“Ordered 2 items both disappointing-
One was a fleece sized but with no additional description. I found it by searching ‘Men’s’ but a Woman’s fleece arrived and thus the wrong size.
The second, a shirt, arrived with 2 marks on it. These were marked by stickers on arrival but nothing in the description and the shirt was unusable as a gift.
Clearer labelling would have helped as I would not have ordered in the first place and would not have incurred return fees.
Wanted to support but won’t use again.”
Hi there,
I am really sorry about this.
I can see that the Carhartt t -shirt was listed correctly, the 3rd image clearly showed the item faults sticker, as well as the item condition being listed as 'Good - marks on front and sleeve as shown'
I deeply apologise the fleece has come up incorrectly sized, please reach out to us at theteam@thrifted.com and we can help further!
Hi there,
I apologise this order was delayed.
There are ongoing strikes in the UK that have caused severe delays with orders arriving.
I deeply apologise about this, we have been doing everything we can our end to speed this process up.
Hi there,
I deeply apologise for this delay. There has been severe backlog caused by Royal Mail strikes.
I can see this was delivered on the 31st of December!
Hi there,
I do apologise you haven't received your order. There have been severe delays due to the ongoing strikes and we have been doing everything we can to speed this process up.
I can see your order has now left the UK and should be with you soon.
“Scammers. Sent different sizes then ordered. Said I could return and get money back. Then emailed saying the sizes are as advertised when quite clearly we're not. Terrible”
“I never received my package and have gotten no updates regarding where it is I was told it was delivered to a certain address and there was no package after weeks of waiting I’m very disappointed and am never buying from this site again I also still want my package that I paid for”
Hey Kellan!
We have replied to our email this morning explaining why the parcel has been returned back to our warehouse, hopefully this clears things up!
Hey Milan,
I can see your order was delivered on Saturday.
We apologise for this delay, courier strikes have caused some delays and these have sadly been out of our control.
We hope you enjoy your products!
Hi Helen,
Im afraid this delay is due to the Royal Mail strikes - they have not scanned the parcel in to their system yet due to the strikes - which is why the tracking looks like that. We are so sorry for this delay. We wish there was more we can do!
Hi Andrea,
Im sorry to hear that! Please check your tracking on the Royal Mail site as it has been marked as delivered this morning. It looks like there was a delay with Royal Mail likely caused by the striking. Please reach out to us if you need help with this!
“Extremely over priced, poor quality (I appreciate the items are old, but this was bad), terrible fit - items clearly stretched, on 3/4 very stretched”
Hi Chris,
We are so sorry to hear that you weren't happy with your order! I have just dropped you an email to see what we can do for you. Hopefully we can get this sorted ASAP!
