“Product (Levi Jeans) weren't size stated when they arrived,at least 2/3 sizes too small on the waist,I returned item same day,took ages to receive refund,not happy with refund as I bought product in the sale and paid postage,total £16.98,total refund was £8.75!! I can assume they deducted both lots of postage without telling me .not a good way to run a business.i'd advise against using this shop.”
Hi there
Information on our returns policy can be found on our website, this states that all customer are liable for any returns fees. If we have made an error with the listing we can waiver this fee, however if we have not been informed of this by the customer we are not able to do so if we are unaware.
We advised we are an extremely small team and have been trying our best to process returns as fast as we can, we apologise for the delay and inconvenience caused.
“I did not receive my order.
Initially the order took way longer than expected because of the Royal strike, now my status says delivered but I have not received what I ordered.”
“Terrible service. No communication. My order has been in limbo for over a month and no one seems to know where my package is yet I have been charged.”
Hi there,
I am really sorry about this.
I can see we have responded to your emails explaining the reason for the delay being the ongoing postal strikes.
This was marked as in the destination country on Saturday the 7th of January and should be with you soon!
“Worst experience! I don’t usually write reviews but this just didn’t feel right. First time customer, everything from the unexpected wait time to the careless customer service was horrible. Shipping took more than 10 days & when the package arrived it was a size small (I ordered a large) complete waste of $70! More so the way they handled the situation I won’t be a returning customer”
Hi there Anna,
I am really sorry to hear this.
I can see my colleague replied to each of your emails explaining that the delay was caused by the postal strikes here in the UK.
These have been affecting the whole of the UK, as well as all of our customers and unfortunately we have had no control over this. We have done everything our end we can however the delay is solely down to the couriers unfortunately.
