Ties Planet Reviews

Name: Ties Planet
Address: Unit SF07 City Mills Business CentrePeel StreetMorley, Leeds
Rating: 4.87

4.9 Rating 6,891 Reviews

99 %

of reviewers recommend Ties Planet

4.9

Based on 6,891 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ties Planet:

Ties Planet is a leading UK men's online tie shop.

Ties, bow ties, cravats, socks, cufflinks and more can be purchased online. All with fantabulous, wonderful customer service.

Visit Website

Phone:

01133459395

Location:

Unit SF07 City Mills Business CentrePeel StreetMorley
Leeds
LS27 8QL

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Ties Planet 5 star review on 3rd January 2025

Ties Planet 5 star review on 18th September 2024

Tracy H

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never arrived”

Helpful Report

Posted 2 months ago

Hi Meghan Thank you for your order with us. We are sorry to hear your order is not safely with you. We will contact you privately by email to discuss this further but we can confirm your order was posted out on schedule using a tracked, next day service. Looking at the tracking information, delivery was attempted on time but no-one was home at time of attempted delivery. Another attempt to deliver was made on the next day too, but again no-one was available to take delivery. Had we been aware that the delivery was not safely with you, we can assure you we would have done everything in our power to ensure your order was with you as soon as possible. Regards Andrew Bragg Ties Planet

Posted 2 months ago

“Very good on delivery came in two days. Disappointing with the material and found it hard to tie ( I have worn self tie for many years). So I wouldn't recommend this tie and probably won't wear it again.”

Helpful Report

Posted 3 months ago

Hi Daniel Thank you for your order with us and for taking the time to leave a review. We appreciate your positive feedback on the speed of delivery. We are of course disappointed to hear you would not recommend the bow tie you ordered and will of course take your feedback on board. We are a small, hard working company and do read all reviews personally. With this in mind, on this particular bow tie, the fabric is quite a dense woven one. Whilst we have not heard from anyone else finding it difficult to tie, given your opinion we will consider if the cloth can be adapted in some way the next time it is produced for use as a bow tie. Regards Andrew Bragg Ties Planet

Posted 3 months ago

“Never received my order that I placed almost a month ago…..”

Helpful Report

Posted 5 months ago

Hi Hannah Thank you for your order with us and for taking the time to leave a review. We are sorry to hear your order has not been safely delivered. We will contact you privately by email to discuss this further. As with all orders, we posted your order out promptly with the service chosen at checkout. Had we been aware that the parcel had not been delivered, we would of course have done everything we could to ensure it was with you as soon as possible. Regards Andrew Bragg Ties Planet

Posted 5 months ago

“Item ordered over 3 weeks ago for a dinner night which has since passed and have yet to receive the item i ordered. If and when it turns up it will be immediately returned and i expect a full refund.”

Helpful Report

Posted 10 months ago

Hi Neil Thank you for your order and for taking the time to leave a review. We will contact you by email to discuss this further as we posted your order out promptly using the delivery service chosen, so it should have been with you many weeks ago. Had we been informed the delivery was not safely with you. We would have done everything possible to ensure you had the item in time for your dinner. Regards Andrew Bragg Ties Planet

Posted 10 months ago

“Not had my purchase. Tried to contact company and no response.”

Helpful Report

Posted 1 year ago

Hi Steven Thank you for your order and review. We are sorry to hear you have not received your purchase. We have not received any email regarding your order. I assure you that if we had done then we would have responded quickly. We will contact you by email to discuss this further and try to ensure your order is with you as soon as possible. Regards Andrew Bragg Ties Planet

Posted 1 year ago

“Did I buy something from you?”

