Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,579 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

Write Your review

Tell us how Thomas Bird London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thomas Bird London 5 star review on 21st November 2024

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great! The service was impeccable! I can't be happier. Thank you! 😊”

Helpful Report

Posted 1 year ago

“This is my second pair purchased from Thomas Bird, and I must say the customer service has been excellent both times. All of my emailed questions and inquiries were responded to promptly, and I was made to feel like a truly valued client.”

Helpful Report

Posted 1 year ago

“Absolute brilliant service from start to finish Thomas bird kept me kept me up-to-date delivery on time packaging was brilliant each shoe individually packed In individual bag fantastic will definitely order again great quality shoe exactly what you would expect from an Italian design”

Helpful Report

Posted 1 year ago

“INCREDIBLE - great customer service - fast shipping and they communicate really well!”

Helpful Report

Posted 1 year ago

“Excellent Service and great shoes. Beautiful coloring. I travel extensively and receive many compliments in the airport, hotel, and restaurants.”

Helpful Report

Posted 1 year ago

“Pleasant to deal with. Good communication.”

Helpful Report

Posted 1 year ago

“Wow, where do start Thomas Bird shoes and customer service is top-notch.”

Helpful Report

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

“Exceptional quality and service.”

Helpful Report

Posted 1 year ago

“Excellent products, fairly priced. The website has plenty of good quality images and videos of the footwear to go along with detailed product information. Delivery is also speedy, and you get regular updates of your parcel's progress.”

Helpful Report

Posted 1 year ago

“I googled best penny loafers and this company popped up. I usually stick with Ferragamo and Gucci for work shoes but wanted to try something different. I paid additional for 2 day shipping but it took about a week to get the two pairs that I ordered not including the 3 days that they sat at UPS because they required a signature for drop off. Why? The cost of both pairs were a little more than 1/3 the cost of Gucci loafers and they just drop them at the door. All in all the shoe seems to be decent but the color on one pair was a little different than what I expected. I should’ve returned them immediately but my anger fades quickly and who has time to waste waiting a week to see if they actually made it. Not me! Very doubtful that I will support the Bird regime in the future”

Helpful Report

Posted 1 year ago

Sorry to hear UPS tried 3 times and weren't able to reach you. We tend to ship all shoes with a 'signature required' given the value of the items. In future, I'd be more than happy to state on the parcel label that they can be left in a safe place. Sorry to hear the colour of the shoes weren't to your expecations. We try to photograph actual stock in various light conditions to best represent the true tone and colour. I'll review the product with studio images again and check everything is ok as we haven't had any issues with any of the loafers in recent months. Many thanks, Stuart.

Posted 1 year ago

“I ordered the wrong size. Whatever reason it happened, I was shocked at size 12. Thomas Bird was prompt and professional in providing a return label. Thank you. May you continue being successful.”

Helpful Report

Posted 1 year ago

“Excellent communication with order status and shipping progress updates. I received my order much faster than expected and it was packaged as if it were something fragile. My customer experience was nothing short of excellent.”

Helpful Report

Posted 1 year ago

“My best review is that I found these shoes on an internet search and now have two pair. I love the color options, varied styles and exceptionally quick delivery. For a quality shoe, I think the pricing is fair. I have a monk strap (blue) and a loafer (chestnut). Will continue to buy these shoes!”

Helpful Report

Posted 1 year ago

“Great service!”

Helpful Report

Posted 1 year ago

“Quality communication and service”

Helpful Report

Posted 1 year ago

“Amazing product! Amazing speedy service! Can’t wait to buy another pair in a different colour.”

Helpful Report

Posted 1 year ago

“Beautiful shoes, they fit perfectly even though I’m in between sizes. Would probably rate UPS’s delivery service as 1 star though! Hopeless But it was worth the wait. Will buy more I’m sure!”

Helpful Report

Posted 1 year ago

“As always, great service and fantastic delivery time!”

Helpful Report

Posted 1 year ago

“Delivered on time, as promised.”

Helpful Report

Posted 1 year ago

Thomas Bird London is rated 4.9 based on 1,579 reviews