The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great quality and fast service”

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Posted 1 year ago

“Excellent purchase… beautifully soft wool.”

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Posted 1 year ago

“Great quality wool at affordable prices. Excellent service.”

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Posted 1 year ago

“Very nice wool arrived quickly very pleased 😀”

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Posted 1 year ago

“I am very happy with my various ordered , . The delivery is quick and the wool is first class”

The Wool Factory Ltd 5 star review on 17th February 2023

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Posted 1 year ago

“My first order arrived next day very pleased nice price nice will bit of a hiccup with the second order but one e mail and it was at my door next day so very pleased only problem now is what to pick next so many to choose from and the time to knit thanks for the good service and hope move goes well”

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Posted 1 year ago

“I enjoy shopping at the wool factory as I can look at a vast range of different weights and qualities of yarn from bog standard DK in acrylic to cotton's to silk and alpaca and although I usually get value yarn a girl can dream. The posting is prompt.”

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Posted 1 year ago

“Only a very small order but delivered promptly in good condition, thanks”

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Posted 1 year ago

“Excellent service, as always”

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Posted 1 year ago

“Received my wool on time well packaged and beautiful quality. I really enjoyed my up-to-date emails as well”

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Posted 1 year ago

“Ordering was easy - plenty of choice available. Delivery was quick and I was sent emails to confirm order and delivery. I would recommend the Wool Factory. I will certainly use again.”

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Posted 1 year ago

“Fantastic service both online and in the shop. Very helpful and always make you feel welcome”

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Posted 1 year ago

“Efficient, choice was excellent and service was good.”

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Posted 1 year ago

“This was my first order and really impressed with the quick delivery and quality of the wool. I will certainly be coming back, and buying more wool soon.”

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Posted 1 year ago

“Always happy with the quick delivery of items and the updates to say how the order is progressing.”

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Posted 1 year ago

“I haven't started knitting with any of the wool I purchased yet. It all appears very nice and colours are as expected. The wool arrived very promptly and was well packed. Will definitely purchase again from this site.”

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Posted 1 year ago

“I found ordering quite hard work , other sites much easier. Although I have to say was very pleased with delivery as came sooner than expected.”

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Posted 1 year ago

“The wool I purchased was lovely gave you got the same wool in grey pkease”

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Posted 1 year ago

“A very satisfactory transaction, appreciate the fast delivery”

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Posted 1 year ago

“Super seller, great communication every step of the way, prompt delivery and goods just as described. I love the personal, family business touch. Very impressed and will always get my yarn in future from The Wool Factory. 5 out of 5 stars”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews