The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,952 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 12th November 2024

654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lots of high quality yarn at low prices with fast delivery. What’s not to love!”

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Posted 3 months ago

“The staff are always friendly and very helpful even when ordering online.”

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Posted 3 months ago

“I was very happy with the fast delivery and the wool expect one ball of wool that had a joint in it.(Saxe) And not much thread there to use to sew in . I would have given it 5 stars except for the.”

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Posted 3 months ago

“Always extremely happy to order and receive my stash from the wool factory, my husband on the other hand is another story !..." More wool' 😉. Great service, have bought from them for about 6 years.”

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Posted 3 months ago

“I do buy alot of white wool but have found lots of knots in wool lately”

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Posted 3 months ago

“I have used The Wool Factory wool for a few years now and always found the wool to be of great standard and value. Delivery is excellent”

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Posted 3 months ago

“I have been a customer for several years now and I cannot fault TWF! From the incredibly friendly, helpful staff to the top quality, low cost products and the extremely rapid delivery, they are definitely my 'go to' and I always recommend them to anyone looking for wool and accessories. Their Facebook 'knit and natter' group is lovely too. Thank you 'The Wool Factory'.”

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Posted 3 months ago

“Fantastic staff and wool is absolutely gorgeous”

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Posted 3 months ago

“Quick delivery, product always as described, but not very easy to match actual colour from pictures. Very good service.”

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Posted 3 months ago

“I'm extremely happy I've found this company. My orders always arrive very quickly. The prices are very good. The quality of the wool I've purchased is excellent. I'm delighted this is a family run business in the UK. I would thoroughly recommend the wool factory.”

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Posted 3 months ago

“Fantastic choice, value for money, speedy service.”

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Posted 3 months ago

“I highly recommend The Wool Factory, their customer service is excellent and their yarns are amazing value for money. LS Buckinghamshire.”

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Posted 3 months ago

“I was trying to match some wool. A vert helpful lady found the exact dye lot, and it ewas despatched very quickly. It saved a great deal of anxiety!”

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Posted 3 months ago

“Always great service. Friendly staff. Even technical man very helpful to me. Appreciated”

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Posted 3 months ago

“Love your wool..and always quick delivery..would definitely recommend.”

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Posted 3 months ago

“Good value. Excellent service”

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Posted 3 months ago

“I'm very satisfied with my last order and will be ordering again, I was disappointed it didn't arrive in the lovely bag my first order arrived in, I placed my order on a Saturday paying for next day delivery this you confirmed I waited in all day Sunday for my order, on Monday I text you to be told there was no delivery on Sundays my order arrived on the Tuesday, I felt I'd been mislead a bit especially paying for next day delivery”

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Posted 3 months ago

“Arrived quickly, wool isn't good the wrap was clued to the wool on 2 rolls and several lumps in about all of them, not your fault manufacturers . But other than that lovely colour and has knitted up well will buy again, but not that wool.”

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Posted 3 months ago

“Easy to order, quickly dealt with and the wool is a pleasure to work with.”

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Posted 3 months ago

“Delivered on time, well packaged. Will buy again x”

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Posted 3 months ago

The Wool Factory Ltd is rated 4.9 based on 8,952 reviews