The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used the woolfactory because of their good prices on bulky yarns, and now I won't go anywhere else! Such a good shop and really lovely friendly communication.”

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Posted 2 years ago

“I have received my order very quickly, thank you. Excellent service”

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Posted 2 years ago

“Very friendly approach from this company. Communication was prompt and informative”

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Posted 2 years ago

“Great customer service yarn is lovely to use and prices are the best for online retailers”

The Wool Factory Ltd 5 star review on 31st January 2023

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Posted 2 years ago

“Very good company, arrives quickly, no fuss.”

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Posted 2 years ago

“I have had excellent service from this firm in all areas, including the web site which is easy to navigate. All the colours of the wools true to the actual product which is not always the case with other firms.”

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Posted 2 years ago

“I received my order, unfortunately the quality of the wool I ordered was not good. I have given the three balls to a charity shop.”

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Posted 2 years ago

“The Yarn was great, but more especially was the service. Every question asked was answered swiftly and efficiently. Really great to shop with you”

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Posted 2 years ago

“First time buying from wool factory. I can't fault the ordering and the delivery of the wool. The quality of wool is also good, making a lap blanket and looks brilliant. I'd recommend buying from wool factory”

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Posted 2 years ago

“Haven’t used Wool Factory before but they were great. Bought DK for a temp blanket so needed a good amount. They have a brilliant range of colours so had no problem picking the 11 I wanted and was a much more reasonable price than other companies I looked at. Delivery took about a week which was fine for me. In all very pleased”

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Posted 2 years ago

“Very pleased all round”

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Posted 2 years ago

“Ordered twice from the wool factory. Delivery quicker than expected. Good quality yarns for amazing prices and lots of amazing choices. It's my go to wool shop now...love it.”

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Posted 2 years ago

“Fast delivery and very competitive prices”

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Posted 2 years ago

“Great easy to use site, excellent speedy service and a lovely yarn.”

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Posted 2 years ago

“I bought some Beautiful soft wool and it was all well packaged- will buy from here again for sure”

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Posted 2 years ago

“Good service always arrives within few days, packed well. Good value for money. Will use The Wool Factory again.”

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Posted 2 years ago

“I have started knitting a cardigan with this wool and I am really enjoying the way it knits up so quickly. The texture feels soft and strong. I shall be ordering some more wool when this project is finished. Many thanks.”

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Posted 2 years ago

“Great company to buy from. Good communication from ordering to delivery”

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Posted 2 years ago

“Verry pleased with the quality and price of the wool i bought and how quick it came”

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Posted 2 years ago

“Love your shop I visit you every time we come to mablethorpe which is a few times a year, plus ordering with you is so quick on delivery keep it up , fantastic.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews