Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,576 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 21st November 2024

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TB have been good”

Helpful Report

Posted 2 months ago

Short and sweet. Thank you for the review.

Posted 2 months ago

“Excellent service, arrived fast, safe and nicely packed.”

Helpful Report

Posted 2 months ago

Dear Jackeline, It's always lovely to receive such nice comments for our service as a small team we really appreciate it. We always take care with each customer to add small touches including a signed card with every purchase and wrapping all shoes, boots and belts in protective Thomas Bird dust bags and we think it makes each purchase that little bit more exciting to open. Kind Regards Ann

Posted 2 months ago

“Excellent service - knowledgeable staff with exceptionally quick delivery.”

Helpful Report

Posted 2 months ago

Dear Kyri, Thank you very much for your kind words regarding our customer service and exceptional delivery service, we do take pride in offering a high level of personal service to all of our customers. It is great to see you are benefiting from being a member of the Thomas Bird Club Rewards scheme and reaping the benefits that it provides with your continued loyalty. Kind Regards Ann

Posted 2 months ago

“I have been a shoe guy for over 30 years, purchasing some of the best quality, name brand shoes. That said, I have never worked with a company with such stylish, quality shoes that fit perfectly and customer service that is second to none. I started purchasing shoes from Thomas Bird at the top of 2024 and now into my 6th pair, I continue to be impressed and grateful that I’ve come across the such a great company.”

Helpful Report

Posted 3 months ago

Dear Anthony We would like to express our sincerest gratitude for your exceptional 5-star rating of Thomas Bird London! Thank you so much for taking the time to share your wonderful experience with us. It's truly delightful to hear that you have been a shoe enthusiast for over 30 years, exploring top-quality, renowned brands. We are humbled to be regarded as a company that stands out in terms of style, impeccable quality, perfect fitting shoes, and outstanding customer service. Your kind words regarding our products and our team truly mean a lot to us. Moreover, we are absolutely thrilled to have you as a loyal customer since the beginning of 2024. Your continued trust and support are invaluable to us, and we are incredibly grateful to have been able to serve you throughout your shoe journey. Rest assured that we will continue to impress you with our products and services, aiming to exceed your expectations every time. Once again, thank you for choosing Thomas Bird London as your go-to shoe provider. We genuinely appreciate your patronage and look forward to serving you for many years to come. Warmest regards, Samantha Thomas Bird London

Posted 3 months ago

“I love my Thomas bird shoes. I now have decent collection and will continue to add more. Both the quality and fit are amazing.”

Helpful Report

Posted 3 months ago

That's great to hear. Thank you Robin. Just out of curiosity, how did you originally hear about us? It's great that you've built up a collection of our shoes - at least now you can order with confidence when it comes to the fit. Thank you again.

Posted 3 months ago

“The delivery was very prompt and I am veert pleased with the shoes.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave a 5 star review, we really do appreciate it. Hopefully you will have already joined our loyalty scheme. You can earn points which can be converted into monetary vouchers after each purchase as well as earning extra points by posting reviews , photos and refering freinds. We look forward to haering from you in the future.

Posted 3 months ago

“Very professional. The size I ordered was out of stock by the time they got to fulfill my order so they offered to give me a shoe care package for free just to get a different model on my size just to not cancel my order and I did. Got the same color and shoes fit perfect. Not the first pair I get from them and they validated my voucher from previous purchase. Hey, I got a discount, a gift and great looking shoes delivered in less than a week. I’m happy.”

Thomas Bird London 5 star review on 18th August 2024

Helpful Report

Posted 3 months ago

Dear Jorge,Thank you so much for your incredible 5-star rating of Thomas Bird London! We are thrilled to hear that you had such a positive experience with our team. We truly appreciate your loyalty as a customer and are grateful for your continued support. The fact that you have chosen Thomas Bird London for multiple purchases means a lot to us. We are also delighted to hear that our team was able to assist you in finding a suitable alternative when your desired size was unavailable. It was our pleasure to offer you a shoe care package for free, as well as honor your previous purchase voucher. We always strive to go above and beyond to ensure our customers' satisfaction. We are overjoyed that you are pleased with the shoes you received and that they fit perfectly. Delivering your order within a week and providing you with a discount and gift are all part of our commitment to exceptional service. Thank you once again for your kind words and for being a valued customer. We look forward to serving you again in the future. Warm regards, Samantha

Posted 3 months ago

“Everything went well. The items were delivered in a timely manner. The items arrived in exceptional condition and were very well made. No service issues.”

Helpful Report

Posted 3 months ago

That's great to hear. DHL have been performing very well for us. I'm pleased you're happy with the shoes too. Would you mind telling me how you heard about Thomas Bird? Many thanks, Stuart.

Posted 3 months ago

“I forget who said "In character, manner, style, the supreme excellence is simplicity". But that's what Thomas Bird shoes do - without fuss, trimmings or elaborate packaging, they simply allow their shoes to say everything that needs to be said. As for the service it's equally sublime: easy, down-to-earth and coupled to that increasingly rare quality of taking time to LISTEN to their customers. Impeccable 💯👌”

Helpful Report

Posted 3 months ago

What a lovely review. Thank you very much. You may be aware Jeremy, but we have a loyalty scheme for our best repeat customers where you can exchange points for real discounts. We're working on new styles and colours so if you have any suggestions, please let us know. Many thanks, Stuart.

Posted 3 months ago

“Fantastic service very fast delivery and amazing customer care”

Helpful Report

Posted 3 months ago

Thank you for your review. We really appreciate all the feedback we get. We do endeavour to keep our customers happy.

Posted 3 months ago

“The service was second to none. The shoes look superb. The classic Oxford look with top quality manufacturing. Would have no hesitation in recommending Thomas Bird shoes.”

Helpful Report

Posted 3 months ago

Thank you for leaving a review. We do appreciate it and any recommendations you provide.

Posted 3 months ago

“Excellent service…quality shoes and fast delivery.”

Helpful Report

Posted 3 months ago

Thank you for your review. We're so pleased you like your shoes.

Posted 3 months ago

“I'm very satisfied with my purchase, the delivery was unexpectedly fast. The shoe is very authentic and made of pure leader. I recommend this product and I'll buy again.”

Helpful Report

Posted 3 months ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 3 months ago

“Terrific company with handmade, Italian-quality shoes and boots at considerably less than Feragamo and Magli will charge you.”

Helpful Report

Posted 3 months ago

Thank you for your review. We really appreciate you taking the time to leave your feedback with your knowledge of some great Italian brands.

Posted 3 months ago

“Fantastic all round, will be a regular customer”

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Posted 3 months ago

“This company ships super-fast, the products are well protected, and are of extremely high quality. I've order several pairs of shoes and boots and have been increasingly impressed as each new package arrives.”

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Posted 3 months ago

“Great. I had for one size less than my usual, 44 to 43. Absolutely as advertised. Firm and I love it b”

Helpful Report

Posted 3 months ago

Thank you for your review. We really appreciate all the feedback we get. We are pleased to hear the smaller size fits perfectly. Kind Regards Ann

Posted 3 months ago

“Dispatched and arrived in 3 days. Well packaged.”

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Posted 3 months ago

“I consider myself a loyal customer based on the service I've received throughout my purchasing process. The customer service from this company sets it apart from every other retailer I've ever contacted.”

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Posted 3 months ago

“Very friendly, professional and knowledgeable . Thank you Samantha.”

Helpful Report

Posted 3 months ago

Thomas Bird London is rated 4.9 based on 1,576 reviews