The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wool Is a great price and great to knit with will defo be buying again”

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Posted 1 year ago

“Plenty of wool to choose from and very fast delivery.”

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Posted 1 year ago

“Cannot find fault with the Wool Factory their site is so easy to negotiate and the endless choice of goods is great. Their prices are great and delivery is excellent order one day here the next all i can say is keep up the good work.”

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Posted 1 year ago

“I love getting my wool from here very good quailty”

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Posted 1 year ago

“Unfortunately, I had to ask about my wool as I hadn't received it. I Emailed, had a swift response and received my wool two days later. They had moved premises and it was just unfortunate timing. I could accept this and their prompt response will not stop me ordering or recommending this company.”

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Posted 1 year ago

“Excellent range of products, easy ordering, swift delivery, product as expected and in good condition.”

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Posted 1 year ago

“Excellent service and very prompt”

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Posted 1 year ago

“Lovely colours and the yarn is lovely. All delivered with care and quickly”

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Posted 1 year ago

“I have subscribed to the crochet and knitting boxes since January. I have enjoyed making the different projects and look forward to the ones I haven't completed yet. When I have contacted the Wool Factory with a query they were very helpful. I like the variety of different yarns but it would be helpful to give some indication of how many balls needed against the different patterns, although I recognise that would be difficult with the different sizes and if using different yarns.”

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Posted 1 year ago

“Very impressed with quality of wool and quick service/delivery. Will order again in the future.”

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Posted 1 year ago

“Excellent service and lovely yarn, will certainly buy from here again.”

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Posted 1 year ago

“Efficient prompt service, quality products. I think that says it all.”

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Posted 1 year ago

“I was really happy with the quickness of the service I received. I was kept upto date and received a lovely email telling me who had done what with my order.”

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Posted 1 year ago

“Excellent product, timely delivery ,, I'm delighted.”

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Posted 1 year ago

“Absolutely love the amazing service, good quality yarn and prices are brilliant. Excellent customer service.”

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Posted 1 year ago

“Love the kits they put together , and the wool is superb everything I ordered is well packed and sent quickly,and reasonable prices too”

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Posted 1 year ago

“since finding the wool factory online i dont buy from anywhere now, its lovely wool, nicely priced and nicely packed and delivered. i love it .”

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Posted 1 year ago

“A great variety of products at good prices with excellent customer service whether on line or in person. Thanks!”

The Wool Factory Ltd 5 star review on 13th March 2023

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Posted 1 year ago

“very good, exactly the extra i needed, and a perfect match, very quick”

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Posted 1 year ago

“Just love the wool good variety comes quite quick”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews