Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,645 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,645 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service from the company. Everything was smooth!”

Thomas Bird London 5 star review on 28th October 2024

Helpful Report

Posted 5 months ago

Dear Romande, Thank you for your fantastic review! We're so pleased to hear that you experienced great customer service and that everything went smoothly for you. Your kind words motivate us to keep delivering the best for our customers. We look forward to serving you again soon! Kind Regards, Samantha

Posted 5 months ago

“Awesome shoes to fill out my custom suit! Recommended by the top tier merchant who did my fitting measurements. Only hiccup was credit card initially being declined. I have great credit, must be an overseas company purchase that triggered it.”

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Posted 5 months ago

Dear William, Thank you for your amazing review! We're thrilled that our shoes perfectly complement your custom suit and that you were recommended by a top tier merchant—what a fantastic endorsement! We're sorry to hear about the hiccup with the credit card; international transactions can sometimes be a bit tricky. We truly appreciate your support and hope to serve you again soon! Kind Regards, Samantha

Posted 5 months ago

“I ordered the Chelsea Boots in blue suede after a Google search came up with Tbird shoes. I normally buy from brands like Cheaney but choosing to buy these was best decision! The boots come beautifully packaged, and the quality , fit and materials are 5 star. I look forward to many years of wearing them and compliments. Victor”

Helpful Report

Posted 5 months ago

Dear Victor, Thank you for your wonderful review! We are absolutely delighted that you chose our blue suede Chelsea Boots, and it's fantastic to hear you’re enjoying their quality and fit. We take great pride in our packaging and craftsmanship, so your kind words truly mean a lot to us. Here’s to many years of stylish wear and compliments! Kind Regards, Samantha

Posted 5 months ago

“Great service, excellent packaging and most importantly super comfortable and stylish boots.”

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Posted 5 months ago

Dear Greg, Thank you for your fantastic review! We're thrilled to hear you appreciate our service, packaging, and, of course, the comfort and style of our boots. Your satisfaction means the world to us, and we’re delighted that you’re enjoying your purchase. Kind Regards, Samantha

Posted 5 months ago

“Excellent customer service. I purchased one size up. I emailed them and they got back to me the next day. The return was free. The shiped the right size within three days. The exchange was hasslefree.”

Helpful Report

Posted 5 months ago

Dear Avi, Thank you very much for your lovely review of Thomas Bird we always appreciate receiving such positive comments from our customers. It's great to hear you found our exchange and returns process easy to navigate too. Kind Regards Ann

Posted 5 months ago

“I bought two pairs of amazing Chelsea boots from Thomas Bird and I am thrilled with the quality and the craftsmanship of their products. Top notch is an understatement! Buy a pair, or two, you won't regret it.”

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Posted 5 months ago

Thank you so much for your review of our Chelsea Boots it's great to hear you are so happy with them. We are proud of the work the team puts into designing and creating such lovely boots and we now have such a lovely collection in various colours and styles for all occasions. Feel free to buy some more! Kind Regards Ann

Posted 5 months ago

“Very easy quick the shoes were at my door in 3 days.”

Helpful Report

Posted 5 months ago

Dear Rasheem, Thank you for your review. We are really pleased you received your shoes so quickly we always strive to ensure we ship as efficiently as possible all across the world and it's always good to hear from customers that we deliver a prompt service. Kind Regards Ann

Posted 5 months ago

“The perfect shoes!”

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Posted 5 months ago

Thank you very much for your review of our shoes it's always great to hear how happy our customers are with our products. Enjoy wearing them! Kind Regards Ann

Posted 5 months ago

“Exceptionally quick response and delivery.”

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Posted 5 months ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 5 months ago

“Thomas Bird is an amazing company and their customer service is exceptional great. Thanks you Thomas Bird”

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Posted 6 months ago

Thank you so much for your wonderful review and your amazing unboxing video. We loved your childs reaction to how the shoes looked. We are very proud of our products and enjoy making our customers happy. We look forward to hearing from you again.

Posted 6 months ago

“The entire experience was great from beginning to end. We ordered the Oxford shoes and leather belt in Oxblood. The team went above and beyond to help us get the items as soon as possible as we ordered only a few days before we needed them, and they assisted us in dealing with customs.”

Thomas Bird London 5 star review on 2nd October 2024

Helpful Report

Posted 6 months ago

Dear Taja, Thank you so much for your amazing 5-star rating of Thomas Bird London! Also thank you for great photo. We are thrilled to hear that your entire experience, from start to finish, was nothing short of great. It brings us great joy to know that our team could assist you in obtaining the Oxford shoes and leather belt in Oxblood in such a timely manner, even though you placed your order just a few days before you needed them. Our aim is always to go above and beyond for our valued customers like you. We also appreciate your kind words about our team's effort to help you navigate through customs. We understand that this can sometimes be a challenging process, but we are always here to lend our support and make your shopping experience as seamless as possible. Once again, thank you for being such a loyal customer. Your ongoing trust in our brand means the world to us. We cannot wait to serve you again soon! Warmest regards, Samantha

Posted 6 months ago

“Boots with exceptional quality, still got that awesome condition and smooth and soft leather feel after wearing it for a year and half. 10/10”

Helpful Report

Posted 6 months ago

Dear Clive, Thank you for your review of Thomas Bird and indeed the Memphis boot in particular. We are so pleased the boots are wearing so well they do also come in 2 suede colours if you are interested. Kind Regards Ann

Posted 6 months ago

“I continue to be impressed with this small, quality-focussed company. Swift and courteous communication from ordering through to fulfillment. Suggestions I have made have been thoughtfully engaged with. The product line is nicely curated and infinitely stylish. Bravo Thomas Bird!”

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Posted 6 months ago

Thank you. I'll pass the feedback on to the customer service team. You should have received an invitiation to our loyalty scheme in case you were ever interested in another pair in the future.

Posted 6 months ago

“Great company! In the USA and accidentally ordered the wrong shoe. Emailed to hopefully get a correction and was resolved next business day with shoes shipping out that same day. Couldn't be happier.”

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Posted 6 months ago

So pleased you like your shoes. We are happy to help you resolve any issues. Thank you for leaving such a great review. Kind regards Samantha

Posted 6 months ago

“Excellent service from initial contact right through to final contact regarding exchanging sb it’s which was too small.”

Thomas Bird London 5 star review on 29th September 2024

Helpful Report

Posted 6 months ago

Dear Alexander, Thank you so much for your fantastic 5-star rating of Thomas Bird London! We greatly appreciate your support and loyalty as our customer. We're thrilled to hear that you received excellent service from your initial contact with us all the way through to sorting out the exchange for a size issue. Your feedback means a lot to us, and we're glad that we were able to provide you with enjoyable experiences at every step of the way. Once again, thank you for your continued support, and we look forward to serving you again in the future! Best regards, Samantha

Posted 6 months ago

“The delivery was fast and the shoes are amazing. Thanks!”

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Posted 6 months ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 6 months ago

“Best shoes I've owned hands down. Pains to not have discovered the brand earlier. Excellent customer service as well.”

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Posted 6 months ago

Dear Mario, Thank you for your review of Thomas Bird. It's always nice to receive such positive feedback for our service as well as our products. Please tell all your friends about us too! Kind Regards Ann

Posted 6 months ago

“Thomas Bird team is very responsive and eager to help with all questions and queries at all times.”

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Posted 6 months ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 6 months ago

“I've placed two orders so far, one Chelsea Oxblood, one Chelsea Manhattan and the ordering process was clear and easy-going. Customer Contacts is OK too (I had to exchange my Chelsea Manhattan boots, due to ordering the wrong size) and it all worked fine. Delivery (overseas) is fast. Recommended ! Derek”

Helpful Report

Posted 6 months ago

Dear Derek, Thank you for reviewing Thomas Bird. We are pleased to hear you found the ordering process clear and straight forward and that exchanging your boots was all ok for you. We never like to over promise with regards to delivery overseas as it's not easy to predict if everything will go smoothly but our courier partner works well with us and normally delivery is much quicker than anticipated. Kind Regards Ann

Posted 6 months ago

“Excellent service: very fast response and delivery.”

Helpful Report

Posted 6 months ago

Dear Richard, Thank you very much for your review of our service and delivery we always strive to ensure we deliver as quick as we can with our courier service provider wherever our customers are around the world as well as ensuring every customer receives excellent customer service. Kind Regards Ann

Posted 6 months ago

Thomas Bird London is rated 4.9 based on 1,645 reviews