Thunder Buddy Reviews

Name: Thunder Buddy
Address: 312 Arizona Ave, Santa Monica, 312 Arizona Ave, Santa Monica, CA
Rating: 3.84

3.8 Rating 146 Reviews

69 %

of reviewers recommend Thunder Buddy

3.8

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email

About Thunder Buddy:

Snugzy: The World's Loveable Mini Me. Create your own Cuddle Buddy online today

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Email:

hello@thunderbuddy.com

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Thunder Buddy 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product!!”

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Posted 2 weeks ago

“This was an absolutely hilarious gift for my husband and dog. Larger than expected, making it even better. Pretty durable, but our destroyer pup took an arm off in the first month.”

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Posted 2 weeks ago

“Great service and Great Customer Service”

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Posted 1 month ago

“The product arrived in a timely manner. Adorable! My dog loves it! The company kept me updated every step of delivery. I will be ordering again”

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Posted 1 month ago

“Paid for expedited shipping 1 month ago and still haven’t received my items. No updated tracking info for over a week on the items and can’t get a response to help. Would not reorder from this company.”

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Posted 1 month ago

“I placed my order on 12/5 and I still havent received it. I was contacted on 12/20 about a missing file for my order which is still 16 days after my initial order. Advertising 12 business days was completely false because it has almost been a month and I still havent received my order and it was supposed to be a xmas gift.”

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Posted 1 month ago

“This gift was an absolute hit at the Christmas party”

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Posted 1 month ago

“Adorable!! The image is so clear. I was really surprised at the quality. Allow for plenty of shipping time though.”

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Posted 1 month ago

“Horrible customer service. I ordered this as a Christmas gift and it took over a month to get it. It did not arrive in time for Christmas. Once I got the order it was bad quality. I feel scammed and this is not a company you should do business with.”

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Posted 1 month ago

“Since I have placed my order, and it was shipped, I have not received any word. My last notification said that it was being shipped to the origin country and I haven’t heard anything from them since. It is past the 12 business day Mark that I was told I would receive it by and with these being Christmas gifts I am very disappointed that I wasn’t able to give them to my loved ones. I thought this service was going to be a little faster next time I will have to order way in advance since it takes this long. It would be great if there was a better way to get in contact with someone that could tell you the arrival date or when it was sent or something a little more reliable than the Internet. Spring NL is a horrible shipping company and I get little to no information.”

Helpful Report

Posted 1 month ago

“I have NEVER received an email response back about my 5 dog toys having NO squeakers in them as advertised. Paid over $130 for all of these and they are just pillows without squeakers for the dog toys that I ordered. I received a response on Facebook messenger that they were sorry and requested a video of the product and would make this right right away. I responded right away with a video showing no squeakers in the products. That was 5 days ago, and I have never received another response. Horrible customer service. Still hoping for a resolution but at this point, I will never order again or recommend anyone else to use this company!”

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Posted 2 months ago

“I was quite shocked when I opened the package and saw the pillow with my grandson's face on it. I won't be giving it to him as I think he will be frightened. If I had seen a preview of what it would look like, I would not have ordered it. Thank you”

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Posted 2 months ago

“I have not yet received my Thunder Buddy. If I ever do, I will write a better review.”

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Posted 2 months ago

“My order was not received even though it says delivered. Can’t rate because the order wasn’t delivered”

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Posted 2 months ago

“Waiting on an email response as I received my order of 5 dog toys yesterday and they have NO SQUEAKERS! Product description guarantees a squeaker in each dog toy. Hoping to get a response to get a refund or products remade and shipped as advertised.”

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Posted 2 months ago

“Very happy with my order from Thunder Buddy. Unique products of great quality plus fast delivery & great communication.”

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Posted 3 months ago

“I spent a bunch of time lining up the picture so it showed the witch hat. The design I set up was not followed. The face was too big and you can’t see the hat. It looks dumb.”

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Posted 3 months ago

“Decent product but incredibly long international shipping was not disclosed in beginning”

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Posted 3 months ago

“I was a bit hesitant about buying from a company I've never heard of but I took a chance. I am so happy I did! I LOVE my photo pillow! It turned out great! 10/10! Shipping was fast. I'm definitely getting more as gifts for family members.”

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Posted 3 months ago

“Omg! I'm OBSESSED!!!! I love mine! I saw a lady with one of her husband on a show that I watched and I just had to get one for myself! I am so happy with it! I need more! 🤣”

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Posted 4 months ago

Thunder Buddy is rated 3.8 based on 146 reviews