The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,963 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,963 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service goods delivered very quickly”

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Posted 2 years ago

“Great service and beautiful yarn.”

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Posted 2 years ago

“Easy to order and quick delivery. A wonderful selection of wool.”

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Posted 2 years ago

“Thank you for wonderful customer service, nothing is ever too much trouble for you. Kindest regards Dawn”

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Posted 2 years ago

“10 Star 👍👍👍”

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Posted 2 years ago

“Fabulous service and gorgeous wool. I always get my yarn from here.”

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Posted 2 years ago

“I have been using the Wool Factory for some time and have always been happy with the yarn, the cost of postage and delivery. I can recommend them.”

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Posted 2 years ago

“I got the wool I was hunting for, to complete a project, the price was good and delivered within a couple of days. Perfect”

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Posted 2 years ago

“Very pleased with my recent purchase of king Cole cotton top. They were the only place that had the whole colour range in stock”

The Wool Factory Ltd 5 star review on 5th April 2022

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Posted 2 years ago

“good prices very quick and reliable good quality items and very helpful staff would not hesitate to recommend this company”

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Posted 2 years ago

“Excellent quality. Fantastic choice of colours. Very quick delivery”

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Posted 2 years ago

“Good quick service very helpful and good quality”

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Posted 2 years ago

“The products were delivered in good time and arrived in good condition. Having already begun to knit, I find the wool of good quality and like the large balls. It's too early yet to see how the article washes.”

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Posted 2 years ago

“I have ordered several times from The Wool Factory and have everytime found it very easy to order online and they are very efficient and the delivery quick. A very satisfied customer.”

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Posted 2 years ago

“Great service.”

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Posted 2 years ago

“Received very quickly. I'm very satisfied and will use again”

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Posted 2 years ago

“I have ordered products from the Wool Factory twice. It was easy to order from the website, the goods arrived promptly and the yarn was in a lovely bag. I will use the Wool Factory again.”

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Posted 2 years ago

“Good choice of yarns at very reasonable prices and speedy delivery”

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Posted 2 years ago

“I am still knitting with the wool I bought. Very happy with the colour and the way it is knitting up. Will definitely buy from you again.”

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Posted 2 years ago

“I have a very dirty order”

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Posted 2 years ago

Hi Nina, Thank you for your review and our huge apologies about this. If you could please contact sales@thewoolfactory.co.uk with your order number, we will have a refund or exchange issued for you. Thank you

Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,963 reviews