Hi there,
I sincerely apologise for this delay. I can see my colleagues have replied to all of your previous emails explaining the reason behind this is the severe backlog caused by the Royal Mail strikes in the UK.
Unfortunately there has been nothing we can do to speed this process up, we understand how frustrating this is.
“Amazing place to shop. Really recommend, can get basically new items for really good prices. Have used this website many times delivery is always on schedule and returns are simple, quick and easy to do.”
“First time customer & I am very pleased with my purchase. I never imagined online thrift shopping would be possible but Thrifted has delivered! I like that the shipping is tracked. I’d prefer to pay only after the item is received & I have verified it is ‘as described.’”
“I bought a fleece in early December, today is December 30th and the package is still in preparation, and there is no possibility of being able to trace it. I have written several times to the assistance and it seems impossible to be able to understand where the package is or to be able to get a refund. Very bad service and a waste of money, I will only change my review when the situation clears up.”
Hi there,
I deeply apologise for this delay. I can se my colleague has replied to your previous emails explaining this.
We have been doing everything we can on our end to speed this process up, however at this stage the delay is entity down to the backlog caused by the strike action.
We understand this is very frustrating, these delays are affecting the whole country.
Please be assured we did hand this over to the courier, however due to this severe backlog it means our bags have been sat in a depot waiting to be sorted.
Please be assured we have seen customers orders being updated in the last few days, so it seems they are finally catching up
“I ordered two pair of men’s sweatpants both size large, and one pair was fine and the other pair were very short. Probably should not have been sold, very unhappy.”
Hi,
We have been dealing with severe delays caused by ongoing Royal Mail strikes.
I can see your order arrived on the 4th of January and we hope you enjoy!
“My jacket came quickly in the post. It was described accurately in the description so there was no disappointments. I will definitely be shopping here again.”
Hi there,
I apologise there was a delay getting the order to you, we have been dealing with ongoing strikes which caused severe backlog.
I am glad it arrived with you and you enjoy your items!
