The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used the Wool Factory several times now. The yarn is excellent and very reasonably priced. Everything is delivered in a timely manner. I recommend them.”

The Wool Factory Ltd 5 star review on 9th July 2022

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Posted 2 years ago

“thank you, very pleased with the service of wool factory. they had run out of part of my order but they got in touch to say they would replace it with something else, was that ok fine by me, as i only knit for charity and to keep my fingers busy”

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Posted 2 years ago

“Great choice of products, excellent service both in store and online”

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Posted 2 years ago

“Great service, as always. Fast postage and a great selection.”

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Posted 2 years ago

“Living close, I've never ordered on line, but every time I visit the actual shop it gets bigger and better. So much choice, not only yarn, but all the usual accessories, needles, hooks, scissors, buttons etc. And now embroidery threads and poly cotton fabrics. A crafter's paradise !”

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Posted 2 years ago

“Great place to buy wool. Choice of brands, colours and yarn always comes very quickly. Have already purchased several times and will do so again.”

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Posted 2 years ago

“A first-class service. Wool arrived before the expected date.”

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Posted 2 years ago

“Excellent wool, fantastic service prompt delivery.”

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Posted 2 years ago

“excellent service, fast delivery, quality 1st class for all the order, Thank you Satisfied customer.”

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Posted 2 years ago

“Love the woolfactory. Always prompt and fantastic value. If you have a problem Grant is the man to sort it.”

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Posted 2 years ago

“Good quality wool, crotchets up beautifully, good value , good price , delivery good and well packaged , would definitely recommend .”

The Wool Factory Ltd 5 star review on 4th July 2022

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Posted 2 years ago

“Lovely wool , great customer service”

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Posted 2 years ago

“Very happy with service and very quick delivery thanks.”

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Posted 2 years ago

“Excellent service from ordering to delivery. Very good quality yarn.”

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Posted 2 years ago

“I ordered two 500g balls. I wound them in to smaller balls, as I find them easier to handle. I thought I might find the odd knot it the wool. I didn't :) The wool is so soft and knits up lovely. I will be ordering again in the future.”

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Posted 2 years ago

“I'm always happy with the prompt service from The Wool Factory, I get all my yarn from here.”

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Posted 2 years ago

“Easy to order prompt delivery, lovely products & easy to follow pattern. Will definitely be using again.”

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Posted 2 years ago

“Quick delivery. Exactly what I wanted.”

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Posted 2 years ago

“Amazing service. Ordered items, packaged and posted the next day so had my order within 2 days. Lovely and clean. Well packaged items.”

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Posted 2 years ago

“always happy with my purchases”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews