Hi there,
Your order has been marked as in the customs department. it should be delivered to you shortly!
I apologise about the delay, we have been dealing with strikes in the UK which have caused huge backlogs in getting customers orders out on time.
Hi there,
I can see my colleague has replied to your emails explaining the reason for this delay.
I can see your order was marked as leaving the UK on the 6th of January and should be with you soon!
Hi Janette,
I can see your order has arrived in the US and should be arriving with you shortly!
I apologise for this delay, we have been dealing with Royal Mail strikes here in the Uk which have caused severe backlogs.
We appreciate your patience with this
“My son asked for these for Christmas being a big fan of DM’s when they were made in UK. I was apprehensive to boy 2nd hand shoes online but these shoes were immaculate, hardly worn and exceptionally made. My son was very happy with them. Thrifted service was excellent too. Would definitely recommend this site. Thank you.”
“I am not happy at all. We never received the order. I have sent emails regarding this issue but I didn’t receive anything except your order is on its way but yet again I have not received a thing. What kind of business are you bn people running? I want my money back !”
Hey Claudia,
We had advised we have been experiencing ongoing delays due to the severe backlogs caused by Royal Mail strikes.
We can confirm your order was handed over to them, and is in their depots waiting to be sorted.
These strikes are affecting the entirety of the UK, and all of our customers orders. Orders are showing up, they are just taking much longer than we had expected. We are going everything we can on our end to speed this process up, however there is little we can do at this stage as the days are down to the courier.
“Lovely stock at fair prices. One of my items arrived damaged and after getting into contact I found Thrifted's customer service very helpful, giving me a few options from returning to a partial refund. I'll be ordering with them again I'm sure.”
