The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I accidentally ordered something out of stock and TWF were quick to let me know and offer me a refund or credit and were very polite and apologetic about the whole ordeal! They have likely made me a long-time customer just from that small interaction alone”

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Posted 2 years ago

“Really quick service, but will probably won't order from you again and will return to my usual suplier. See my email for reason. Nicola”

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Posted 2 years ago

“Very pleased with the wool I ordered and it came ve”

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Posted 2 years ago

“I love my wool from the wool factory the service is great it always arrives on time I can't wait to order more thank you all at The Wool Factory”

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Posted 2 years ago

“Loved my purchase. Excellent price. Fast delivery and good communication. I will be ordering more wool soon in different colours. Highly recommend The Wool Factory.”

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Posted 2 years ago

“Very lovely wool. Quite delivery Diolch”

The Wool Factory Ltd 5 star review on 6th November 2022

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Posted 2 years ago

“Really good service, got the yarn within a few days despite the postal strikes, and the yarns were a bargain and really lovely thank you Wool Factory”

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Posted 2 years ago

“Very good and fast delivery”

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Posted 2 years ago

“Thank you for these lovely yarns, they are clearly nice colours and soft,”

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Posted 2 years ago

“Brilliant service and fast deliveries would highly recommend this site for knitters and crocheters”

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Posted 2 years ago

“Brilliant company, with one of the best order confirmation emails I’ve ever read! Efficient and friendly.”

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Posted 2 years ago

“Ordering from site very easy. Wool arrived quickly. Will be ordering from them again.”

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Posted 2 years ago

“Lovely wool, great efficient service!”

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Posted 2 years ago

“I have tried to contact you about 5 times after my purchase asking for a tracking number. I informed you that I moved, and asked my neighbours to accept the delivery - I am still not sure if it has been delivered, as I have no tracking number, and no one responds to emails”

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Posted 2 years ago

Hi Caryn, unfortunately, Royal Mail don't offer any tracking numbers for overseas parcels as explained in our prior emails. As you'd contacted us after your parcel was dispatched, we had no way of changing the address so my best advice would be to contact the local sorting office or depot and they'll be able to give you the delivery information. We are trying to work with Royal Mail to see if we can have tracking for overseas parcels in the very near future. Sincerest apologies again Caryn.

Posted 2 years ago

“The wool factory is great value, I wish it was not so far away from where I live.”

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Posted 2 years ago

“Had what I wanted and delivered quickly”

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Posted 2 years ago

“Great online wool shop.”

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Posted 2 years ago

“Reasonable price and good quality really fast delivery”

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Posted 2 years ago

“was very pleased with the service and will definitely order again in the near future.”

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Posted 2 years ago

“It's good quality”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews