The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,961 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,961 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service one of my orders did not arrive it was replaced free of change”

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Posted 2 years ago

“My wool was delivered quickly and I found it was very good quality.”

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Posted 2 years ago

“Yarn delivered promptly and well packaged. Have had 3 deliveries and delighted with the quality and true colours of the yarn. Used the yarn for crochet projects. Out of stock items were timely communicated when back in stock. 1 x item size wrong ly received and issue dealt with immediately. Would definitely recommend this company.”

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Posted 2 years ago

“Very good service. Very happy customer”

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Posted 2 years ago

“Great colours true likeness great quality wool at a great price too and super fast delivery. Definitely order again... 😁”

The Wool Factory Ltd 5 star review on 15th August 2022

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Posted 2 years ago

“Great prices and quick delivery”

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Posted 2 years ago

“I wish I could tell everyone how great the wool factory is and the staff. I realise prices have gone up everywhere but you still cant beat the prices the selection the staff the service and quality of the wool factory.”

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Posted 2 years ago

“First time of using and definitely will be again”

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Posted 2 years ago

“Good service and punctual delivery well done”

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Posted 2 years ago

“Excellent service and very helpful chasing up out of stock orders for me when I ran out of wool highly recommended many thanks”

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Posted 2 years ago

“The Wool Factory is where I always turn for all my wool and patterns. I find the prices fair, the selection huge and the service second to none. I don’t need to go anywhere else for what I need as I get it all in one store.”

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Posted 2 years ago

“Excellent wool.”

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Posted 2 years ago

“Lovely wool. Good quality and a good price”

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Posted 2 years ago

“Excellent range of wool. The price was very reasonable. The quality is superb. The delivery quick and packaged well. The wool arrived in perfect condition.”

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Posted 2 years ago

“Ordered the wool for my mother as there are sadly no longer any wool shops locally. She simply chose what she wanted and in 3 days it arrived. Fantastic choice, great service, great price, and it arrived when they said it would. What more can you ask!”

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Posted 2 years ago

“Just like to say wool factory gives very good service and the price are reasonable. When you receive the wool you have ordered it is very good quality and knits lovely for the garment's you make”

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Posted 2 years ago

“Fantastic range of great quality products. Delivers on time, extremely happy with the service.”

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Posted 2 years ago

“Brillant service. I love thier wool”

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Posted 2 years ago

“I wanted to crochet a large blanket and needed lots of wool and The Wool Factory had everything I needed at a very reasonable price! It also came super quick and packed lovely.”

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Posted 2 years ago

“Good service, good yarn, good prices and prompt delivery highly rated”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,961 reviews