 5-star review! We're delighted to hear that you loved the quality of the cut samples and that the delivery was fast and well-packaged. It’s exciting that you’ve chosen your tiles! If you have any questions or need assistance as you get ready to place your order, don’t hesitate to reach out. We’re here to help and can’t wait to assist you further! Best regards, Roger Tile Warehouse Team

“BRILLIANT BLACK AND WHITE”

Helpful Report

Hi Paul! Thank you for your fantastic 5-star review! We're over the moon to hear that you're loving the brilliant black and white tiles! Your satisfaction is our top priority, and it’s great to know we hit the mark for you. If you have any questions or need assistance down the road, just give us a shout. We’re always here to help and can’t wait to serve you again! Best regards, Roger Tile Warehouse Team

“I have already sent a review regarding my tile sample. The tile wasn't suitable for what I was looking for unfortunately. Thank you for trying. I will keep looking.”

Helpful Report

Hi Judith! Thank you for your review! We're sorry to hear that the tile sample wasn't the right fit for your project. We appreciate your feedback and understand that finding the perfect match can take time. If you need any assistance in your search or have any questions, please don’t hesitate to reach out. Wishing you the best of luck in your tile hunt! Best regards, Roger Tile Warehouse Team

“Samples sent very promptly. U nfortunately the builder said they would not be suitable for what I needed them for.”

Helpful Report

Hi Rachel! Thank you for your 4-star review! We're glad to hear that the samples were sent out promptly. We're sorry to learn they didn't meet your builder's needs, but we appreciate your understanding. Your feedback is important to us, and we're here to help if you need any further assistance or alternatives in the future. Looking forward to serving you again! Best regards, Roger Tile Warehouse Team

“Excellent service from Tile Warehouse. Only needed 4 quarry tiles. Delivered, safely packaged within 4 working days. Couldn't have got the car out for the shipping fee.”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We’re thrilled to hear you received excellent service and that your quarry tiles were delivered safely and promptly. It’s great to know that you found our shipping option convenient too! If you need anything else or have any questions in the future, feel free to reach out. We’re here to help and look forward to serving you again! Best regards, Roger Tile Warehouse Team

“Prompt dispatch. Package was well wrapped with plenty of wadding to prevent damage. The tiles that I ordered to place in a concealed spot were not the same hard glazed Quarry Tiles that I had used in lobby around 40 years ago, but were adequate to the job in hand. I only required 9 tiles for the job, but ordered 12 (just in case). Despite all the care taken by yourselves in packaging 3 of the tiles were broken and 2 of the remaining were chipped. Fair enough I completed the job and am satisfied.”

Helpful Report

Hi Roger! Thank you for your thoughtful 4-star review! We're pleased to hear that your order was dispatched promptly and that the packaging was well done to protect your tiles. I’m sorry to learn that some tiles arrived damaged despite our efforts. We appreciate your understanding and are glad to know that they were adequate for your project. If you have any concerns or need further assistance, please don’t hesitate to reach out. We're here to help and hope to serve you again in the future! Best regards, Roger Tile Warehouse Team

“Tiles look great however all the boxes where damaged and falling apart so had to be very careful when removing from the pallet. Ordering, payment and delivery all good.”

Helpful Report

Hi JB26O! Thank you for your thoughtful 4-star review! We're glad to hear that you love the look of the tiles and that the ordering, payment, and delivery processes went smoothly. We apologise for the condition of the boxes upon arrival and appreciate your caution in handling them. Your feedback is valuable to us, and we’ll make sure to look into this issue! If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help and look forward to serving you again! Best regards, Roger Tile Warehouse Team

“Very happy with tiles . The tiler could not believe the price considering quality of the product”

Helpful Report

Hi Pat! Thank you for your fantastic 5-star review! We're so happy to hear that you're very happy with your tiles and that your tiler was impressed by the quality relative to the price. It's wonderful to know we could provide you with such a great experience! If you have any questions or need further assistance, don't hesitate to reach out. We can't wait to help you again in the future! Best regards, Roger Tile Warehouse Team

“Tiles are great, look better than what we expected. Delivery was prompt, and the driver was very helpful”

Helpful Report

Hi Steven! Thank you so much for your wonderful 5-star review! We’re delighted to hear that the tiles exceeded your expectations and that the delivery process went smoothly. Our team always aims to provide helpful service, and it’s great to know that it made a positive impact on your experience! If you need any further assistance or have any questions, feel free to reach out. We look forward to serving you again! Best regards, Roger Tile Warehouse Team

“Great quality tiles despatched promptly.”

Helpful Report

Hi there! Thank you for your outstanding 5-star review! We're so pleased to hear that you found our tiles to be of great quality and that your order was dispatched promptly. Your satisfaction is incredibly important to us and your kind words truly inspire our team. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again! Best regards, Roger Tile Warehouse Team

“Great price, quick and efficient delivery”

Helpful Report

Hi there! Thank you for your amazing 5-star review! We're thrilled to hear that you found our prices great and that your delivery was quick and efficient. Your feedback truly motivates us to keep up the hard work! If you need anything else or have any questions, don't hesitate to reach out. We look forward to having the opportunity to serve you again! Best regards, Roger Tile Warehouse Team

“Love my tiles. All as promised.”

Helpful Report

Hi Anna! Thank you for your wonderful 5-star review! We’re delighted to hear that you love your tiles and that everything was as promised. Your satisfaction is our top priority, and your feedback truly makes our efforts worthwhile. If you ever need anything in the future or have questions, feel free to reach out. We look forward to serving you again! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 518 reviews