Helpful Report

Posted 1 year ago

Hi Adrian Thank you for your review. Yes, you made a purchase with us on 9th May 2023 for a pocket square. If you have chance to look into this and believe we deserve more than a one star, then it would be much appreciated if you could amend your review. As a small, hard working business reviews mean a great deal to us, so hopefully our service wasn't one star in this case. Kind regards Andrew Bragg Ties Planet

Posted 1 year ago

“Ordered tie , sent wrong colour and emailed them to explain that I needed the right colour tie asap as I was going to my sisters wedding in the next week , didn’t get any response from them. Very disappointing”

Helpful Report

Posted 1 year ago

Hi Mark Thank you for your order and for taking the time to leave a review. We are sorry to hear that you believe you were sent the wrong colour. We have just double checked and have not received any email with regards to this. We can assure you we reply to all customer service emails promptly and would certainly have been as helpful as possible to ensure you received the colour you required for the wedding. We offer a free colour swatch service, which we feel shows that we are dedicated to helping all our customers find specific shades. As such it is of course disappointing to receive this review to reflect your experience and once again do emphasise that had we received an email, we would have responded quickly and helped find a better colour for your occasion. Kind regards Andrew Bragg Ties Planet

Posted 1 year ago

“Did not realize that the ties were made in China and the red tie from Vietnam, which was skinnier than the picture showed. Again, I thought these were made in the UK. Disappointed!!!”

Helpful Report

Posted 1 year ago

Hi Ron Thank you for your order and for taking the time to leave a review. We are very sorry to hear you are disappointed with the ties you have purchased from us. The ties you ordered were made in China and Vietnam and whilst we do have many ties that are made in the UK, we do not advertise the ones you ordered as being made in the UK. The picture of the red tie you ordered was photographed by ourselves. The tie in the image is the exact tie supplied. It is 7.5cm at widest point as described in the product description. Whilst we understand it isn't always possible to get an perfectly accurate picture of the width from an image, we can assure you that the tie in the image is the actual tie. As a small, hard working company we do very much appreciate your order. We aim to only offer high quality items. We do feel that is the case with the ties supplied to you, so are of course disappointed to hear you do not feel this is the case. Regards Andrew Bragg Ties Planet

Posted 1 year ago

“Terrible service. Tie arrived 3 months after I ordered it.”

Helpful Report

Posted 2 years ago

Hi Rhys Thank you for your order and for taking the time to leave a review. We do not believe this to be the case as your order was only placed a month ago. We believe that this review was intended for another company but if we are wrong then do please contact us by email so we can discuss this further. We posted your order out using the Royal Mail 24 service, which should have delivered within 1-2 days. Kind regards Andrew Bragg Ties Planet

Posted 2 years ago

“While putting them on for the first time they broke. When I went to look at how to return it appears because they are broken I would have to call, too much effort, just won’t buy again from here.”

Helpful Report

Posted 2 years ago

Hi Tim Thank you for your order and for taking the time to leave a review. We are very sorry to read that the cufflinks broke on first use. We try our utmost to only offer quality items, so we can only apologise about this. It would be appreciated it you could email us about this so we can resolve the issue. It is very rare we have such a problem so we are confident we can resolve the issue for you. Regards Andrew Bragg Ties Planet

Posted 2 years ago

“I still have not received my tie order. I am very disappointed as it was due almost a month ago!”

Helpful Report

Posted 2 years ago

Hi Fiona Thanks for your review. We have contacted you privately to discuss this further as the tracking does say the parcel was delivered. Regards Andrew Bragg Ties Planet

Posted 2 years ago

“Iv not had my sons tie long as he only started wearing it end of October and the stitch has all come away and the tie is unusable”

Helpful Report

Posted 3 years ago

Hi Shaunagh Thank you for your order and taking the time to leave a review. We are sorry to hear this is the case. We very rarely have an issue with the quality of our ties, so if you can please contact us by email to discuss this further, we are confident we will be able to offer a replacement that does not have such a fault. Regards Andrew Bragg Ties Planet

Posted 3 years ago

“Not nice quality or colour.”

