The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dk wool I had is lovely and soft,”

The Wool Factory Ltd 5 star review on 15th November 2022

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Posted 2 years ago

“Great prices and quick delivery , would definitely use again.”

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Posted 2 years ago

“I was so excited to receive my order. It arrived quickly and I'm so happy. Have already crocheted 5 balls and starting on the next. Thank you for great service and quality!!!!!!”

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Posted 2 years ago

“As always very good delivery plus fantastic wool. I only deal with these company now”

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Posted 2 years ago

“fantastic easy website to use, great delivery service and the purchase was so lovely, great colours and styles. Just need to knit now. I love the downloadable knitting patterns, cant spill coffee on them lol when there was a small problem the customer service was awsome. going to order more soon as I finish this cardigan x”

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Posted 2 years ago

“Just one thing! Please make sure the parcel is sealed properly as sometimes the tape gets stuck to the yarn inside the box . Fluffy yarn then. Some yarns have bits of different colours in the main thread? Must be bits flying round when being wound? I have to use a sewing needle to tease out these colours!. It happens regular.”

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Posted 2 years ago

“Fantastic service everyone. Good quality wool at affordable prices.”

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Posted 2 years ago

“Good value, excellent service”

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Posted 2 years ago

“Extremely pleased with the Aran wool I ordered very prompt delivery. The email I received from them about my order was the best made my day and I shall definitely buy from them again. Regards to all at the wool factory”

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Posted 2 years ago

“Very good quality products at reasonable prices. Excellent customer service and support.”

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Posted 2 years ago

“Thank you for your prompt service, with the updates on delivery as well I am very happy with the wool Would use you again”

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Posted 2 years ago

“I would highly recommend as very quick service and well packed thank you”

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Posted 2 years ago

“Outstanding from start to finish. The customer care is 2nd to none, with some funny emails showing how human they are and how much they care. The wool is beautiful Drops Snow 100% wool, such a bargain and when knitted & washed it quilts beautifully to make a good, stro ng warm throw, in my 3rd one. Only place I'd ever buy my wool. Keep doing what you do, you do it great ♥️”

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Posted 2 years ago

“It’s nice to be able to purchase and download the pattern within minutes rather than having to wait for it to be posted out. Good price too. I would use the online store again.”

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Posted 2 years ago

“The aran pure wool was the loveliest yarn I have ever knitted with. I had my fingers crossed when it arrived and for once was pleasantly surprised. Will definitely buy again.”

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Posted 2 years ago

“Very good and efficient service, lovely products would highly recommend”

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Posted 2 years ago

“Super quick delivery and good prices will definitely use you again”

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Posted 2 years ago

“Amazing staff, very helpful and polite. Just started knitting and crochet and they have made me feel welcome at the shop plus prices very reasonable. Highly recommend xx”

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Posted 2 years ago

“Ordered the Big Ball Aran. Mustard colour is wonderful Easy knit up. Lovely texture. All together good product. Order arrived quickly. Good service. Thank you. Iris Radford”

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Posted 2 years ago

“Great online store I always manage to find a yarn I like. Highly recommend”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews