The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,963 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,963 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was delivered on time. I knit for charity, so I need the wool to be cheap enough.”

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Posted 2 years ago

“I always trust the wool factory for value”

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Posted 2 years ago

“Love your yarns, work up so nice When I make a purchase they are mailed out quickly Find shipping charges reasonable, big reason I make my purchases on sale items On top of shipping charges I also have to pay the exchange So very appreciative of your good sales 😄”

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Posted 2 years ago

“Good sirvice thank you”

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Posted 2 years ago

“Always efficiently wrapped and always quickly delivered”

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Posted 2 years ago

“I ordered a large selection of wool, all of which was exactly as described fantastic quality. It was delivered quickly and packaged well. Will definitely be buying from here again”

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Posted 2 years ago

“Excellent quality wool and speedy delivery”

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Posted 2 years ago

“Great products, amazing prices and fantastic delivery. Wouldn’t shop for wool anywhere else.”

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Posted 2 years ago

“Excellent service and yarn. This yarm was perfect for my project.”

The Wool Factory Ltd 5 star review on 19th April 2022

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Posted 2 years ago

“Bought knitting patterns and hoping to visit you next week”

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Posted 2 years ago

“Great service and fast delivery 😃”

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Posted 2 years ago

“Quick delivery. Good price. Good product.”

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Posted 2 years ago

“Excellent service. Great x”

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Posted 2 years ago

“Had exactly what I wanted. Easy to use web site. Kept informed when order was dispatched. Will definitely be getting all my knitting needs from them now own.”

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Posted 2 years ago

“Very good products, nice to work with.Quick and accurate service, best prices too.”

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Posted 2 years ago

“I ordered something on the 8th April with a delivery of four working days - taking into consideration the time of day I ordered it on the Friday and the Good Friday bank holiday, this order should have been delivered Saturday 16th April, today is Tuesday 19th and I’ve still not received it. Despite chasing it twice I’m not really getting any answers, they aren’t letting me know what date it was actually despatched. Rather frustrating for my first order …..”

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Posted 2 years ago

“very happy with my purchase of Aran wool and delivery was quick, will not have any hesitation ordering in the future.”

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Posted 2 years ago

“Speedy service & great value”

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Posted 2 years ago

“Good value yarn, easy to knit with and washes well.”

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Posted 2 years ago

“I have purchased the wool from you twice so far and I am very satisfied with my purchases and the delivery is so quick glad I found this site will always use it in the future”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,963 reviews