The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely wool great price and great service. Thank you”

Helpful Report

Posted 1 year ago

“Your golden ticket day was fabulous. It was so much fun seeing all the fantastic yarns. The staff were absolutely wonderful, made us so welcome. You are a great company keep up the good work.”

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Posted 1 year ago

“Since 23/8 i have left phone, email and chat messages explaining a dilemma I have, but absolutey no response from Wool Factory. I Ordered 11 Balls 100g of Haywards Bonus Chunky, 7 out of 11 delivered were DK. Awful customer service answering queries or concerns. I am knitting a jumper as a present, and now may either have to pay again to now re-order elsewhere to get jumper finished in time. No confidence that I will eiher get a response to my dilemma or a refund and am now with wool I don't want or need. Disappointed 😞.”

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Posted 1 year ago

“Easy site to navigate Great communication Lovely products Delivery quick and items packed well”

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Posted 1 year ago

“Quality yarn at very good prices with an extensive stock,I love ordering wool from them”

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Posted 1 year ago

“The team at The wWool Factory are amazing, they work really hard to ensure you get your chosen order on time, their communication is excellent, delivery arrives when stated, choice and variety of wool brilliant, they are my go to shop first for more stock, highly recommend”

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Posted 1 year ago

“What a wonderful company & shop. I love my trips to their store, but also the ease of ordering on line. I always find what I'm looking for & get inspired by their products.”

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Posted 1 year ago

“Great products, fast delivery, great prices what more can you ask for. I highly recommend”

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Posted 1 year ago

“I'm so pleased I found this place on line. Shopped here for a while now and had some top quality yarns. As usual A+ service, postage - second to none. If I lived nearer, I'd be calling every week. I will upload my blanket when it's completed.”

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Posted 1 year ago

“Great patterns can't wait to get my knitting needles going on these patterns, easy to read and understand, have a great selection of patterns, also had a good service and a very quick delivery, will be back very soon, many thanks.”

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Posted 1 year ago

“I bought the worsted yarn which was on sale. There was a lovely range of colours, and I chose 3. The delivery was speedier than expected, and I find the yarn very soft and easy to work with. I'm looking forward to wearing the finished item.”

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Posted 1 year ago

“I am so grateful for my daughter finding you for me , I've had 3 large orders ( one huge ) and when she comes to see me there will be another one I think as she knits too, I have balls that are of different makeup and I can't fault any of them, they all knit beautifully and I always wash my knitting before I give the item to whoever and they all wash lovely, so a big thank you ! best regards Anne Williams”

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Posted 1 year ago

“Prompt delivery, lovely wools and cottons, great colours. Sadly my knitting and crochet skills are no match for their service:-( However I can improve...I think the Wool Factory are/is at the top of their game:-)”

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Posted 1 year ago

“Beautiful product good quality and value for money. Very friendly quick service.”

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Posted 1 year ago

“Great service. Really quick dispatch and everything securely packed.”

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Posted 1 year ago

“The service was excellent, and the wool is beautiful and arrived when stated. Thank you”

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Posted 1 year ago

“Just started project love the feel and look of the yarn”

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Posted 1 year ago

“I recently discovered the Wool Factory having previously ordered from other online suppliers. I saw they had a good range of yarns and many very good offers. The first order went a little wrong as I had to report that one ball of yarn was missing, but the Wool Factory rapidly sent out the missing ball. A big thank you for that. Have already placed another order which should keep me going for several projects.”

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Posted 1 year ago

“Fantastic service will use again”

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Posted 1 year ago

“Fab service! Order delivered promptly”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews