The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service,super fast delivery, pattern exactly as described, I highly recommend”

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Posted 2 years ago

“Ordered super chunky in Teal, not only did it arrive really quickly but the colour is stunning. I've got 6 shrugs to knit for Christmas and will definitely get all my wool from The Wool Factory xx”

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Posted 2 years ago

“Fantastic service, lovely wool, packed beautiful, received my order very quickly, highly recommend this company for all you needle minded people out there... 👍🥰”

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Posted 2 years ago

“Happy with the colour. 😊”

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Posted 2 years ago

“Cannot praise The Wool Factory enough. Excellent communication, order process, delivery and follow-up will definitely use again.”

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Posted 2 years ago

“excellent service, and good quality yarns,”

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Posted 2 years ago

“Bought a variety of yarns online for macrame weaving -some absolutely beautiful yarns. Really pleased with the order. Quick delivery and good prices. I’ve just used the Drops (Eskimo) super chunky 50g in my newest piece -the yarns form the flowers picture uploaded. Thank you Wool factory”

The Wool Factory Ltd 5 star review on 13th July 2022

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Posted 2 years ago

“Dk nee fashion wool is proving to be a good wool for my items”

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Posted 2 years ago

“Excellent service good quality wool reasonably priced lovely to crochet with will definitely use again to purchase my wool”

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Posted 2 years ago

“Excellent service but on website conflicting discriptions yarn band will have ie dk aran chunky then underneath it'll have a different discriptions of what thickness yarn is”

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Posted 2 years ago

“Excellent service as always. No trouble finding what I wanted. Quick delivery.”

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Posted 2 years ago

“Great value great choice quick delivery”

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Posted 2 years ago

“Ordered cottons for crochet. Excellent quality, choice and price. Very prompt response from ordering to receiving goods. Excellent in all respects. Will use this company again. Thanks”

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Posted 2 years ago

“I knit for charity. Cat blankets, catnip mice etc etc Xmas angels for the church and premmie hats, jackets and comfort squares. As well as post box toppers. So need a good economical source of fine quality materials. The Wool Factory is one of my go to’s”

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Posted 2 years ago

“Easy site to navigate. Good prices & excellent quality. Speedy delivery”

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Posted 2 years ago

“Prompt service and I have been very satisfied with the yarn I have purchased Thank you staff at the Wool Factory”

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Posted 2 years ago

“Good Morning Grant, Melanie and the wool factory team So sorry, I meant to write straight away and say that my wool had arrived safely. I have bought wool from you before and been extremely delighted with my purchases, this time was no different. From the moment I emailed you with my enquiry I was treated with great attention, even though my initial enquiry went into your spam box. The wool is like I remember, wonderful quality, and beautifully packed, I would have no hesitation in recommending your company to my friends and family. Thank you once again for coming to my aide, and so promptly I wish you and your team every success over the coming years ahead. Liz”

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Posted 2 years ago

“I am delighted with the delivery of my wool. I think this is great value for money and the quality is excellent, and the colours just lovely. Thank you.”

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Posted 2 years ago

“The Wool Factory are amazing, they are a fast friendly service. Alot of these yarns are a much more reasonable price than some others I have used. Thank you wool Factory”

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Posted 2 years ago

“Great shop lots and lots of yarns to suit all pockets. Wonderful range, really nice & helpful staff. I brought Drops Safran and drops light. I have used these yarns before and they knit & crochet up very well. I recommend the wool factory, I have been using for quite a few years now. Mail order is very quick & we'll packaged.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews