The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,952 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 12th November 2024

654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with the wool and the service that I received. The last purchase was exceptional as the staff went that extra mile to rectify my mistake when ordeing. Well done you and I will have no issues with recommending you without reservation.”

Helpful Report

Posted 10 months ago

“I have always been pleased with my wool purchasers and at the speed in which I receive my parcels. Thank you.”

Helpful Report

Posted 10 months ago

“Great wool .good prices and a quick delivery.”

Helpful Report

Posted 10 months ago

“Found your site while looking for wool. Very impressed with the speedy delivery and I will definitely be using wool factory again in the near future.”

Helpful Report

Posted 10 months ago

“I am very pleased with my wool and the quick and efficient way the order was dealt with. I particularly liked the email that described the way members of staff selected ,packed and despatched the order. It made the whole process more personal. Thank you. This is my first time shopping with you on line and I will be doing so again soon. Regards Ann”

Helpful Report

Posted 10 months ago

“Very happy with range of yarns and price is fair. Speedy delivery would definitely recommend”

Helpful Report

Posted 10 months ago

“Great selection of yarns. Love your sales all year round. Usually cheaper than other outlets.”

Helpful Report

Posted 10 months ago

“I always buy my wool from here. Great value, great service, if any problems just an email away with a quick response. Thank you x”

Helpful Report

Posted 10 months ago

“Good serive”

Helpful Report

Posted 10 months ago

“The wool is lovely.You think you've got a bargain till you get to the postage. It was more than the wool .”

Helpful Report

Posted 10 months ago

“Very easy to order online,good quality yarns, excellent value for money”

Helpful Report

Posted 10 months ago

“Excellent choice at the most competitive prices.”

Helpful Report

Posted 10 months ago

“Wool looks just as photo and feels great. The delivery was really quick and the parcel was well wrapped. I haven't started to use it yet as still finishing an ongoing project”

Helpful Report

Posted 10 months ago

“Yarn arrive quickly and at a great price. I haven't used it yet but have a project lined up. Looks good quality.”

Helpful Report

Posted 10 months ago

“What good service from start to when I received my wool would definitely recommend. Thank you”

Helpful Report

Posted 10 months ago

“Quality wool at exceptional prices and delivered quickly”

Helpful Report

Posted 10 months ago

“The wool is nice, but there were lots of knots in the multi coloured wool.”

Helpful Report

Posted 10 months ago

“Really pleased with my purchase and service. Will definitely be ordering more. 5 Star rating.”

Helpful Report

Posted 10 months ago

“Great quality of wool, lovely colours, a very slight hiccup with one item that was resolved within a couple of emails and a few days. Will definitely order again when I've worked my way through the large amount of wool I ordered.”

Helpful Report

Posted 10 months ago

“Excellent service will definitely use again”

Helpful Report

Posted 10 months ago

The Wool Factory Ltd is rated 4.9 based on 8,952 reviews