Login
Start Free Trial Are you a business?? Click Here

The Wool Factory Ltd Reviews

4.9 Rating 8,961 Reviews
97 %
of reviewers recommend The Wool Factory Ltd
4.9
Based on 8,961 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The Wool Factory Ltd Reviews
Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

The service is excellent and my choice of products is very good couldn’t be happier and will be using again
Helpful Report
Posted 2 years ago
I had a query about the wool I wanted so telephoned them and they were really good and solved the problem I had. I ordered wool and was delivered quickly well packed. Wool really good .
Helpful Report
Posted 2 years ago
Arrived quickly , well packaged , will definitely buy from this company again
Helpful Report
Posted 2 years ago
Lovely wool, great customer service, always willing to help. Excellent prices. Highly recommend them.
Helpful Report
Posted 2 years ago
Very reasonable prices and great quality yarn. Delivery was faultless and very quick. I highly recommend buying from The Wool Factory.
Helpful Report
Posted 2 years ago
Very happy with my yarn. Arrived early and packaged nicely. I have bought yarn from here before and will definitely buy again. Thanks
Helpful Report
Posted 2 years ago
All orders arrived in good time and were exactly as described. Will order again soon.
Helpful Report
Posted 2 years ago
Excellent service would recommend this company
Helpful Report
Posted 2 years ago
Lovely wool which knits up beautifully, staff very friendly and helpful 😀
Helpful Report
Posted 2 years ago
Got my second order today.... Service is exceptional and the web site exudes happiness. Thus I found my happy place 😊 Off to start using my new delivery... I cant recommend the Wool Factory highly enough.. try it 👍🏼👍🏼👌🏼
Helpful Report
Posted 2 years ago
The products I bought were of good quality and excellent value, delivery was quick and the service exceptional. Would highly recommend. Thankyou
Helpful Report
Posted 2 years ago
Excellent quality and price I I'll be using the wool factory for all my wool in future
Helpful Report
Posted 2 years ago
Great, came when you said it would, good quality and lovely lemon colour. Well done you Sorry could not get a picture of matinée jacket on here because it doesn't seem to take but that could be me not technical enough ha ha xx
The Wool Factory Ltd 5 star review on 22nd August 2022 The Wool Factory Ltd 5 star review on 22nd August 2022
Helpful Report
Posted 2 years ago
thank you i order it and in 3 days i receive it great service
Helpful Report
Posted 2 years ago
I always feel at home in this shop, such friendly staff and always willing to help. So much much yarn I'm spoilt for choice every time I visit!
Helpful Report
Posted 2 years ago
Who wouldn’t like to be let lose in a sweet shop, well that’s how I feel in this brilliant wool shop, the variety is fantastic and the staff are lovely, nothing is too much trouble. I used the click & collect service for the first time and that went very smoothly. Well worth a visit!!
Helpful Report
Posted 2 years ago
Prompt notice on delay, quick delivery.
Helpful Report
Posted 2 years ago
Excellent service. So quickly dispatched. Lovely wool. Thank you
Helpful Report
Posted 2 years ago
Very happy with the wool and very efficient delivery.
Helpful Report
Posted 2 years ago
Quick service. Love the wool I’ve brought 🙂
Helpful Report
Posted 2 years ago
The Wool Factory Ltd is rated 4.9 based on 8,961 reviews