Tile Warehouse Reviews

Name: Tile Warehouse
Address: Thorpe Way, Grove Park, Leicester, Thorpe Way, Grove Park, Leicester, Leicestershire
Rating: 4.51

4.5 Rating 419 Reviews

89 %

of reviewers recommend Tile Warehouse

4.5

Based on 419 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Tile Warehouse:

Tile Warehouse is all about making tile buying easy. Launched in early 2022, we are passionate about everything to do with tiles and making it as easy as possible for you to find the right tiles to help transform your home.

Part of the UK’s largest tile buying group, our low cost, online only operating model enables us to bring you the best quality tiles at the lowest possible prices, together with a wide range of trade quality tools and accessories.

We haven’t just stopped there. The Tile Warehouse website is packed full of helpful tiling tips and techniques to give you the confidence you need to tile the interior as well as exterior of your home yourself.

Tile Warehouse also offers a dedicated sample service so you can try before you buy; a Tile Visualiser that allows you to picture how your chosen tiles would look in your home; a Tile Calculator that tells you how many tiles you will need for your room together with free delivery on all orders over £300.

Achieve the look you want for less with Tile Warehouse.

Visit Website

Phone:

0800 138 1668

Email:

customerservice@tilewarehouse.co.uk

Location:

Thorpe Way, Grove Park, Leicester,
Thorpe Way, Grove Park, Leicester
Leicestershire
LE19 1SU

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Tile Warehouse 4 star review on 13th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website and easy to order.”

Helpful Report

Thank you so much for your 5-star rating of Tile Warehouse. We're thrilled to hear that you found our website great and the ordering process easy. Your kind feedback is highly appreciated, and we hope to serve you again in the future. Thanks again for choosing Tile Warehouse!

“Easy to use web site and excellent delivery scheduled”

Helpful Report

Hi Brian, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to use and that your delivery scheduling went smoothly. It's great to know we’re meeting your expectations! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We're always happy to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Well made tiles at an excellent price. My only reservation is the use of tile visualiser, it gives you an idea of colour but is not accurate . May not be tile warehouse fault”

Helpful Report

Hi there, Thank you for your thoughtful 4-star review! We’re delighted to hear that you found our tiles well made and priced excellently. Your insight about the tile visualiser is invaluable, and we truly appreciate your feedback. We understand how important it is to have an accurate representation when making such decisions and will certainly keep your comments in mind as we look to improve. If there’s anything more we can assist you with or if you have further suggestions, please don’t hesitate to reach out. We’re here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Poor colour shown on website”

Helpful Report

Hi there, Thank you for your feedback and for taking the time to share your experience. We're sorry to hear that the colors displayed on our website didn't meet your expectations. We strive to provide accurate representations, and it's disappointing to know we fell short in this instance. Your comments are important to us and will be taken into account as we continuously work on improving our product images and descriptions. If there's anything more we can assist you with or if you have further concerns, please don’t hesitate to reach out. Thanks again for your input! Best regards, Roger Tile Warehouse Team

“I never received it. It said posted through the ether box but must have been at a different address”

Helpful Report

Hi Nicola, I’m really sorry to hear that you didn’t receive your order and that it seems to have been delivered to the wrong address. That must be incredibly frustrating, and I completely understand your disappointment. We rely heavily on our shipping partners to ensure timely and accurate deliveries, and it’s clear we missed the mark in this instance. Your feedback is important to us and I will make sure it gets reported so we can work on improving our services. We have arranged new samples to be sent that should be with you tomorrow. If you need assistance or have any more questions, please don’t hesitate to reach out to our customer support team. We’re here to help. Best regards, Roger Tile Warehouse Team

“Wrong tiles sent initially and some broken, but dealt with promptly and got correct ones 2 days later. Otherwise would have given 5”

Helpful Report

Hi Nicola, Thank you for taking the time to share your feedback. I’m sorry to hear about the mix-up with your tiles and the inconvenience caused by receiving some broken items. It’s great to know that our team was able to address the issue quickly, but I understand how this could have affected your overall experience. Your comments are important to us as we strive to improve our processes and ensure a seamless experience for all our customers. If there's anything else we can assist you with or if you have any further concerns, please don’t hesitate to get in touch. Thank you for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“The tiles were delivered by very courteous delivery people and my tiles are really lovely!”

Helpful Report

Hi there, Thank you for your wonderful 5-star review! We're so pleased to hear that our delivery team provided courteous service and that you’re enjoying your lovely tiles. Your satisfaction means the world to us! If you have any questions or need anything else in the future, please feel free to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“order was easy delivery was on time and all materials ordered in good order”

Helpful Report

Hi David, Thank you for your excellent 5-star review! We're delighted to hear that you found our ordering process easy and that your delivery arrived on time with everything in good order. Your satisfaction is our top priority, and we're glad we could meet your expectations. Should you have any questions or need assistance in the future, please don’t hesitate to get in touch. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Unfortunately item was never delivered DX company didn't seem able to manage to deliver!”

Helpful Report

Hi Dian, I’m really sorry to hear that your item was never delivered, and I understand how frustrating this situation must be for you. It's certainly disappointing when delivery issues arise, and we appreciate you sharing your experience. We rely on our delivery partners to ensure items reach our customers in a timely manner, and I will escalate your feedback to their team however i noticed that a house number was missing from your order. That being said, your comments are vital in helping us improve our services and communication overall. I understand you have been in contact with the customer service team and they are sorting a redeliver for you. If there’s anything more we can do for you or any other concerns you have, please feel free to get in touch. Best regards, Roger Tile Warehouse Team

“Porcelain tiles arrived on palette on time. No defects. Very happy.”

Helpful Report

Hi Harry, Thank you for your wonderful 5-star review! We're thrilled to hear that your porcelain tiles arrived on time and without defects. Your satisfaction is what we strive for, and we're glad we could deliver! If you ever have any questions or need assistance, don’t hesitate to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Olivier was excellent. Thank you”

Helpful Report

Hi Ian, Thank you for your fantastic 5-star review! We're thrilled to hear that Olivier provided you with excellent service. Your feedback truly means a lot to us. If you ever need assistance in the future, don’t hesitate to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Quick service and kept me updated on delivery time.”

Helpful Report

Hi Pryderi, Thank you for your fantastic 5-star review! We're so glad to hear that you experienced quick service and appreciated our updates on delivery time. Keeping our customers informed is a priority for us, and it’s great to know you felt supported throughout the process. If you have any further questions or need assistance in the future, feel free to reach out anytime. We're always here to help! Thanks once again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Great service - would have given 5/5 if delivery had been a wee bit cheaper.”

Helpful Report

Hi Ange, Thank you for your wonderful 4-star review! We’re pleased to hear that you had a great experience with our service. We always strive to provide the best for our customers, and your feedback is invaluable to us. We understand that delivery costs can be a concern, and we’re constantly looking for ways to improve our services. We do already subsidise our actual delivery cost to support customers however your comments will certainly be taken into consideration as we aim to enhance our offerings. If you have any further questions or need assistance, feel free to reach out anytime. We're here to help! Thanks once again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“The tiles I bought were Swanworth Calacatta marble luxury vinyl tiles. As they are packed in boxes of 10, I needed two boxes for 2.5 sq mtrs to cover an irregularly shaped floor, so they were relatively expensive. Fitting involved a lot of cutting, including to fit round pipes up to a wall radiator, and this was not easy given the thickness of the tiles and fact that they are 'floating' rather than glued to the surface beneath them. Luckily my builder was skilled and the floor now looks great. Service from Tile Warehouse was excellent, with good telephone response to queries and next day delivery.”

Helpful Report

Hi, Thank you for your fantastic 5-star review! We’re thrilled to hear that you’re satisfied with your Swanworth Calacatta marble luxury vinyl tiles and that they’ve transformed your floor beautifully. It sounds like you had quite the task fitting them, and we're glad your skilled builder was able to make it work! We also appreciate your kind words about our service and quick delivery. If you ever have questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Excellent service and product”

Helpful Report

Hi Nigel, Thank you so much for your excellent 5-star review! We’re delighted to hear that you were pleased with both our service and the product quality. Your satisfaction means the world to us! If there's anything more we can assist you with or if you have any questions, please don’t hesitate to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Lovely tiles just what we were looking for at a very good price. Some did arrived damaged but they replaced them no problem.”

Helpful Report

Hi Katherine, Thank you for your lovely 5-star review! We’re thrilled that you found the perfect tiles at a great price. Your satisfaction is our priority, and we're glad we could address the issue with the damaged tiles promptly. If you need any further assistance or have any questions, don’t hesitate to reach out. We're here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“One of the exterior Red tiles on my doorstep had fallen off & broke into pieces. So I ordered a sample to replace it. Happy with the service but on arrival sadly the Red Tile sample didn’t match the Red tiles on my Doorstep which May have faded over the years.”

Helpful Report

Hi George, Thank you for your thoughtful 4-star review! We’re glad to hear that you were happy with our service during your order process. We understand how important it is for the tiles to match perfectly, and we're sorry to hear that the sample didn't align with your existing tiles. Fading can certainly affect the appearance over time. If you have any further questions or need assistance, please reach out. We're here to help and want to ensure you find the right match! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Ordered 2 sample type hassle free. Quick delivery and great looking products. About to order for our bathroom.”

Helpful Report

Hi Andy, Thank you for your fantastic 5-star review! We’re so pleased to hear that your experience with ordering samples was hassle-free and that you were impressed with our quick delivery and product quality. It’s great to know you’re looking forward to ordering for your bathroom! If you have any questions or need further assistance, just let us know. We’re here to help every step of the way! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“No updates on my tile delivery. Had to chase the day it was suppose to arrive in the afternoon to then be told that nothing has left the warehouse and that I won’t be received my goods till the following week. Lack of communication for this firm is terrible”

Helpful Report

Hi there, I’m really sorry to hear about your experience with your tile delivery. It’s frustrating when communication breaks down, and I completely understand why you would be upset. We strive to keep our customers informed every step of the way, and it’s clear we fell short in this instance. I appreciate you bringing this to our attention, and I will make sure your concerns are passed on to our team so that we can work on improving our communication processes. Your feedback is vital in helping us enhance our service, ensuring that this kind of situation doesn’t happen again in the future. If there's anything more we can do to assist you, please feel free to reach out. Best regards, Roger Tile Warehouse Team

“Ordering was quick and easy. Good price. Great communication. Quick delivery. Will definitely use Tile Warehouse again.”

Helpful Report

Hi there, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found the ordering process quick and easy, enjoyed our competitive prices, and appreciated our communication and quick delivery. Your support means everything to us! If you have any questions or need assistance in the future, please feel free to reach out. We're always here to help! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

“Excellent”

Helpful Report

Hi there, Thank you for your excellent 5-star review! We're thrilled to know that you had a great experience with us. Your satisfaction is our top priority, and your kind words truly motivate us to keep improving. If you ever need anything in the future, don’t hesitate to reach out. We're always here for you! Thanks again for choosing Tile Warehouse! Best regards, Roger Tile Warehouse Team

Tile Warehouse is rated 4.5 based on 419 reviews