The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

Write Your review

Tell us how The Wool Factory Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very satisfied with my orders. Very quick delivery.”

Helpful Report

Posted 1 year ago

“Brilliant service. Good quality wool at affordable prices. Excellent service.”

Helpful Report

Posted 1 year ago

“Brilliant quality wool for a very competitive price - I haven’t come across a better place to buy wool yet!”

Helpful Report

Posted 1 year ago

“I'm a relatively new customer but well impressed with the Wool Factory. Easy online ordering, fantastic range of yarn, great friendly emails keeping you up to date. Very fast delivery. You'd be hard pressed to beat this company.Thank you.”

Helpful Report

Posted 1 year ago

“I ordered a crochet hook set in July not realising that they would be coming from abroad, I eventually got them yesterday and pleased with them there were a few emails from me enquiring about them ,Emma was very patient and polite and helpful each time I asked where my order was and true to her word when they eventually received them she dispatched the same day and arrived to me the next day. Superb customer care. Just wish that more stuff was available in Britain rather than abroad. Thank you again Emma for your patience.”

Helpful Report

Posted 1 year ago

“Have ordered from the wool factory twice now, and both times it’s went without a hitch. They’ve got a great range of yarn at various price points - and there’s definitely bargains! I like their communication style - their emails are both friendly and informative. You get free delivery for orders over a certain value which everyone loves and both my free deliveries have arrived very quickly. Never had to do any returns or had any refunds, so I can’t comment on that side of things. But based on the positive experiences I’ve had, I will buy here again and would recommend to crochet friends also :)”

Helpful Report

Posted 1 year ago

“Wool and yarn prices very good. Verbal contact (telephone) could be improved. Able to leave messages etc.”

Helpful Report

Posted 1 year ago

“Very happy with the service 😊”

Helpful Report

Posted 1 year ago

“Excellent, fast and efficient service. Quality of wool is very good. All dye numbers were exactly the same ( I have had problems with another company who sent out four different dye numbers out of six balls of wool) Cannot fault this company at all and will definitely be using them for all my future orders.”

Helpful Report

Posted 1 year ago

“Amazing shop, fantastic choice of yarns and accessories and an amazing team, nothing too much trouble, totally on top of everything, an absolute pleasure to deal with”

Helpful Report

Posted 1 year ago

“An amazing array of yarns, and really helpful staff. Recently purchased Drops Alpaca to knit a 40s jumper from a vintage pattern. Also visited the Warehouse on open day, and bought several balls of dk in bright colours in readiness for my Christmas knits.”

The Wool Factory Ltd 5 star review on 2nd September 2023

Helpful Report

Posted 1 year ago

“Excellent service and wide range of affordable products.”

Helpful Report

Posted 1 year ago

“Love this place, so lucky to have it on the doorstep and was lucky to go to the warehouse open day, I felt like a kid in a sweet shop. The staff are all lovely, knowledgeable and make everyone feel special, FABULOUS!!”

Helpful Report

Posted 1 year ago

“Amazing shop, best online service, excellent choice of yarns to suit all projects and purses. Staff are fantastic and the open day at the warehouse was unbelievable. So lucky to be in the same county 💜”

Helpful Report

Posted 1 year ago

“i recently visited the wool factory warehouse fantastic range of wool and very friendly and helpfull staff”

Helpful Report

Posted 1 year ago

“Great products with super friendly and knowledgeable staff.”

Helpful Report

Posted 1 year ago

“Good products at competitive prices. Helpful staff always”

Helpful Report

Posted 1 year ago

“Extremely helpful all round. A joyful experience either in the shop or on the stall. Happy to help goes above and beyond. With heaps of wool to choose”

Helpful Report

Posted 1 year ago

“Just received my order of Papatya Batik DK in various assorted colours. Beautiful, my fingers are itching to get started! Parcel arrived one day earlier that expected! Only wish I could afford to purchase all the different colour ways. Every thing I knit/crochet goes to charities, I hope the wearer loves the colours, as I do! Thank you all at The Wool Factory. I have a very broad smile on my face!!”

Helpful Report

Posted 1 year ago

“Do they actually read there emails ?”

Helpful Report

Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews