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The Wool Factory Ltd Reviews

4.9 Rating 8,952 Reviews
97 %
of reviewers recommend The Wool Factory Ltd
Company Reviews Product Reviews
3,005
 Metrics Info
4.9
Based on 8,952 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read The Wool Factory Ltd Reviews
Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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Heather H
Verified Buyer
“Arrived promptly and well packaged. The colours are true to the website. I haven't started knitting with it just yet.”
Helpful Report
Posted 5 months ago
Angela D
Verified Buyer
“It was straightforward to make an order, impossible to change it. I have phoned, emailed with no response at all. Not sure how to return the yarn.”
Helpful Report
Posted 5 months ago
Celia R
Verified Buyer
“Best place to get any wool ,all great quality”
Helpful Report
Posted 5 months ago
Sue D
Verified Buyer
“Quick and efficient service. My order was processed quickly and arrived ahead of the timescale given.”
Helpful Report
Posted 5 months ago
Lynne P
Verified Buyer
“Excellent service, lovely yarns in great colours”
Helpful Report
Posted 5 months ago
Dawn H
Verified Buyer
“Bought 36 100g balls of woolcraft New Fashion Dk and it is crocheting up brilliantly, lovely and soft as well, so pleased and would highly recommend it .”
Helpful Report
Posted 5 months ago
Janice N
Verified Buyer
“It was easy to order, and a very quick delivery.lots of colour choice, and good quality wool, will definitely order again.”
Helpful Report
Posted 5 months ago
Mavis P
Verified Buyer
“Excellent communication, delivery as stated and good prices (and I loved the delivery bag covered in sheep!!)”
Helpful Report
Posted 5 months ago
Polly L
Verified Buyer
“Fantastic choice of wool. Amazing service!”
The Wool Factory Ltd 5 star review on 20th July 2024
Helpful Report
Posted 5 months ago
Jane H
Verified Buyer
“I had to ring to place my order this time, very nice man David was exceptionally helpfully received my package 2 days later. Great as always”
Helpful Report
Posted 5 months ago
D D
Verified Buyer
“Great company service. Quick delivery and excellent choice of wool.”
Helpful Report
Posted 5 months ago
Paula E
Verified Buyer
“Very good prices and super quick delivery. Customer service are very good too. Always use them for my wool supply. Excellent service”
Helpful Report
Posted 5 months ago
Ruth B
Verified Buyer
“I’m very happy with all the wool I received, can’t wait to order some more”
Helpful Report
Posted 5 months ago
Diane R
Verified Buyer
“Good quality and quick delivery”
Helpful Report
Posted 5 months ago
Julie L
Verified Buyer
“have been pleased with recent orders but my first order was a little confusing as i ordered chunky and got dk that had been upgraded never new about wool bieng upgraded but i do now”
Helpful Report
Posted 5 months ago
Jan B
Verified Buyer
“Amazing service and lovely wool with a huge selection.”
Helpful Report
Posted 5 months ago
Joanne G
Verified Buyer
“First class service thank you”
Helpful Report
Posted 5 months ago
Linda S
Verified Buyer
“Always quick delivery. Will is a good price”
Helpful Report
Posted 5 months ago
Anonymous
Verified Buyer
“The wool is great quality.”
Helpful Report
Posted 5 months ago
Linda
Verified Reviewer
“Quick service got my delivery quickly, excellent quality and cheap prices Will definitely be purchasing from here again”
Helpful Report
Posted 5 months ago
The Wool Factory Ltd is rated 4.9 based on 8,952 reviews
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