The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,952 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 12th November 2024

654

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It came when it said.”

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Posted 10 months ago

“I have ordered twice from the Wool Factory and both times the service has been first class. I was kept informed during the whole process of the delivery. The quality and prices of the yarn are very competitive. I will certainly be ordering again.”

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Posted 10 months ago

“I dropped on this company by accident. And all the products i have purchased have been excellent. I love the chunky wool i knit my grandson to be some lovely jackets. When he arrives he has got love blankets, jackets, cardigans all made with the wool factory wool. Also the service the provide ia second to none. Your delivery is usually here between 2 and 3 days. Well done the wool factory and your staff.”

The Wool Factory Ltd 5 star review on 1st March 2024

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Posted 10 months ago

“Excellent service , quick turnaround have used several times and will continue to order , lovely wool too .”

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Posted 10 months ago

“Great company for all your yarn needs! Good quality yarn and lots to choose from. Thank you!”

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Posted 10 months ago

“Exceptional value !!!great quality !! I’ve brought lots of wool and the delivery is so fast ,it’s my go to place to buy my wool xx would recommend to any crafters out there to use this company”

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Posted 10 months ago

“Excellent service good quality product”

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Posted 10 months ago

“Great website, easy to use. Loved the products I purchased. Delivery was on time.”

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Posted 10 months ago

“Excellent service and great variety of yarn. 👍”

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Posted 10 months ago

“Fabulous range of very well-priced yarns, lovely welcoming and knowledgeable staff and very fast delivery!”

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Posted 10 months ago

“Lots of choice at a reasonable price. My order, which included free delivery, arrived within 3 days which is excellent. Would definitely buy from here again 🧶🐑🩷”

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Posted 10 months ago

“I started knitting AGAIN after a 20 year break, I searched the net for the best value wool and found WoolFactory, it will be my 3rd order over £100, best seller ever, orders no time, good quality and a small mistake was made, within 2 hours they got back to me and was put right the following day, so honest and fair. I will stay here for future orders. Well pleased. :)”

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Posted 10 months ago

“Hello Super happy I received my orders quickly in France and the little woolly balls received are wonderful”

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Posted 10 months ago

“This company is first class. The shop is so well laid out and inviting. The staff are so friendly and helpful and remember you. I love how I can do online orders and collect them in the shop. I don't have Facebook but I can see what they put on their page and it's always so informative and gives good ideas. I've bought patterns and wool that I wouldn't have know about had I not seen them on there. They are also put some funnies on there 😄 A lovely family run business.... well done to you and all the team 👏”

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Posted 10 months ago

“All product recieved highly recommend.”

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Posted 11 months ago

“Great selection of wool and excellent service”

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Posted 11 months ago

“Very fast delivery and lovely quality wool at a much lower price than Amazon. Will use you again.”

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Posted 11 months ago

“Prompt delivery. Helpful team”

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Posted 11 months ago

“Arrived on time . The colour was as expected Good seller thank you”

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Posted 11 months ago

“Very pleased with my first purchase Arrived promptly and wool is as described and easy to knit with”

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Posted 11 months ago

The Wool Factory Ltd is rated 4.9 based on 8,952 reviews