Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,581 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,581 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 21st November 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love these shoes!!! They are so comfortable and light weight. I would definitely recommend these to anyone looking for a reasonably priced but also high quality shoe. Just got mine and I am already looking at getting another pair.”

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Posted 5 years ago

“Placing an order was easy followed by an efficient service. However, I need to return 2 pairs which are the wrong size and could not get any acknowledgement of my communication on this. So I am having to send GBP450 worth of shoes without a confirmation of my email. This is a little concerning!”

Helpful Report

Posted 5 years ago

Hello there. Sorry about that, we've been experiencing some difficulty getting emails into some customer's inbox (especially Gmail) recently but our technical team should have fixed this now. The procedure is simple, if you post them back to us with a note inside stating your order number and whether you require a refund or exchange, we'll follow your instructions accordingly. All the best, Thomas Bird.

Posted 5 years ago

“Shipped quickly - communication times were well within acceptable limits.”

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Posted 5 years ago

“This is my second pair. Very good leather and material. Also, very comfortable for too many hours.”

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Posted 5 years ago

“This is my second pair of Thomas Bird shoes and both the service and shoes exude Quality”

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Posted 5 years ago

“I recently wrote a review rating 1 star only due to the fact that my parcel was lost and I had no response from Thomas Bird. They called me and explained the situation and they did their best to get to the bottom of this. The problem was with the courier service at the end of the day. Throughout all of this I couldn't thank Thomas Bird enough for keeping up to date and possible outcome if the parcel is not found. In the end the parcel was found and I'm a happy customer with a great stunning pair of shoes.”

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Posted 5 years ago

“Awesome website with a ton of colors and options. Fast shipping and quality shoes.”

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Posted 5 years ago

“I ordered the double monk strap shoes in conker brown and I am extremely happy with the shoes. They look as good or even better than in the images. They offer a quick and reliable service and respond to questions. I can only recommend...”

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Posted 5 years ago

“Reason for the low review. I do not know where my parcel is. Courier left it outside in view of people passing by and upon returning home it was no where to be seen. I have contacted Thomas Bird twice asking what is happening, any information but nothing. No one has got back to me at all. If I knew this is how they treat customers I wouldn't have brought from them in the first place. I might as well put £225 down the drain!”

Helpful Report

Posted 5 years ago

Hello, I'm very sorry about this. The emails originally had attachments and unfortunately our spam filters didn't send it straight through to our customer service department. We've been in touch with DPD Local and requesting a driver interview. We will get back to you with the outcome and suggest ways of moving things forwards. All the best, Thomas Bird.

Posted 5 years ago

“The silhouette of the shoes is exactly that of a high end Italian shoe.”

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Posted 5 years ago

“Delivered quick. Also a Very nice quality shoe.”

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Posted 5 years ago

“I bought the double buckle monk in an oxblood color. The shoes are better than I expected, fit and finish are amazing for the money. Looking forward to my next pair of TBL.”

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Posted 5 years ago

“Excellent quality; I wore the Oxblood Double Monkstraps with a matching belt to a wedding and it really makes the whole outfit stand out. The quality of the leather is excellent - you don’t really have to wear the shoes in much either - they are extremely comfortable out the box.”

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Posted 5 years ago

“Ordered black whole-cut oxfords and a variety of accessories. Excellent craftsmanship and I particularly liked that the sole of the shoe was inset with rubber beneath the ball of the foot. My whole office is tile flooring which too slick with leather soles. If i'm being honest the belt i ordered with the shoes was actually too thick and sturdy for use with suiting so will probably have to return that.”

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Posted 5 years ago

“The shoes were exactly as I expected and as illustrated!Size was perfect.Received 1 day later, but that's OK coming from U.K.I expected oxblood to be more vibrant but that's correctable with polish.I definitely expect to do more business with you!”

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Posted 5 years ago

“I was looking for a new dress shoe when I stumbled onto tblon. The prices weren’t as high as some big brands but still more than a lot of brands. I ended up giving them a try and wow! The shoes are incredible. High quality leather. Extremely comfortable and I love the little bit of rubber on the bottom, it provides more grip and less of a clapping noise when you walk. This shoe with a different name would run you 3x as much. High key recommend. I’ll probably end up buying 1 of each shoe, they are that great. Thanks tblon!”

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Posted 5 years ago

“I was asked by one of my friends who resides in Brooklyn, New York to purchase a pair of shoes from Thomas Bird store. I looked at the Thomas Bird website and was impressed with the ease of use. I used my debit card from Barclays Bank to make the purchase and a USA address as the shipping addresses. The purchased item was dispatched and delivered to New York via UPS in a few days. The tracking number and other notifications gave me the necessary information needed to keep track of the shipment. My friend is extremely satisfied with the pair of shoes purchased. In my opinion the service is superb.”

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Posted 5 years ago

“Beutiful shoes of a very high quality. Delivered promptly.”

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Posted 5 years ago

“AMAZING!!!! These shoes are well made and are next to nothing. I'll continue to add to my collection. I own 5 pairs. They are so comfortable and very stylish.”

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Posted 5 years ago

“I love these shoes. This is my 4th pair in less than a year. They are so comfortable and well worth the money.”

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Posted 5 years ago

Thomas Bird London is rated 4.9 based on 1,581 reviews