Hi there Lewis,
It looks like your parcel has been returned to us by Royal Mail marked as 'return to sender' due to an issue with the shipment.
We will be in touch with more information via email.
“I was looking for this particular item for my son for Christmas I searched high and low and I finally saw it on the thrifted website I was over the moon the item was like new when it arrived. My son was delighted thank you.”
Hi there,
I apologise for the shipping delay, we have been dealing with postal strikes here in the UK which caused severe delays, unfortunately this was out of our hands.
Please email us at theteam@thrifted.com if we can help further!
Hi there,
I can see my colleague replied to your email to explain the reason for the delay.
I can see your order is now in the US and should be with you shortly!
“I put in the order more than a month ago. It was supposed to be fast shipping. So far the package have not yet been dispatched from their warehouse. Asked for a refund, got assurances instead. 1/10 would not recommend.”
Hi there,
I can see my colleague replied to your emails to let you know that we are having issues with the tracking system not updating as it should.
We confirmed we handed your order over to the courier, however they are not scanning in orders at the usual pace due to the severe backlogs caused by the strike action.
Unfortunately this is completely out of our control and we have been doing everything we can to make sure our customers have a smoother experience, however there has been little we can do to speed this process up.
“Hi! I've ordered from Switzerland and I was very happy with the service and the items I got. The product descriptions and quality were accurate, as well as the specified sizes.
Shipping and delivery were a bit longer than described but fair enough for a delivery vom the UK to Switzerland.
You're doing a great job and I will happily shop again at Thrifted! :)”
“Deliveries are always prompt, even through holiday season. Clothes in great condition and well packaged. Definitely recommend for thrifting! And will be using again and again :)”
I can see we replied to your email explaining the reason for this delay.
Unfortunately it is our of our hands and we have been doing everything we can to try snd make this process smoother for our customers.
Hopefully your order will arrive soon!
Hi Carmen,
I apologise for this delay. The current postal strikes here in the UK have caused extreme backlogs and delays, unfortunately these have been entirely out of our hands and there has been little we could do to speed this process up.
I can see your order left the UK on the 6th of January and should hopefully be arriving with you soon.
Hi Nathan,
I apologise for this delay!
The ongoing Royal Mail strikes in the UK have caused extreme delays, and we have been doing everything we can on our end to make this process smoother.
Unfortunately there has been little we can do to speed this backlog up, but please be assured orders are arriving, just much later than we had expected