Helpful Report

Posted 3 years ago

Hi Emma Thank you for your order and for taking the time to leave a review. We are sorry to hear you are not happy with the quality of the ties and do not like the colour. With regards the colour then that is down to personal taste. We are disappointed to hear you are not happy with the quality of the ties. As a small, hard working company we take great pride in sourcing what we feel are quality items at a fair price. With this in mind, it would be great to hear more detailed, further feedback. We really appreciate your order and if there is anything we can do to try to help source the colour/type of ties you are looking for then do please let us know. We will always do absolutely everything we can to ensure you are happy with your purchase. All the best Andrew Bragg Ties Planet

Posted 3 years ago

“Hello. I responded to the last email I received requesting a review. I replied letting you know I had not received my order. I have not heard back. Until the email prompting me to write this review. G Ripley”

Helpful Report

Posted 4 years ago

Hi Georgina Thank you for your order with us at Ties Planet. We are very sorry to hear the parcel is not safely with you. We have contacted you privately by email to discuss this further and assure you we will have the order with you as soon as possible. We do not seem to have received any other review from you and can assure you as a small, hard working business we would have responded to that as soon as possible. Regards Andrew Ties Planet

Posted 4 years ago

“Wouldn't use Ties planet again. I ordered a particular style sock for myself and my groomsmen for my wedding day only a week before the wedding. When they arrived it said they were non-elastic socks which was not stated on the page of purchase. Caused hassle that wasn't needed when they arrived only two days before the wedding and I had to go out shopping with very little time. Very poor information provided on the item.”

Helpful Report

Posted 5 years ago

“Not impressed with the item at all.”

Helpful Report

Posted 5 years ago

Thank you very much for your order and for taking the time to leave a review. That is a shame to hear. If you would like to let us know what you are not impressed with it would be much appreciated. We try our very utmost to only offer quality items. We are very proud to offer these scarves at what we feel is a very fair price. With this in mind it would be good to receive more detailed feedback to allow us to try to improve anything you felt was wrong with it. Kind regards Andrew Bragg Ties Planet

Posted 5 years ago

“Socks never arrived...”

Helpful Report

Posted 5 years ago

Hi Ben Thank you for your order and for taking the time to leave a review. Your order was posted out on schedule and should have been delivered within 1-2 days. We will contact you privately to discuss this and ensure the parcel is with you as soon as possible. We can assure you that had we been informed that not been delivered safely we would have done everything possible to have the order with you much sooner. All the best Andrew Bragg Ties Planet

Posted 5 years ago

“Very poor. So much extra length had to get it altered as it didnt stay in place with the hooked buckle - disappointed”

Helpful Report

Posted 5 years ago

Hi Patricia Thank you for your order and for taking the time to leave a review. Sorry to hear you believe the item to be very poor. The bow tie purchased is a handmade bow tie produced by a very well respected British manufacturer. We will pass your feedback onto them. The neckband on the bow tie is made to fit necks 12" to 20". This can be adjusted accordingly. We are sorry that you were unable to get it to stay in place. This is not a problem we have heard of before but again will pass this feedback on to the manufacturer. Should you ever have an issue such as this again do please let us know as we are always happy to do everything we can to ensure you are completely happy with your purchase. Kind regards Andrew Bragg Ties Planet

Posted 5 years ago

“The braces were of good quality, but i have contacted the company via email and tried to phone to ask for details on how to return and have been ignored. So the refund window has now ended and we are stuck with an item we won't ever use.”

Helpful Report

Posted 5 years ago

Hi Maddie Thank you for your email and order with us. We are pleased you think the braces are of good quality. We respond to all customer emails and have not received an email regarding the return of this order. Similarly, our phone line is open 9am to 5pm weekdays and we answer all phone calls received during this time and get back to any answer machine messages as promptly as possible. We have a 90 day return policy so as your order was placed on 9th June 2019, you are still well within this time period. We will also email you privately to discuss this, but you are welcome to return to us for refund. Kind regards Andrew Bragg Ties Planet

Posted 5 years ago

“They sent the wrong item to me but as it was so cheap I couldn’t be bothered to return it for exchange. So it ended up in the bin and I won’t be using them again.”

Helpful Report

Posted 5 years ago

Thank you for your order and for taking the time to leave a review. We are sorry to read this is the case. Had we been informed of the error, we can assure you we would have sent out the correct item as soon as possible. As a small, hard working company, we try to ensure no errors are made with order processing and on the rare occasion a mistake is made, we act upon it very quickly. We will contact you privately to discuss this further. Kind regards Andrew Bragg Ties Planet

Posted 5 years ago

Ties Planet is rated 4.9 based on 6,891 reviews