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Thomas Bird London Reviews

4.9 Rating 1,639 Reviews
97 %
of reviewers recommend Thomas Bird London
4.9
Based on 1,639 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

Write Your review

Anonymous
Anonymous  // 01/01/2019
Excellent service; very friendly staff and fantastic products. Shame that I had to pay 40€ customs taxes (first time this happened).
Helpful Report
Posted 2 years ago
Shoes were fabulous. Return was easy and fast. Didn't read the bit about import taxes to EU, so was surprised by it, however it is there on the page when you order.
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Posted 2 years ago
Good customer service
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Posted 2 years ago
Shipping and packaging was great. I do wish you guys sold half sizes but nothing an insert couldn’t fix for slippage. May try a full size smaller next time but nervous about it and the return process, etc. Most likely will be purchasing more from you all again soon. Thanks
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Posted 2 years ago
THE BOOT ARE WONDERFUL BUT FIT A LITTLE TIGHT I WEAR A 10/HALF GOT SIZE 11/ NEED TO THE BOOT TOE A LITTLE WIDE INSIDE BOOT ALSO NEED TO ADD AN INSIDE CUSHION IN THE BOOT . HAVE A PAIR OF SHOES IN SIZE 11 THAT FIT GOOD... LOVE YOU STUFF CAN. YOU MAKE ME SOME BLACK SUEDE SHOES? WARM REGARDS CHARLE CRAWFORD .
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Posted 2 years ago
I am very satisfied. And indeed: what I hoped for, happened: I did not have to pay custom duties! The shoes are very beautiful. Wholecuts are for me like Mercedes in the world of automotive. The reason I did not give TB a rating of five stars is a modest one, namely that there was nor a shoehorn, nor shoe cream inside the box. But I appreciate it that Samantha signed personally a 'thank you for ordering'.
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Posted 2 years ago
Good service. I was kept informed throughout the order process and they arrived a day early! Packaging and presentation of my shoes was excellent.
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Posted 3 years ago
The order was processed very quickly in fact this caused problems as UPS were very inflexible and wouldn't allow me to make any changes. Thomas bird also failed to reply to my email asking questions about delivery.
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Posted 3 years ago
I wait 8 work days to get the shoes
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Posted 3 years ago
The boot I purchased I returned due to a slight problem in the inner sole. The staff was really helpful and accomodating and assisted my with the return. The fit was perfect though. Will definitely consider purchasing again.
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Posted 3 years ago
Thomas Bird gave a very good online shopping experience. It is easy to navigate through it's website. The shipping is very swift and delivery is on time.
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Posted 3 years ago
The shoes are comfortable and nicely made. The only draw back would be that I couldn’t walk with them for a long period of time.
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Posted 3 years ago
Excellent service. My brown penny loafers are falling apart through. A little worried about durability
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Posted 3 years ago
Great delivery times and a good fit
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Posted 3 years ago
Buena la atención, aunque podria ser un poco personalizada y el servicio de envío bueno!
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Posted 3 years ago
This was my first experience with TB, and I'm impressed. The product was shipped quickly and carefully, and packaged with nice trimmings, and ordering was easy. We had to return these due to fitment (not the fault of the shoes), and the process was easy. I'd recommend TB.
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Posted 3 years ago
the shoes are exactly as in the photos.
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Posted 3 years ago
Pretty good company with very nice shoes and excellent service.
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Posted 3 years ago
They responded to my questions and guided me to a perfect fitting pair.
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Posted 3 years ago
Prompt efficient
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Posted 4 years ago
Thomas Bird London is rated 4.9 based on 1,639 reviews