The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my yarn,and the speed in which my order arrived. Very good service, which I would recommend”

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Posted 2 years ago

“The Aran Wool Knits up Beautifully! I knitted a cardigan in beige, for my son, very pleased with it.”

The Wool Factory Ltd 5 star review on 20th June 2022

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Posted 2 years ago

“I never received my order”

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Posted 2 years ago

“always good service”

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Posted 2 years ago

“Excellent and speedy service on every order placed”

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Posted 2 years ago

“I purchased pattern books and pattern leaflets that were in a clearance sale. Very impressed with how quickly they arrived, and well packaged too.”

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Posted 2 years ago

“Great service ,very pleased with my purchase”

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Posted 2 years ago

“I am a regular customer and I’m always pleased with the wool I order. The service is very good. I have bought double knit , 4 ply and Aran. I enjoy knitting and the choice of wool is excellent.”

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Posted 2 years ago

“Haven't had a chance to actually use the wool purchased yet but it all looks good. If it's speedy delivery you want I don't think you could get it faster if you visited the store.”

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Posted 2 years ago

“Beautiful product and quick delivery!”

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Posted 2 years ago

“Great-priced product with a quick delivery time.”

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Posted 2 years ago

“Always excellent service and a wide range of yarns at great prices.”

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Posted 2 years ago

“Easy to order, just the P.O. slow in delivering the goods.”

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Posted 2 years ago

“I get all my wool from the wool Factory, I find it is so lovely to knit with, washes well , and my order will be with me in a couple of days of ordering, excellent service —Thank you”

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Posted 2 years ago

“All good. Love the yarn. Quick delivery.”

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Posted 2 years ago

“Wool is good quality l got it in the sale £1.00 made a lovely crochet cardigan wool was majestic Dk 100g hopefully it washes up ok”

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Posted 2 years ago

“Everything that I have ordered through the wool factory has arrived promptly and the team are very helpful with any queries.”

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Posted 2 years ago

“Thank you for a speedy delivery. The wool is a very good quality.”

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Posted 2 years ago

“Good quick service”

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Posted 2 years ago

“I am an avid knitter and can honestly say that the Wool Factory is the best online shop for wool! Great range of products , excellent customer service and excellent prices .”

The Wool Factory Ltd 5 star review on 13th June 2022

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews