The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,963 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,963 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased,”

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Posted 2 years ago

“Mainly order on line and find it easy as I'm not good with tech. Quick delivery and always packed well . Have visited the shop a couple of times as it's in Alford where I spent a lot of time with family when younger but like to come in the shop when I visit I think I have added some pictures of a few things I have made lately”

The Wool Factory Ltd 5 star review on 7th April 2022

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Posted 2 years ago

“Purchased some more king cole cotton top wool ...fab wool knits lovely. Fantastic price at the wool factpry ...easy to use website.... speedy delivery. Would highly recommend”

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Posted 2 years ago

“I am very pleased with the wool, the colour was a little brighter than I expected but I am happy with the quality and service.”

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Posted 2 years ago

“Very pleased with my purchase and the delivery service.”

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Posted 2 years ago

“I have made a lot of purchases from the wool factory and every time I have been very happy with the products. Their delivery times are excellent.The packages are well wrapped and sealed, and I will definitely use them again”

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Posted 2 years ago

“excellent wool, good offers and delivered quickly.”

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Posted 2 years ago

“Arrived quick and well packed!”

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Posted 2 years ago

“They went above and beyond to help with my order”

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Posted 2 years ago

“Very pleased with the quick sevice Will definitely use again Thanks”

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Posted 2 years ago

“The service I got from the wool factory was excellent. I purchased some knitting patterns from them, but I have knitted any of them up yet, but all of them are lovely patterns.”

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Posted 2 years ago

“Ordered on 22/03/22 and delivered 25/03/22 ( although Royal Mail messed up) the customer service was excellent with prompt response and sorted my query very fast”

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Posted 2 years ago

“Love the wool I received! Perfect for crochet. Prompt & friendly service. Will definitely order again.”

The Wool Factory Ltd 5 star review on 6th April 2022

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Posted 2 years ago

“Brilliant service and a very speedy delivery of the items ordered, well done to the team at the Wool Factory”

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Posted 2 years ago

“A lovely choice of yarn on sale. Ordering was easy and delivery prompt. Will definitely order again in the future. Thank you.”

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Posted 2 years ago

“I would recommend the wool factory to everyone. I absolutely love them the choice is fantastic the service is 1st class and the price is brilliant I cannot and will not fault them. I hope to shop for many years to come and would highly recommend. If you don't believe me try them for yourselves you will not be disappointed and lastly I'd like to thank them for their fantastic service THANK YOU”

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Posted 2 years ago

“Haven’t started using it yet but looks just what I want for my new project. Arrived quickly and love the colour. Thank you”

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Posted 2 years ago

“Prompt delivery”

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Posted 2 years ago

“I've ordered quite a few times and never been disappointed, items always arrive very quickly and high quality.”

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Posted 2 years ago

“Always brilliant prices. Promptly despatched. Would highly recommend.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,963 reviews