The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,952 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 12th November 2024

654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice wool, but when I got to the centre it was all pieces about 60cm long. Lots of ends to sew in.”

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Posted 4 months ago

“Love Wool Factory. Great yarns, great colours & even better sales. So easy to order online. Delivery is quick. Recommend Wool Factory for all you knitting friends out there.”

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Posted 4 months ago

“A good company to deal with. Good prices for wool and good quick service.”

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Posted 4 months ago

“Very happy with the service delivered quickly and as expected thankyou”

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Posted 4 months ago

“Great service wool arrived on time packaged well”

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Posted 4 months ago

“All yarns ordered have been of good quality. Delivery is super fast. I would recommend The Wool Factory to my friends. Always had an excellent service.”

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Posted 4 months ago

“Well I have £2.12 I think wen I want to take it off my account don't how to do it I asked did not get much help Vicky”

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Posted 4 months ago

“Excellent customer service & reasonable prices. Orders are dispatched quickly.”

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Posted 4 months ago

“So glad I found this shop online....their deals on wool is fantastic, and the selection is brilliant and at very competitive prices. I have bought so much wool from them I now have enough to keep me going all winter lol Thank you so much.”

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Posted 4 months ago

“Friendly efficient service. Quality products at competitive prices”

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Posted 4 months ago

“The team at TWF are exceptional, going out of their way to help you, all orders are packed & sent out quickly as well as click & collect orders, I would recommend to any knitter to look in their web page or visit their shop 😀😀”

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Posted 4 months ago

“A lovely selection of wool and extremely helpful and polite staff. Postage was also quick. Thank you.”

The Wool Factory Ltd 5 star review on 29th August 2024

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Posted 4 months ago

“Woòl is excellent quality. I knit 7 jumpers a year for the grandkids & this is my go to supplier. I am never disappointed. Delivery is prompt too. The staff are also very helpful & friendly. I ordered too few balls at one time & although it was out of stock they managed to get some more for me. Highly recommended.”

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Posted 4 months ago

“Got the colour I needed in code number”

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Posted 4 months ago

“I've used this company over so many others for years and I'm never disappointed excellent prices excellent sales 👏”

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Posted 4 months ago

“Lovely wool, nice and sift with a large variety of colours. It is a shame I don't live local as postage, even tho is really quick puts the price up.”

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Posted 4 months ago

“I placed an order & made a mistake which was soon rectified swiftly by yourselves. The wool I ordered was just what I wanted & I am very pleased with the quality. Was a perfect bargain. So thanks everyone at The Wool Factory. The photo below is of past knitting items for premature babies charity.”

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Posted 4 months ago

“Very happy with my recent purchases. Very competitively priced and thr quality is really good. Once my current projects are completed I will be placing another order”

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Posted 4 months ago

“I usually use The Wool Factory as their goods are amazing and the delivery is first class (I use Evri). The wool is lovely to use and I absolute love the organza bags it is packed into. This is actually the deciding factor when trying to buy wool. They always have what I need. Never had any problems.”

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Posted 4 months ago

“Great company with plenty of choices of wool. Quick delivery”

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Posted 4 months ago

The Wool Factory Ltd is rated 4.9 based on 8,952 reviews