Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,612 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,612 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only issue I had was that I needed to size up a half size and the exchange process was very clunky. Other than that, I imagine I will order from here again.”

Helpful Report

Posted 1 year ago

“Excellent quality.”

Helpful Report

Posted 1 year ago

“I unboxed them and noticed a small hole like mark in the leather near the harness snap. I mentioned it to customer service and they apologized and ensured me that the hole won't grow. I also realized how much money this company would have lost if I returned them. I'm all about supporting great companies. I felt that there was only so much they could do without it being a complete loss on their part. I don't plan on completely babying the boots anyway.”

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Posted 1 year ago

“Boot did not fit. Could not put my foot in. Samantha was just ok in help with returning boot. I wanted FedEx. Instead of future discount refund my shipping cost.”

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Posted 1 year ago

Good evening James, sorry to hear you are dissatisfied with your purchase & return experience with Thomas Bird. We don't offer a free global collections service, but if you wanted to exchange them we offer free collection & re-delivery. Returns for refund are subsidised but cost £30. We typically use DHL for returns as they offer us the most competitve rate. Unfortunately we don't have an account with FedEx so was unable to offer this option.

Posted 1 year ago

“I love the boots and the quality of the construction, so far. I will get them in blue when they are in stock. In addition, there is a nice pair of lace ups I would like as well. Overall the service was great. I will be back. Let me know of any sales. Thank you.”

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Posted 1 year ago

“Thank you for the "price"! Arrived very smoothly and fast.”

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Posted 1 year ago

“I am really pleased with Thomas Bird and have been ordering my shoes from them for several years now. Their web-site is easy to navigate. They have a wide range of high-quality shoes, and the method of ordering and delivery is excellent.”

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Posted 1 year ago

“Never dealt with Thomas Bird before but found the service and the product exceptional.”

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Posted 1 year ago

“Very fast service, beautiful shoes”

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Posted 1 year ago

“I took a decision not to buy shoes anymore due to the huge collection I have but your shoes have changed my new years resolution. I honestly admire your shoes and wonder why and how it has taking me such a very long time to find your company? I have shoes from every designer you can mention, but yours stands out for me. KEEP THE GOOD WORK”

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Posted 1 year ago

“Shoe came very quickly”

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Posted 1 year ago

“TB is great to work with. Although the shoes I ordered didn't work out size wise and I needed to return them I would definitely purchase from TB again.”

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Posted 1 year ago

“Great service Love the shoe's and can't wait to show them off”

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Posted 1 year ago

“Great, Comfortable shoes, Classic colour but sleek modern design. 5 Star Service *****”

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Posted 1 year ago

“Easy to deal with, fast delivery. Great service - will defiantly go to again.”

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Posted 1 year ago

“Love my new shoes, will order more. Haven’t come across this brand until recent internet search.”

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Posted 1 year ago

“Delivered quickly and well packaged. I was also kept informed, every step of the way.”

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Posted 1 year ago

“The speedy delivery was a rememberable experience that will definitely have me purchase more items in the near future.”

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Posted 1 year ago

“Delivery to Malaysia so fast. Shoe is excellent. Will reorder again. Tq”

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Posted 1 year ago

“Very happy with the shoes and the level of service the staff were all very helpful!”

Helpful Report

Posted 1 year ago

Thomas Bird London is rated 4.9 based on 1,612 reviews